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Saratoga · 05-06-2023

I’ve been a long time Public Mobile customer with auto payments setup from the start. This morning I received a text message from public mobile indicating the renewal payment had failed & my account had been suspended. No warning or anything … I can’...

Saratoga · 02-06-2023

I’m in the US for 30 days. I purchased the first 15 day talk/text plan when I left Canada for $15. I’m looking to renew another 15 days for the balance of my stay but the add on option appears to be gone … I can only find a “bundle” of data & minutes...

Saratoga · 01-08-2023

I have an iPhone 13. My intent is to purchase a Talk & Text US roaming ad-on from Public Mobile & to combine that with an eSIM plan from either Nomad or Airalo eSIM. The eSIM is data only so I don’t believe there will be a second phone number associa...

Saratoga · 05-07-2023

I wonder if the 911 service would still have worked or if it would have been prevented from going through. If that was somehow also disabled as part of the suspension, it would sure change the conversation in a hurry.

Saratoga · 05-07-2023

Thank you again for everyone’s quick replies with suggestions yesterday. I will take the recommendations to keep my account topped up manually while still having auto payments enabled to qualify for the discount … a counter intuitive workaround for a...

Saratoga · 05-06-2023

Thanks for the background on the logic. Ya that timing doesn’t help much on the west coast. There’s no excuse in my opinion for immediately suspending an account the way they did. It was entirely a PM issue. Not only did their payment processing engi...

Saratoga · 05-06-2023

It is not easy to activate it again. The system would accept no credit card payment of any kind and the support agent provided no options other than waiting it out for 24 hours. My account was current and my entered CC details were absolutely correct...

Saratoga · 05-06-2023

Thanks gpixel. That will obviously work. Of course, it completely defeats the purpose of auto payments which Public Mobile encourages you to setup. I’ve been a customer going on 6 years and have been using auto payments since day 1 without issue. I h...

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Auto Payment Renewal Failed - Account was immediately suspended??

Where is the $15 for 15 days Add-On for US minutes & text?

eSIM for Data with Public Mobile Talk & Text plan ad on in USA

Re: Auto Payment Renewal Failed - Account was immediately suspended??

Re: Auto Payment Renewal Failed - Account was immediately suspended??

Re: Auto Payment Renewal Failed - Account was immediately suspended??

Re: Auto Payment Renewal Failed - Account was immediately suspended??

Re: Auto Payment Renewal Failed - Account was immediately suspended??