[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! cyber monday deal text from public mobile
I got a text yesterday from public about a cyber monday deal I want to take advantage of but all day yesterday and still today after I sign in I jaut get a page saying they the page I am looking for is expired, anyone else experience this ? how do I ...
Resolved! Service issue
Hello, I used the Black Friday deal to transfer from Koodo post pay to PM. Everything showed it went through fine and I got the request from Koodo to port over 12 hours ago. My PM sim never activated just shows SOS and my Koodo service still works an...
Resolved! Number not working
Hi there , I activated my new public mobile sim and ported a number from Koodo post pay. My service activated on the new sim but even after 12 hours no one can call my number my phone only works for outbound calls and shows no caller ID . Koodo servi...
Data problems
Does anyone know why my data hasn't been working over the past three days? I also can't log into my account. I submitted a ticket but no response.
Resolved! Problems porting number
I just tried to port my number from Bell. I received the text message, hit yes saying to port the number. within 1 minute i received a text from public mobile saying that it looks like i entered the incorrect ESN / MEIDWhat do I do? I can switch out ...
Resolved! Technical website errors yesterday while attempting to activate a new SIM
Good Morning,I wanted to ask for assistance.Yesterday because of the Cyber Monday offers I attempted to register a new SIM and port my number to Public Mobile from Rogers.The website and chat showed error messages (unavailable / try later) etc.I'd st...
Resolved! Account no
Please how long does it take for CSa to reply a request .
Resolved! Issue porting a number from Koodo
I was able to take advantage of the Public Mobile Recent offering for Cyber Monday.I thought it would be pretty straight forward as I've ported in before.However, it's been a while now, about 2 hours.I received a Text from Koodo asking me to reply YE...
Resolved! Updated Oneplus 9 Pro & cannot connect to network
I updated my phone last night. Everything worked fine before the update. I have tried resetting my network settings, factory resetting my phone, and rolling back to an older firmware and nothing has fixed the issue. Does anyone have any suggestions b...
Change plan on renewal date
I opted to wait until renewal date (Nov 28) to automatically change to the $40 for 15 gig plan. The automatic payment went through for the cost of the plan but my old plan is still showing on the current plan page. I remember I did this for a previ...
Voicemail
I keep getting notifications in voicemail from the same number that was deleted and blocked. It keeps showing up in voice mail but no call has been made.
Resolved! Port Transfer
I switched to Koodoo yesterday, received my text from PM asking if I wanted to transfer, I replied “Yes”and 14hrs later and 3 identical texts from PM I am still using my PM SIM card as they have not ported my number to Koodoo.
Resolved! Problem with the cyber Monday offer
I changed three lines to the new plan 20gb for $35 using the promo code 20OFFMONTHLY two of the lines changes successfully but the third one showed that it was changed but today when I log in to my account it doesn’t show the new plan like the other ...
Change phone dusting plan to extended cyber Monday promotion
Hi. I’m trying as an existing customer to change my plan to the cyber Monday promotion-$35/20G . Is this possible? Thx for any help.
Resolved! Porting number to Freedom Mobile
I'm trying to port number to Freedom Mobile because I need US roaming. The Freedom Mobile support team has submitted the request multiple times and I received the text message from Public Mobile which I approved by replying "Yes". However, my cell nu...
Resolved! new phone doesn't charge
We bought an Iphone 8 Plus last week. It arrived yesterday and we plugged it in to charge. After several hours we noticed that it wasn't charging, and the apple popped up on the screen periodically. We used the charging cable that came with the phone...
Resolved! Coverage
Hi. I bought the public Mobile sim in 2019. When I got the sim I was told it will work only in GTA, I once went to NIAGRA, I didn't have any signals there. Will it work outside GTA now because I think Public is using Telus network now.
Resolved! Change plan and reward
HelloOK,I just changed plans 3 days in advance, instead of doing it at renewal. Is it normal that none of my rewards are applied (Loyalty, Pre-Authorized Payments...)? I lost it for this month? …the only thing taken is the 5$ of funds available +34....
Resolved! Cyber Mond
Anyone else not able to activate the Cyber Monday deal? Seems like the system crashed
I have enough funds in my account, but no service
I have the funds in my account, but I have no service, when I call it states I have the funds, but service is suspended?
Resolved! Promo Code 20OFFMONTHLY got applied to reduce plan price to 35$ but payment still showing as 55$
I got this deal and it showed the discount. Now that it is showing the bill, it is not discounted. This is not good and there is no way to confirm or cancel this overcharge. I tried to access my account but it has been down formaintenance during this...
Can't Log In/ Page Expired
I cannot seem to log in to my account. I keep getting a Page Expired page. This has been going on for a while now. I need to check the balance on my account and haven't been able to because of this.
Cannot load my account page
I am never able to log in to my account and have to reset my password all the time. After that if i manage to log in, it just leads to another page saying cannot load or some sort of error. Its been months now, and its a nightmare to get in touch wit...
I NEED SIM CARD SWAP ASAP
HELLO INWOULD LIKENTO SWAP MY OLD SIM CARD TO THE NEW ONE I JUST BOUGHT MY PLAN IS 55.00 A MONTH
Resolved! Us roaming billing charges
I recently went to us and took our a 10 day roaming talk and text plan. It wasn’t working so I repurchased and my phone stopped working. No access to phone or email for Thursday evening and Friday morning. I did a hard reset boot on my device and ...
Porting issue
I'm trying to port my number to koodo, I keep getting a text message for an answer yes or no. After the 5th Yes, here I am, what could the issue be?
Resolved! Change profile information.
Hello, everybody, The email address that I registered on my profile had gotten closed because I didn't use it in long time.Do anyone know how could I change my email address on my profile information? Thank you.
Resolved! Purchased US data but it wouldn't work when I was in the US
I recently traveled to the US and purchased the data add on before going. But when I arrived in the states, my data didn't work. I made sure that int'l roaming was turned on... but it still didn't work. I have a trip coming up again this weekend and ...
Resolved! Discrepancy same phone # charging two plans simultaneously:
Hi Community:After upgrade my older plan My money taken two times for same number:Plan A : $ 48:59 expired my OLD plan same phone# ( including tax) Trans date : Oct 30/22Post date : Oct 31/22 Plan B : $45:20 upgraded my NEW plan same phone# now I...
