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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Help.

My pin on my public mobile voucher is saying invalid but i just purchased it?

Resolved! Account Transfer

@links to membersHi,My mom recently passed away, and I transferred her account to my aunt. I managed to get the number changed, and the account changed to her name, and I was able to change the credit card information from mine to hers, but I can’t f...

Resolved! Transferring my number

I received the notice to confirm the transfer from my old carrier and authorized it but my phone number still has not been transferred. I can make calls from my phone but I cannot receive them. Instead it goes to the voicemail of my old carrier. It’s...

Resolved! Rewards

I been told a couple of times about the rewards associated with recommending a friend. However, I now have two accounts charged to the same prepay and wonder if I am entitled to monthly $1 reward?

Resolved! 2 GB Data with code

HII just activated a $25 dollar plan on a new SIM card. Also, I received an email from Public Mobile confirming I am eligible for the 2GB of data free for 8 months with this plan. However, when I go to my profile and enter the code form my email I g...

Resolved! Account active but no service

Hi! Yesterday I made my Public Mobile account and got the text to port my number over from Telus. My account status with Public Mobile is active, but I still don't have any service with Public Mobile yet, and it's been about a day now. My Telus sim c...

Resolved! sim card not provisioned upon activation

i made a public mobile accounti cannot log into the account with the correct credentials email and passwordthe sim card does not work and will not let me remake the account with the sim card or credentialsmy credit card was charged with the plan amou...

Resolved! Referral code

I referred a friend to public mobile and gave them my friends referral code but when they were activating it did not accept my code. So now my friend didnt get the credit nor did i receive my referal bonus. What can I do?

Resolved! Forgot my answer to the security question

Can't sign in since my security Q is not answered properly. Simon is just a big frustration. Instead of just having a person to chat with and fix the issue immediately the chat bot is just worthless.

Re: phone number

Has anyone else had a problem with receiving phone calls with your phone number? I've had two people now tell me that it says an error like they can't call my number. Drs. Office was one. Number starts with 566 Thanks.

Resolved! credit card

the credit card you have to recieve payment for brother in laws phone is expired and we need to give you new information.

Picture repeat (upwards of 5 times to receiver)

I regularly experience and issue when sending pictures by text message whereby the receiver will receive each image multiple times. On my side I see the message status is stuck as "Sending" for a very long time and then it sends the picture multiple ...

Resolved! Points vs rewards for existing customers

I am an existing customer, if I switch plans will I be forced onto the new points system and lose my rewards?

Resolved! US roaming

Us roaming package talk and text is not listed in add on menu. I’ve purchased this several times previously. It has expired on my phone and I need another 10 days, but it is not in the list of options to buy.

Resolved! new rewards

SO i went to opt in to the new point program but i didnt finish reading the page and now i want out because i dont want my bill to be more. How do i do that?

Resolved! Referral fee

As of now i have'nt get my referral fee and 10.00 to my friend credit.

Resolved! Tried to activate a sim, cannot log into account

Tried to activate a new SIM card.also had a referral and special promo code.did not get a confirmation email or am able to log into my account, it did charge my credit card though. How do I fix this? Or will it fix itself in a few hours?

Is Asus_X00TD(Asus Zenfone Max Pro M1) compatible with public mobile?

Hi,I have been using Public mobile for a while. It was working well for me until March 16, 2021 network changes. I can use the text feature, and my mobile data, but can't make a phone call. I am not sure if I am not able to make phone calls because m...

Resolved! new client. ported my number successfully but not able to receive calls and texts. outbound works.

I real appreciate any advice. Thank You Members. Jake

Resolved! Porting Problem

Hi I switched to Public Mobile but my previous provider never received any porting request from Public Mobile therefore they are not able to release my number from their end. Currently I can't call out and receiving text messages. Is there any agent ...

Not recieving text from one number

Hi, I am not recieving text from one particularly person at the time they send the message and then will get a ton of there message at once later. We are both public member and I dont have this problem with anyone else. Or all the time with this one....

how to make long distance call

i try to call China but looks not working, not sure how to make long distance call to China. as my accout has 500 mintues international long distance call.

Can't activate my SIM card

I got the SIM card and register on line to finish the activation, then install the SIM card into my IPhone 7 unblocked phone, after several minutes, a message shows 'iPhone is not Activated', contact your carrier if this it really difficult to activ...

Resolved! referral bonus not applied

In late December I created a new account for a family member and referred to my account, but referral bonus does not show. At that point there was even 6x$5/month bonus extra, but even the regular $1/month did not not show up. I did this in past with...

Resolved! How to add referral number (promo code) AFTER sim card activation

Hi, How do I add a promo code after I sign up with Public Mobile? I forgot to add the 'refer a friend code' when I activated my account today. Please help, I'm not able to contact a moderator. Thanks!

Resolved! Transferring number issue

Hello, just changed over from SaskTel to PM. Answered the SaskTel message requesting the transfer with yes, however, incoming calls and texts are not coming through. It's been more than 8 hours. Tried turning off the phone, taking out sim card, and t...

Iphone 8 Plus not connecting with transfered number

Greetings,I contacted customer support to help me follow the process laid out in how to transfer a number. Public House did confirm that the number was transferred to them successfully. I rebooted the phone with the public house sim card once the ...

Resolved! Switching back to rewards from the points program

I am an old customer and accidentally switched to PM's new points program (from rewards program). Is there a way to switch back? The new program is a huge downgrade.I have all my points intact (didn't spend them) Thanks

Create support ticket and login to My Rewards issues

A few weeks ago, I could not create a submit ticket and on the new Public Points launch day, I could not login to the "My Rewards" system. Yesterday, I figured out the reason why. 1. Login to "My Rewards" problemPM is using two different servers to...

What is going on? Recent issues, fixes needed, keep it pure!

So we have:New Community formatNew My Rewards loginRevised My Account. Don’t ask PM to go back to what it was,,,,,,but fix what it is.Kept it pure....no stories please. Ie.Community1. Take a Survey should NOT pop up during a post or reply entry. M...

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