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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11140 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22084 Views
  • 181 replies
  • 24 Bravos

Hard time getting started - Solved

Im just trying to get started with PM, I bought the SIM card online and i'm trying to activate it now one activatepublicmobileca but is tells me my SIM card is invalid. I tried another browser and it kinda got through to the next set up requesting a ...

Stevereid87 by Great Neighbour / Super Voisin
  • 558 Views
  • 6 replies
  • 0 Bravos

How does one get cheap SIM card in Saskatchewan?

Hi Folks, I have a couple relatives wanting to switch to PM and they want to know where to get an inexpensive SIM card to do so. Suggestions and costs appreciated, Thanks kindly.

Ell by Good Citizen / Bon Citoyen
  • 1107 Views
  • 24 replies
  • 1 Bravos

trouble activating

Thanks all - will just need to wait an hour and try again Had an issue while trying to activate - sign up did not complete and now it's telling me my sim card is invalid. Suggestions?

mcsask by Great Neighbour / Super Voisin
  • 502 Views
  • 6 replies
  • 2 Bravos

Exact cancellation date when porting to Telus.

I will be porting to Telus once I get their sim card in the mail, which was supposed to be today, but the tracking now shows delivery as tomorrow, May 15.  My account is due: 'Payment Due Before: May 15, 2020.' Will I lose my number if I don't pay ag...

Weslemlake by Great Neighbour / Super Voisin
  • 737 Views
  • 14 replies
  • 0 Bravos

sim card

My cell phone will not allow me to make call or text keeps showing no access to the network, is the problem with my sim card, do I need to order a new one and if so how do I go about that.

shryn by Great Neighbour / Super Voisin
  • 673 Views
  • 8 replies
  • 0 Bravos

landline number porting

I wanted to transfer my landline number to public mobile. The transferring process was successful in the kiosk. It's been now two days. I just able to make outgoing call but no incoming call. How I can solve this issue.

Obayed by Great Neighbour / Super Voisin
  • 579 Views
  • 5 replies
  • 0 Bravos

J3 Prime

Is Samsung Galaxy J3 prime compatible? I only see J3 listed

grannyhp by Good Citizen / Bon Citoyen
  • 452 Views
  • 5 replies
  • 1 Bravos

Resolved! Mystery Outgoing Calls Noted In My Call History!

Hello! I just noticed that despite NOT using my cell in over 60 days, there seems to be outgoing calls made from my number to a phone number I DID NOT dial. Does anyone know what this could mean?

lolaww724 by Good Citizen / Bon Citoyen
  • 1865 Views
  • 12 replies
  • 0 Bravos

PM Refer-a-Friend Reward -Is it a big scam?

I do have several phone accounts with me and they are all for my family members. I was having a lot of Refer-a-Friend Rewards and now  all my credits are  reduced to $17. What is going on?I

Roger3 by Great Citizen / Super Citoyen
  • 1354 Views
  • 22 replies
  • 1 Bravos

how to pay my bill

I need to pay my Public phone bill, but I have a couple of problems. The authomatic deposit couldn't go through because our card was hacked and we had to cancel it. I just got the new one in the mail today and I was trying to figure out a way to pay ...

simona by Great Neighbour / Super Voisin
  • 861 Views
  • 7 replies
  • 0 Bravos

Credit Card Payment PLEASE HELP!

Hi, I've been trying to bill my credit card for the last 2 days it just keeps saying card information could not be verified. Ive contacted them  (visa) and they are saying that the transaction is not showing up. As if you guys are not billing them. T...

MacaulyWilson by Great Neighbour / Super Voisin
  • 1016 Views
  • 16 replies
  • 0 Bravos

Phone deactivated

Tried 611 service, entered online multiple times on the site, called credit card helpline nothing is wrong on my end, payments have been coming out for last year and half without issue, now this morning it will not work, even though I purchased 2gb o...

mccarthy992 by Great Neighbour / Super Voisin
  • 629 Views
  • 9 replies
  • 0 Bravos

Resolved! Sign in

I have 2 seperate self serve accounts and there both set up on only one of phones. There are 2 icons for public mobile on my phone . I can only sign in on both of them with the same email and pass word . if I try signing in with the other email and p...

Janet41 by Great Neighbour / Super Voisin
  • 950 Views
  • 6 replies
  • 0 Bravos

Resolved! Plan and payment

Hi everyone, I upgraded my plan and i pay it already.. but my due date every 15 so i cnt use to call so do i need to wait untel my due date?..

Dhoncha by Good Citizen / Bon Citoyen
  • 1623 Views
  • 34 replies
  • 0 Bravos

Resolved! Account Suspended??

When an account is suspended due to credit card expiry - WHY DON'T WE GET A MESSAGE TELLING US?  No email, not text, NOTHING!! Very upset.

AslanGeorge by Good Citizen / Bon Citoyen
  • 1764 Views
  • 20 replies
  • 2 Bravos

Resolved! No data

I can phone but cannot access data. Data is enabled. Sim card is activated . I have LG phone, model K210. Thank you for your help.

Lrozenberg88 by Great Neighbour / Super Voisin
  • 2567 Views
  • 23 replies
  • 0 Bravos

Free credits for frontline health care workers in BC?

I heard that Telus and Koodo are giving out 2-month credits to frontline health care workers, in supporting and recognizing their roles in fighting against the public health crisis during COVID-19 pandemic. Is Public Mobile offering any free credits ...

Resolved! Imei not found

Hi all, Thank you for the quick answers on previous question. I received my sim and upon activating I'm being asked to verify the phone's imei.On doing so I get a message saying it's not found.I had been told my Xiaomi redmi note 7 would work just fi...

Maxlemax by Good Citizen / Bon Citoyen
  • 1440 Views
  • 7 replies
  • 0 Bravos

Please I need help I'm locked out of my account

So my ex used to pay my phone bill. He must have called it in as stolen or something because my plan now says locked out stolen.   This is not trueCan a moderator.help me because I tried going through the ticket to talk to a moderator and even that i...

Angelface by Good Citizen / Bon Citoyen
  • 2020 Views
  • 43 replies
  • 0 Bravos

Problem to change a plan

I tried to change a plan and it didn’t work. Now I logged out and logged in again and it’s shows that I cannot open my plan. 

Liliya58 by Great Neighbour / Super Voisin
  • 473 Views
  • 5 replies
  • 0 Bravos

Getting started

Hello,I ordered 3 sim cards for myself and my kids. I was able to create my self-account for myself but I am not able to create the self-accounts for my 2 kids. Anytime I type their phone numbers I get the same message. The phone number entered is in...

ma_restrepo by Great Neighbour / Super Voisin
  • 363 Views
  • 3 replies
  • 0 Bravos

Resolved! Autopay and community rewards

Cant figure out when the autopay and community rewards kick in. I got an email a day or so ago being in the top 25%, which i believe equals to 2$ community rewards. When does this show up in my account and same for autopay? Based on transaction histo...

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ryanrudolf by Great Citizen / Super Citoyen
  • 1119 Views
  • 8 replies
  • 0 Bravos

Change my credit card number.

Hello, I hope you are having a great day. I am actually a public mobile member and I was trying to change my credit info but I couldn't change it as I forgot my password and security number. I've been waiting a customer service member on the chat but...

minjungkang by Great Neighbour / Super Voisin
  • 500 Views
  • 4 replies
  • 0 Bravos

Number Port Not Allowed

Trying to move my number from an existing account on a different carrier but it won't work. Any workarounds?

ratman12 by Good Citizen / Bon Citoyen
  • 1213 Views
  • 15 replies
  • 0 Bravos

data not working

when switching from wifi to Data I get a message sign into network. when you click on the message  it shows three dots on the upper right side. when touching the dots two messages come up do not use this network and use this network as is . when you ...

redtr250 by Good Citizen / Bon Citoyen
  • 665 Views
  • 13 replies
  • 0 Bravos
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