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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2078 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30265 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42032 Views
  • 185 replies
  • 29 Bravos

Unable to make outgoing calls

My plan was auto recharged on Monday July 12 and i can see under by usage i have 98 mins remaining for this month. every time I try making a call i am getting a message "you do not have sufficient minutes". could you please look into this asap.  

savitapatil by Great Neighbour / Super Voisin
  • 1490 Views
  • 12 replies
  • 1 Bravos

Resolved! importing phone number from stolen phone

hi my phone was stolen with sim card cant get confirmation sms cause do have phone anymore but would like to import PM number to new carrier did get new phone with chatr thinking it was publicmobile  

craigGE by Great Neighbour / Super Voisin
  • 964 Views
  • 7 replies
  • 0 Bravos

Resolved! changed the plan on the day of renewal and paid twice

Hi I changed my plan on June 30 and made a manual payment to my account. Then autopay took out the amount for my old plan on the same day. So I was double charged - $25 and $56. How can I get my payment back for my old plan? thanks, Dave

davidberg by Good Citizen / Bon Citoyen
  • 957 Views
  • 6 replies
  • 0 Bravos

Resolved! Message text from former service provider (Koodo)

I made a call to area 418(Quebec city) from Montreal this morning and a few minutes later I received a text message from my former service provider Koodo asking me to confirm a request to tranfer my tel number within 90 minutes by answering by yes or...

onessy by Great Neighbour / Super Voisin
  • 879 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone not working

I bought a sim card from public mobile and put it in my phone and threw away my telus sim card.  Now i have no service because i cannot transfer the phone number.  I tried to just create a new phone number but that isn't working either.

rennis997 by Great Neighbour / Super Voisin
  • 1043 Views
  • 9 replies
  • 0 Bravos

Backwards and upside down

Can any explain how or why my Umidigi F1 takes pictures upside down and backwards? It just started doing this. 

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carlaspapa by Town Hero / Héro de la Ville
  • 2800 Views
  • 25 replies
  • 4 Bravos

Voice mail

Why does my phone say "connection problem or invalid MMI code" when just try to call my voice mail?? 

Mrcollison by Great Neighbour / Super Voisin
  • 833 Views
  • 8 replies
  • 0 Bravos

Resolved! Is the Samsung SM-J327W phone supported

I am trying to setup a phone for a friend who want to join Public mobile, its a Samsung SM-J327W, I put the Public Mobile SIM card in the phone, and the prompt comes up (SIM card not supported.) I don't know the original carrier of the phone, but bot...

MrVisions by Good Citizen / Bon Citoyen
  • 1774 Views
  • 12 replies
  • 0 Bravos

Best plan

Hey PMi love it here. Who doesn’t ?:)  What plan you all using to save $$$   

Savebig2 by Great Citizen / Super Citoyen
  • 4274 Views
  • 46 replies
  • 1 Bravos

Data exhausted-perfect timing

Ha,After well over a year and paying $15-25 a month to use up bonuses, I used the last of my data today.  Perfect timing as my cycle starts tomorrow.Not complaining in the slightest. 

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rossputin by Model Citizen / Citoyen Modèle
  • 684 Views
  • 6 replies
  • 4 Bravos

Resolved! Rewards

A friend of mine referred me to Public Mobile.  I submitted his code but he did not get the reward for the referral and I did not get the $10 credit.  He was told that my phone number is not on record but that cannot be so because I am using the phon...

Jeste44 by Great Neighbour / Super Voisin
  • 975 Views
  • 5 replies
  • 0 Bravos

Issues with porting number

I recently started an account and I'm in the middle of porting a phone number, I was unable to do it and was given an error code, and I cannot submit a ticket because I don't have any active phone numbers of public mobile yet how do I get this resolv...

StroudAna by Great Neighbour / Super Voisin
  • 1427 Views
  • 4 replies
  • 0 Bravos

Port in a number

I ported out my public mobile number to another provider. How long do I have to wait to port that number back to public mobile?Thx.

macforest by Good Citizen / Bon Citoyen
  • 1403 Views
  • 11 replies
  • 0 Bravos

No MMSC or proxy within cellular settings

Hi everyone,My phone is not receiving service (says no service in corner, unable to make calls or access cellular data). I've tried to update the APN settings, however, the only fields that are present within 'cellular data network' are APN, username...

eoverhol by Great Neighbour / Super Voisin
  • 1476 Views
  • 7 replies
  • 0 Bravos

Resolved! double payment

i was charged twice for the same month.  how do i get one of the transactions reversed?

jbouley by Great Neighbour / Super Voisin
  • 1156 Views
  • 8 replies
  • 0 Bravos

Resolved! Email

Can I change an email? Or have 2 access with one email? Want to manage my daughters phone.

Rilea by Great Neighbour / Super Voisin
  • 815 Views
  • 4 replies
  • 0 Bravos

Resolved! Is this new -- 6 month option for Transaction History Payment?

I was copying some records to excel and "just noticed"! For Transaction History Payments:There is a toggle choice for  7 days, 30days, 90 days and 6 months.  And you can take a range for same. But Usage is different for toggle of 7 day or 30 day and ...

Resolved! Changing Plan

I am 10 days into my billing cycle and out of data (unusual month for me). I would like to switch to a larger plan. If I change now will I have a new date for my billing cycle from here on out? Or will the new plan be prorated to just fill the next 2...

Caitlin33 by Great Neighbour / Super Voisin
  • 836 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't use mobile data on new phone

Hello, I had a Huawei Mate 20 Lite for the last year or so and have been using Public with no problem. I just bought a Oneplus 7 Pro and put the same sim card into it. Texting and calling works like a charm but I cannot use my mobile data at all. The...

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