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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 25510 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36981 Views
  • 185 replies
  • 27 Bravos

Unique Phones

I'm curious who has a phone not typically available through a carrier or Canada, and are you satisfied with it?I currently have a Pixel, but wouldn't mind something different from the usual Samsung, LG, iPhone, Pixel, etc.

rossputin by • Model Citizen / Citoyen Modèle
  • 1012 Views
  • 12 replies
  • 0 Bravos

I was cheated by a retail store

On 12/3/2021, I went to buy a SIM card from 1041 Flury Est retail store in Montreal. The salesman sold it to me for 23$ with taxes. He gave me a mysterious slip as a receipt. I asked for a detailed invoice and he gave me another one (no. 12046). I ha...

xahshx by • Great Neighbour / Super Voisin
  • 2229 Views
  • 13 replies
  • 0 Bravos

Resolved! multiple sim cards

I'm going to order 2 more sim cards for different devices.  Can I put these all under one plan and account? Or is there some way I can manage this other than having a plan for each device - some months I may use lots of data on one device while none ...

TJKlass by • Great Neighbour / Super Voisin
  • 2156 Views
  • 11 replies
  • 0 Bravos

add-on refund - charged but not received/showing on account plan

Good day, I have purchased 3GB extra in add-on on March 10th for immediate usage for my work.I haven't received those extra GB and I had to find other method to access internet data.So they are not needed anymore.Please refund.Account #xxxxxxxxxxxxxx...

MJNadyne by • Great Neighbour / Super Voisin
  • 949 Views
  • 8 replies
  • 0 Bravos

Activation codes not working

I have 2 activation codes that says that they are not 12 digits but it is exactly right when typed in, how do I get them to work

Dynamix93 by • Great Neighbour / Super Voisin
  • 673 Views
  • 5 replies
  • 0 Bravos

Resolved! Potential Overage

Hey, I don't know where to post this... I noticed yesterday that my data had been on. I don't remember turning it on, so I don't know how long it was on for. The likelihood of exceeding my limit is high as I had been streaming video. I turned it off ...

Danny38 by • Good Citizen / Bon Citoyen
  • 1171 Views
  • 6 replies
  • 0 Bravos

Phone purchase

I purchased a re-furbed phone and can't find on the website where I would find the sales receipt/invoice?  Can anyone help me?

SEO506 by • Great Neighbour / Super Voisin
  • 738 Views
  • 3 replies
  • 0 Bravos

Resolved! Service not working

Hello,I've used public mobile for almost one year. Recently, I have not been able to send and receive texts and calls. Can you help me know how to fix this problem? It happened a week ago.ThanksVyNg 

VyNg by • Good Citizen / Bon Citoyen
  • 1242 Views
  • 8 replies
  • 0 Bravos

Resolved! Cannot connect to area code 605

Hi there, I have long distance calling to the states as an add-on with my plan but I cannot seem to contact the 605 area code in the states. I can connect with other area codes in the states, but not this one. Please advise. Thanks,Christ is King,Col...

Resolved! Porting postpaid Koodo phone number

Hi,Looking for up to date information on porting spouse's Koodo postpaid phone number.Is one option better than the other? Is there a better option? I'm guessing either option will get me the same result but is one option better to use than the other...

Bottomshelf by • Model Citizen / Citoyen Modèle
  • 1230 Views
  • 4 replies
  • 0 Bravos

Internet so slow/not loading at all

Hello, I have service and I have data but when I try to go to a webpage it just won't load. Any idea what is going on? Ideas much appreciated.  Thanks

Racca by • Great Neighbour / Super Voisin
  • 624 Views
  • 3 replies
  • 0 Bravos

Out going calls

Why can't I make out going calls as I have just made a payment with a voucher?

Nellena by • Great Neighbour / Super Voisin
  • 451 Views
  • 3 replies
  • 0 Bravos

Data isn't signing in? Help plz!

I added some vouchers today because my account was fund less and then my data stopped working. I'm getting a notification to sign into my service. Does anyone know what i can do to fix it? 

Andyy by • Good Citizen / Bon Citoyen
  • 731 Views
  • 6 replies
  • 0 Bravos

Security question

When i go to log in to my self serve account and I click on "forgot password" it takes me to where I have to answer my security question . My security question is "what is your favourite sports team" I dont have a favourite sports team nor did I pick...

a7xjessie by • Great Neighbour / Super Voisin
  • 968 Views
  • 7 replies
  • 0 Bravos

Resolved! international call

hii want to call internationally (particularly japan) so i paid for $15 adds-on. I checked this includes Japan before purchased. The money is in a debit tho i cannot still call Japanese number. what should i do?

linaakai by • Good Citizen / Bon Citoyen
  • 2409 Views
  • 18 replies
  • 0 Bravos

Resolved! Contact

Is there a way to actually talk to a person?I am not tec savy and am sick of hitting buttons for prepopulated questions that do not answer what I want to know.I am beyond frustrated with the way PUBLIC moblie works and the total lack of personal serv...

cdowzer by • Great Neighbour / Super Voisin
  • 1029 Views
  • 6 replies
  • 1 Bravos

Resolved! PuK code

my wife’s sim is puk locked. Need the code. 

ChopstiXX75 by • Great Neighbour / Super Voisin
  • 919 Views
  • 3 replies
  • 0 Bravos

Resolved! Alberta conservatives pass bill to increase cell phone 911 fees...YEESH

Man this pisses me off, if the governments want to help individuals against big corporations they should pass law that telecommunication providers provide free access to 911 - instead of passing law to increase fees. This law passed in Alberta today ...

TheGx by • Deputy Mayor / Adjoint au Maire
  • 1647 Views
  • 8 replies
  • 1 Bravos

Resolved! iPhone XR not sending SMS texts, only iMessages by wifi

I have an unlimited Text plan, running on an iPhone XR. When I send texts on Messages, they only get sent when I'm on wi-fi. Weirdly, texts/SMS does go through to Android phones, so this only seems to be to other iPhones. This applies to both sending...

mattsregister by • Great Neighbour / Super Voisin
  • 6181 Views
  • 21 replies
  • 0 Bravos
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