Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Account/payment

Currently my sons phone is suspended due to a change in payment options. (I got both at the same time and both payments come out of my card. If I did make an account/email for this phone I either can not access the email or forget it and there is no...

Terrible reception

Ok i have to ask this. I'm using a Samsung note 9. I live in eastern Canada. Does everyone that does not live in a major city have such awful service? Even when I have 4g with 3 out of 5 bars I'm waiting minutes for simple web pages to load. Videos b...

Resolved! Credit card issues -- please help!

@CS_Agenthello, I've been trying to address an issue with my payment, and have been unable to submit a ticket due to a website error. I have paid my account balance on Oct 30, but now it is saying service is interrupted because of a missed payment, ...

transfer Add-ons between accounts?

Is it possible to transfer an Add on to another public mobile account?

Subscription activation problem

Hi,I saw that there were some nice promotions at PM so I decided to switch my plan from another company, I did everything like choosing a plan, paid for it already, was trying to use eSIM as my previous one, typed in my previous phone number and IMEI...

Resolved! Talk service.

I can make phone calls but cannot receive anyone’s. Only telus clients can call me.

Resolved! Wrong imei entered while switching to PM

I believe I may have switched to the imei associated with my physical SIM card and not the one that is suppose to be with the eSIM. What do I do in this situation?

Help! Urgent

I transferred my number last month and everything worker fine. I was gone for two weeks out of the country and just uploaded and it telling me I need to pick a new number. What happened to my phone number I had over a year!!

Number Transfer Status

Hi Support,I started my number Transfer from Virgin Mobile yesterday. I sent YES immediately I received the notification from Virgin, but it has not been completed over 5 hours.Is the process completed? How can I know the status? Does it work during ...

Unable to activate eSIM

Hi I’m new to PM. I downloaded the app and scanned the QR code from the phone I want to activate an eSIM from (iPhone 12) but I keep getting message that it’s Unable to Activate eSIM and I need to contact carrier. I tried taking out my old physical S...

Transfer number

I have tried various times to port my number. My number is eligible but the process stopped after entering the information always with the message:We are unable to transfer your number at the moment?I try to port my number from Telus to Public Mobile...

Resolved! Port request re submit

hellowhat is the number to call to re submit a port request? I missed the 90 minute window thanks

Payment

HiI just signed up for a one month subscription and entered my credit card info, will it automatically renew and charge my card each month or do I have do do it myself each month?

US add-on not making calls

I purchased the $30 unlimited text, call & 3gb data add on Friday (2 days ago) for my US trip that began yesterday. From the moment I landed until now, I am unable to connect for any call. I get a "call ended" whenever I try to connect to a call. I c...

Resolved! Data charge

I have 2 Public Mobile accounts under 2 different emails, I look at my data usage and it shows I am being charged data usage when I am in bed asleep. Why?

Resolved! When switching from another provider to public mobile

Wondering what the general process is. Do i just sign up with public mobile and they will automatically keep my old number and switch it from my old provider to them (going from physical to esim) or do i need to discontinue service with my old provid...

Resolved! That new promo $34 for 20gb of 5g data and unlimited at reduced speed for Quebec residents only?

Hi Sorry i'm sure it's been discussed earlier. But i'm potentially a new PM user. And i was just reading the fine print for this new offer and it says this plan is for quebec residents only. Can someone help clarify? Thanks

Wifi calling

I am wondering if Public Mobile supports Wifi calling since where I live there is no cell service, and I need to rely on wifi to use my current plan

Subscribing from abroad

Hi there - I move to Canada next month and would like to subscribe to Public Mobile. Question - am I able to subscribe and install my E-sim ahead of arrival to Canada, or can this only be completed after arrival?

20 GB Limited Time

After you sign up for the offer, will it be always for the same price, or just for a limited time?

Resolved! 2 Different sim cards on Amazon

What's the difference between the two different sim cards on amazon.One of them is $10 and the other is $5.

Change meid

I was told I had entered my meid incorrectly. How do I go about changing that?

Porting from Rogers

Hello, I can't receive text or calls from anyone but I can use my data and send calls and texts. I have received the message from Rogers and I replied YES. Any ideas? Please help, thank you!

$26 for 3Gb

I just read about a plan for $26/month for 3GB of data included but unfortunately, this was launched in Quebec and not Ontario.Why is this a Quebec-only plan? Are your customers in Ontario second-class citizens?My current plan of $25 for 1GB of data ...

Resolved! New $34 20GB plan

Is there any word on when this offer expires? Currently on a 90 day plan that runs into December... if I go to change it, and set to change on renewal and the offer is over before my renewal date would I still get? I also assume that legacy rewards y...

Tried to port in old number but it isn’t active anymore.

So I tried to port in my old number that was no longer active as of Nov 7. I am now realizing that my number should have been active and when activating my sim and trying to transfer the number it doesn’t work and i can’t sign into my account. I subm...

My Account option does not show

On my New Account and 2nd phone line Account the My Account option does not show/load. No access to it. I want to change password/email and such.

Data not working

Hi! A couple of days ago I bought my new sim and public mobile plan but I haven’t been able to get my data to work. I’ve tried all the solutions with the APN and resetting my iPhone’s network settings but nothing is seeming to work. Does anyone know ...

eSIM onto New Device

I currently have a physical sim, public mobile subscription, in an Android device, have received a new work iPhone12 that has a physical sim from another carrier that I need to keep but I would like to add my public mobile account to that phone as we...

Resolved! Transfer current services to new device

How do I transfer services from one android phone to my new android device both esim compatible?

Community

Forum Posts