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Can't receive or make calls.

Good Citizen / Bon Citoyen

I could use my phone this morning,  but this afternoon my phone rings, bit as soon as I answer it hangs up. Same when I dial a number it seems to go through then cuts off. Anyone have any suggestions as to what I can do?


Model Citizen / Citoyen Modèle

Good Citizen / Bon Citoyen

Done all that already.  It appears to be a problem with the network.  At least in BC and Alberta.  

Mayor / Maire

HI @cowboydave 


When you answer and it hangs up, does it go to voicemail?

Or you try to call yourself from another phone and check if it gone to vm

 try reboot your phone and change the network to 3G Only (or WCDMA)



Mayor / Maire

@cowboydave   could be a local network issue


But first, restart your phone once

if still does not work, change your Preferred network to 3G Only.  Check to see if the phone connects to PM network at all after the change.  If not, then there is a problem with the 3G network, which PM voice calls rely on


If you have another phone around, put your PM sim card there and test it

If that still does not work, try your phone in another location.  Again, that could be a local network issue


Add: which city or province you are at?  I just see another post have similar problem as yours