Cant find account number

[stephencheung]

I need to find my account #

I try to use my email login but no success

[stephencheung]

just  set  to CS and  see how it goes 

[softech]

@stephencheung sorry, no customer service number. you have to open ticket with PM support as advised on my post above 

[stephencheung]

just  try  and  still the same result 

is there any  customer service phone #  i can  call 

[softech · Accepted solution]

@stephencheung try using Incognito mode

add:. If still does not work,  open ticket with PM support

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[stephencheung]

the problem is i can't login to my account using my email .  try everying i can like forget password and it has  erroe message 

[JK8]

@stephencheung 

Your account number is available in self service under the Profile tab. Did you try The Forgot your password link? Clear browser cache and go incognito.

[Meow]

To log in you need your email and password. Account number is not used to log in.

When you get in:

Click on Profile, scroll down, look at right hand part of the screen. Hover mouse over crossed eye and account will be revealed.