Community

Resolved! lost SIM card

Hey I lost my phone and I ordered a SIM card but it said it will take 5-10 business days. I think I'm just going to go in and get a new SIM card so can I cancel my order please?   

Resolved! Lost SIM card

My friend just returned from Mexico and can’t find her Public Mobile SIM card. Any suggestions on how to get reconnected?  She has been paying her bill all along. 

Resolved! unlock a phone

how do I carrier unlock a public mobile phone? I bought an Iphone from a guy and need it unlocked to use a different carrier sim card???

Resolved! transferring number

im having a problem transferring my number 

Resolved! Data and Services in the US

Does anyone know if the service and data are good in the US (specifically New York)?

Resolved! Concentrix

Does anyone know if Public Mobile is a partner with Concentrix? And if there is any employee incentive or rewards?  Thanks!

Resolved! Bahamas

Just wondering if Public Mobile is working on adding roaming to the Bahamas??

Resolved! Constantly logging out automatically

I am trying to change my base plan, but it keeps saying something went wrong and forcing me back to the homepage, is anyone else facing this issue.

Resolved! Certified pre-owned phone issues

Having issues with a certified pre-owned I-Phone 8 bought in March? How to proceed?

Resolved! Lockout of account

Tried to log into my account using saved password on my phone and then was locked out. This was over 12 hours ago, tried again still locked out !!!help I need to top up my account I am at 95% 

Resolved! Canceling account

I'm trying to cancel my deceased wife's account. She opened her account when she was in Hospital & she died in hospital, Unfortunetly her account, credit card info is all missing all I have is her ph #

Resolved! Does 2g phone work on Publicnetwork

Resolved! locked account

lock out of my account! Do not remember password or security question. Only have my email address. What can I do? 

Resolved! Upgrading plans

If I upgrade to a more expensive plan will I loose my rewards? 

Resolved! getting in

This is very annoying. I need to speak with someone because it sends me into a circle.I enter my phone number. It says I have already registered but when I try to recover password it will not recognize my email address. 

Resolved! I paid to renew my plan

I’m trying to get my money back because i paid to renew my plan and it took 50 off my card 

Resolved! Wrong add on

Please help my data got mixed up with Phillipines minutes how can I change it 

Resolved! Wrong addon

I mistakenly added a US data add on how can I redeem my money?

Resolved! Forgot login

Can't login to update payment info....firgot email and or password used

Resolved! Do add-ons expire?

New here I purchased a 1GB Data add on as I blew through the allocated data on my monthly plan - i won't use it all before the new month starts - my question is will the 1GB (or whatever is left of it) roll into the next month or does it expire?

Resolved! Compatability

I need a new phone. I was looking at the Samsung a22, all I can find is the international model. Will that work on public mobile? Thanks for the help!

Resolved! Mistake

I was going to add 1 GB data on my addictiional but by mistake I added 100 min of Philippines which is no use for me how I can redeem back $15 dollar and add data 

Resolved! Locked out of account

I guess I exceeded login attempts, please help. Thank you.