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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Re: Credit Card Payments still not working?

Joining in on this thread for a similar issue. My renewal date was last night and this morning I woke up to see that my service has been "Temporarily Suspended". When I dial *611, it tells me that my account has been temporarily suspended. I have mad...

Resolved! Re: Porting From Virgin to Public

can someone tell me the porting process from virgin mobile to public mobile

charged for minutes I have not used

Hello, I recently ran out of minutes on my plan for the first time in a year or two. I found this odd so I had a look back through my usage and there appears to be a 40 something minute long call that doesn't exist on my phone that I am being charged...

Out of minutes on unlimited plan

I have $35 plan which should give me unlimited Canada minutes and 2 Gb + 500 Mbps data. I love in Ontario, but this week came to visit Montreal. Unfortunately, in Montreal the phone is not allowing me to make or receive any calls and giving error tha...

Re: Credit Card Payments still not working?

My account is frozen it not taking credit card payment or voucher. I have no service for phone call or data. Please help me fix this.

Resolved! Using the Select as Solution Button Correctly

As a newbie I've responding to several posts and occasionally hit the solution button prematurely; or as often happens (to me), I hit the Solution button and then another response shows up with even more information and suggestions. Any sage advice h...

Resolved! locked out of account

I can't log into my account, it says that it's locked. I waited for an hour and it still says 'locked out, contact support'. Since there is no support, how do I get my online account unlocked? I have active service, but I need to change my billing de...

Resolved! Re: FLASH SALE: 2GB of monthly bonus data for free*

New customer and am very disappointed with your service.SIM card is not accepted with numbers indicated.Phone is not working even it was ported in the morning.There is no service available. Stay away.

Resolved! PrePay Account

My due date is Aug 11 ($25/mth Plan)Registered with Autopay There is a $25 balance in account. On Aug 12 will my balance be $2.00?And my new cycle begins Aug 11 or 12 just checking for clarification on how the system should work.

Resolved! Re: Number ported - - REFUND?

I just cancelled three lines and had recently made a payment, do I receive a credit? [Topic clarified ..... Luddite]

Next promo

I have occasionally got 2 free GB from PK on promotions - has anyone else? When’s next one expected cheers

I cannot use the network on my OPPO A5 (CPH1809) anymore, what changed?

Resolved! I cannot use the network on my OPPO A5 (CPH1809) anymore, what changed?

My phone used to work fine on the public network up until a March 2021, but then stopped connecting entirely. The last firmware update was in January so that isn't the problem. Factory reset didn't work.I even tried manually selecting the network, an...

Resolved! CHANGING PLANS

I am unable to change plans online

Resolved! Community Rewards

How do I earn community rewards every month

How to get a NEW SMS text authentication resent if I missed the 90 min window

Resolved! How to get a NEW SMS text authentication resent if I missed the 90 min window

I missed the 90 minute window to approve my phone number transfer from my old provider (Virgin) to Public Mobile. How do I get it resent in order for Public Mobile to send notification to Virgin to release my phone number.

Resolved! INTL LONG DISTANCE

I have 500 min INTL LONG DISTANCE. CAN I USE THEM FOR COUNTRIES THAT ARE NOT ON PM LIST?

Re: Credit Card Payments still not working?

Hi, my account is suspended for some reason. It says I need to make a payment but it also says that I have an $18.00 credit, so something isnt adding up. I just updated my credit card details but that doesnt seem to fix the issue. I need this fixe...

Account is suspended for some reason

Resolved! Unlocked phones

I'm wondering if all unlocked phones will work on this net work regardless if the phone name and model and sub model are listed or not on the website. Can anyone verify that any unlocked phone will work?

How do I change my email address linked with my phone number on Self Serve

Resolved! How do I change my email address linked with my phone number on Self Serve

I signed up with Public Mobile last Thursday at a Green Mobile Store. Everything is fine except I didn't realize until I got home and looked at the paperwork he gave us that the email address he linked with my phone number was incorrect. We called ...

Change of plan without losing Flash promos

Hi guys, I have a "situation": my daughter uses too much data.Nothing new here I guess I am looking at ways to increase the data without paying much more. I have an older $35 plan, with 1.5 GB for 2 (almost 3) years now. I also have 2 flash promotion...

Resolved! Email

I cannot remember the email I used when I set up my husband's account. How can I fix this?

lost phone new sim card and phone

Resolved! lost phone new sim card and phone

i can't log into my account to add new sim card cause i forgot password and i cannot reset password because i can't get verification code from my texts???? how do i reset my password

Voicemail Mailbox Messaging - Can I send to a different service provider?

Resolved! Voicemail Mailbox Messaging - Can I send to a different service provider?

So I'm not talking about the voicemail where you call someone's number and it goes to their voicemail after they dont pick up. I'm talking about the voicemail where you dial your voicemail mailbox, "press 2" to record a message, get options to flag t...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Re: Credit Card Payments still not working?

Resolved! Re: Porting From Virgin to Public

charged for minutes I have not used

Out of minutes on unlimited plan

Out of minutes on unlimited plan

Re: Credit Card Payments still not working?

Resolved! Using the Select as Solution Button Correctly

Resolved! locked out of account

Resolved! Re: FLASH SALE: 2GB of monthly bonus data for free*

Resolved! PrePay Account

Resolved! Re: Number ported - - REFUND?

Next promo

I cannot use the network on my OPPO A5 (CPH1809) anymore, what changed?

Resolved! I cannot use the network on my OPPO A5 (CPH1809) anymore, what changed?

Resolved! CHANGING PLANS

Resolved! Community Rewards

How to get a NEW SMS text authentication resent if I missed the 90 min window

Resolved! How to get a NEW SMS text authentication resent if I missed the 90 min window

Resolved! INTL LONG DISTANCE

Re: Credit Card Payments still not working?

Account is suspended for some reason

Resolved! Unlocked phones

How do I change my email address linked with my phone number on Self Serve

Resolved! How do I change my email address linked with my phone number on Self Serve

Change of plan without losing Flash promos

Resolved! Email

lost phone new sim card and phone

Resolved! lost phone new sim card and phone

Voicemail Mailbox Messaging - Can I send to a different service provider?

Resolved! Voicemail Mailbox Messaging - Can I send to a different service provider?

Sim Card

not receive incoming calls

Subscription pause and renewal

prepaid credit card payment

New phone