@rondaleess Rewards will show in your reward section. At renewal time when the system processes your payment. It will first put all the rewards in your account balance then the system will deduct your plan amount owed.
Example if you're on the $25 plan and there is $3 showing in rewards section $2 auto-pay $1 loyalty.
The system will add the $3 to your available funds. Then if you have no other money in your account but the $3 the system will charge your card $22 plus province taxes.
you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.
only them can check it for you,
Here’s How To Contact Customer Support Agent,
I think that if you used the lost/stollen feature on your account during the past 30 days and then reactivated again, the rewards won’t show up at renewal. If that’s the case you need to contact a Customer Support Agent to sort it out for you. Send a private message to CS_Agent from the envelope icon upper right corner.
Can you screenshot these items from your self-serve (making sure any personal information is blacked out)
To get to the 2nd screen, click on the My Rewards section of the first, on that screen (2nd one below). Here, you'll see your estimated next payment, including the anticipated rewards applicable:
The most likely reason for your rewards not being applied upon renewal is using the lost/stolen feature in your account to suspend your service.
Less likely but possible is a glitch in your account causing them to not be applied. If this is the case then have the CSA open a tech team ticket to investigate the cause after you ask for the rewards to be applied manually to your balance.
In either case just ask for the rewards to be applied manually.
To contact customer support click below:
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.