[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
can I get a new number
I activated Public Mobile with eSIM yesterday.I used to use PhoneBox (Rogers) before. However, I was told that to transfer my number from PhoneBox, I need to cancel the activation before signing up with the new carrier. I'm not sure how to cancel i...
Resolved! My reward didn't apply to my account
Hi There,I saw my last billing payment, and reward didn't apply to my account. Why?Thanks
Resolved! Renewal plan not showing in account?
I changed my plan to change on next renewal but new plan doesn't show up in account where it should be showing for next renewal. I'm worried it won't change? How can I confirm that it is set to change? Hope this makes sense.
locked out my account
im trying to unlocked my account i cant get in it?
Resolved! Number transfer from Bell Mobility
I picked the "transfer number" when starting the plan. Got the message from Bell Mobility. Answered YES. Put in the SIM and the phone seems to be working fine but when I phoned the Bell to cancel my mobile service I was told by the customer rep th...
Resolved! change $29/10g plan on black Friday weekend
I chowed to change my plan to $29/10 on Black Friday weekend on renewal Dec 5, but now I check my account payment show incoming payment still the old billing amount. Could you help me check it
Resolved! Upgrading plan before activating
Hi all, looking for some assistance.I signed up for Public Mobile on Friday for the 20GB plan for $34. My SIM card has not arrived yet, so I haven't activated my plan. Now they are offering 40GB for the same price. I would like that instead.My co-wor...
Selected esim at checkout. Phone not compatible
I selected e sim at checkout when I got my plan. My phone isn't compatible so I got a physical sim card. Everything i try to activate it tells me the phone is esim not compatible.. how do I change it to physical sim
Resolved! Subscription
I set up new PM account for relative. 1st month subscription paid, account number, esim activated etc ......She is with Rogers, during PM account & activation set up porting her number to PM didn't work.Right now both Rogers & PM accounts are active....
Resolved! Transferring number from Landline
Hello,I recently had to change the name of an account holder's landline to my name where I wish to transfer the number to Public Mobile. Even though the name change is complete, the "new" account number may not be provided until a couple of billing c...
i selected the wrong reward
I selected a 1 GB data add-on, but selected a US Roaming 15 day option by accident. How can I cancel that reward and get my points back?
I need add refer number, as I didn't add it by the time I bought the plan.
I need add a refer number, as I didn't add it by the time I bought the plan.
All I want is to update my CC but I'm locked out
Trying to help my Dad get his new card nbr on his acct but he has locked his acct for an hour. Prior to this he was able to see his info, his card is about to expire and he doesn't want to loose his phone access. Any help would be appreciated.
Payment difficulty
I was supposed to renew my plan on the 24th of November but I couldn't and ever since then I've been trying to renew it but it has not been responding even after funding the debit card. Kindly be of assistance as my account has been suspended.
Porting in issue
I am ported into Public via eSIM. When i sign in on Public app, i can see my data and messages usage, so I know my number did indeed transfer. But usually, upon successful port-in, service at the previous carrier terminates. My plan at previous provi...
revoke referral code benefit
How can I use someone else's referral code, rather than the one being used today? To give someone else the benefit of my referral?
service is too bad
i cant use the data service at my office or most of the place i went to. i need to cancel the plan pro-rated.
Resolved! eSIM swapping
How easy is it to swap? And what is the best practical process to go about it? Is this eligible with all plans? Are there any benefits to swapping?
Network configuration when switching from 3G plan
Hiya! I'm not super knowledgeable about networks and settings, and I'm fairly certain my partner and my's phones are not 5G compatible - so I'm aware I will not be getting 5G speeds with this phone regardless of settings but I'm wondering if the set...
Transfer number later on
So....I am currently on TenTenTel.com plan with 3 lines (big mistake). Anyways...I want to port out over to PM. TenTen are purposely dragging their heels giving my required information to port out. My question is...... can I get a PM subscription...
4G phone and 5G plans
I have a 4G phone but would like to take advantage of the 5G data plan on the current promo of 50GB at 5G for $40/m. I know I won't get the 5G speed, but will I still get the 50GB data at 4G speeds without any issues? I have read some posts sayin...
CS Agent Response time
Hi There how long does it take to get a response from a CS Agent? I sent them a message yesterday , and still haven't received a response. Thank You.
Resolved! DATA NOT WORKING
My subscription was successfully renewed today - I can make calls and text messages - BUT DATA IS NOT WORKING!!!
Best plans or Cyber Monday deals that include Canada-USA unlimited minutes
Best plans or Cyber Monday deals that include Canada-USA unlimited minutesWhat can you recommend please? This would be for a different account, I have created the new account yet
Account Locked
My wife is trying to get into her account, we've tried the following:Registered Eversafe accountReset PasswordWaited overnightThe account still says locked and to wait an hour when trying to log in.
Resolved! Earning on Community
What are the best ways and how to know you will earn points/ rewards on helping or interacting on the community?
5G data plan
How slow is the speed (levels of frustration) after the 40GB is exhausted?
Looking to change my brand-new subscription
I saw several folks have been able to change their new subscriptions, from the $34/month for 20GB @ 5G to the $34/month for 40GB @ 5G promotion. I've been unsuccessful at raising a ticket, and can't reach an agent. How do I proceed?Thanks in advance
Failed to port number, activate eSIM
Hi folks,I'm a new customer coming from rogers. The Public Mobile app failed to active my eSIM. I tried using the QR code from the confirmation email, but that fails too. I've tried removing and reinserting the physical SIM card and rebooting the pho...
Resolved! Public New Customer Trouble Switch
My friend just switched to Public and has paid for the plan (40G/$34). But her current carrier Rogers Phone Box asked her to cancel her public subscription before they can give her the account number!!!Anyone can help with this nasty mess ?
