Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I'm just trying to change the secondary number on my account but can't the city in my mailing address is available on the drop-down list.
We purchased add on data of 1 GB and about 3 hours later without using the data much 74% of data was gone and we usually use 250mb in a month. How do we get back the lost data? Nancy
Hopefully We can solve this mystery. I have purchase the new Public mobile plan 4g network and no where I can find how to activate on my Iphone XR I have tried removing sim card.. rebooting network settings going into voice-data but I only see LTE an...
Through no fault of my own, My credit card was locked out and my payment to you did not get through and my phone was locked out. Now my credit card is in order and I want to make my payment to you. I have exceeded the signing in times and I can’t get...
I looked at my credit card statement and I have two charges from Public Mobile, one is my usual monthly amount, the other is a charge titled: SP PUBLIC MOBILE for $11.20. I did purchase a US roaming add-on earlier this month, but that charge of $16.8...
I live in Lincoln, NB.The only close option in the dropdown is Fredericton, but this is incorrect. Lincoln is not part of Fredericton. It is, until the end of this year, it's own municipality. Next year, it becomes part of Oromocto, which is its own ...
My credit card has been replaced (New number). I need to make changes to that information to reactivate the account. I have done so successfully with one account but can't with the other. Every time I go to reset the password and then try it it fails...
When attempting to change password I get the following message... There was an error resetting your password. Please try again later
Can not update credit card. Please help
I have tried the new data usage report and it's quite good. You can see daily data usage and sms. However the filter seems a bit broken. My main 'use case' is to go in and check my daily data usage from the beginning of my current term. However when...
Hi,My sister has the $40.00 package that offered the extra 2GB of data at the time as a promotion She is looking at upgrading her package for going on vacation and going back to her original package when she gets back home. She is wondering if she wi...
I changed my number but now want it back to authentic apps I used the old number for, I called the number and it hasn't been reassigned yet so how do I get it back before PM resigns it to a new customer
Am I suppose to receive a point for every month I pay my bill. Also my husband referred me and he is suppose to be receiving a point every month and he is not. How do we fix this ? Contact CS agent and get a ticket. ?
i have transfer number virgin plus to PM and my number on there website still Active can some help me.
The other day I topped up my account with the required amount. I left it thinking everything would be okay, I login today and my account displays suspended even though funds were processed and went through. When I try to reactive.. nothing happens. T...
My SIM card is blocked. I need a SIM PUK to access my phone. it is urgent please help. i sent a ticket yet no response was received from Public Mobile
I am unable to login to my account, tried resetting password and that does not work either. This was working previously to the date that your website was updated.
(I sent this message to CS but just thought I'd ask here for potential reference for others in future as well as maybe get an answer from someone before CS replies as I'm eager to get to the bottom of this)So when I activated my sim card I chose to t...
I just bought a sim card and activated a plan, but when i tried to put the sim card in, my phone didn't recognize the sim card as if it is not activate. Thus, there is no service provided in the phone. It will be appreciated if you would help this ma...
I added Canada wide talk booster 500 and it isnt showing up in my account as an add on. I have a receipt for it so I know I paid for it. I assumed this would give me 500 Canada wide minutes. Was I mistaken? Thanks for any help I can get.
The new "my account" page loads but if I click on Plans/Add Ons, Payments, Rewards, Profile etc they all lead to a 404 page that reads: "Sorry, we didn’t find what you were looking for.Looks like the page you are looking for is unavailable or undergo...
I’m 6 days into monthly plan and it says I have used all my data, but when I look into my data history it shows that I haven’t used it all.how?
On Aug 9 , I paied a new account for my child's phone number. Telus confirmed with me two times about to exit.Now Telus confirmed that number has already pull out to another operator.but the new sim card still not work .who can help me ? is there a...
I am in the US and have the US Roam-Talk Text 250 Data plan, but I cannot make or receive phone calls. I have enabled Data Roaming.
So I messaged the CS Agent and I'm still confused. first screen shot is off of my cell.... the 2nd one is using the web on my cell and the 3rd is off of my computer . the billing cycle is different too. I have never used all my data, I'm mostly arou...
Does public mobile have an email address I can email them to tell them that my credit card got cancelled and the new one is in the mail. So they know why my automatic payment wont go through but not to worry I will be getting my new credit card..
Need to change email address
Hello, I activated my sim in the month of June when the $50 promotion was happening. ($5 per month for 5 months for refferal and refferer, $50 in total) However, niether have us have got that money so what to do?
I am going into town - 45 min drive - to get a different sim card to start cell service with someone else. I see no way to follow up on an outstanding service ticket. Its been July 12th- so one month!!! All I want to do is change to to my new credit...
So was on a call and I hear interference. Like clicking and a hangup. I then find that I had an voicemail. So when you are on a call....does this happen to you too??
