12-02-2023 09:21 PM
How long does it take for a service agent to response to an assigned ticket?
My wife and I submitted a ticket since Nov 27th, still havent heard anything from anyone.
Solved! Go to Solution.
12-02-2023 09:48 PM
@Van_Sang
All support is online here. Tickets get lost in the ether sometimes. If your issue is not important then you can wait it out. If important I would submit another ticket just to be sure.
12-02-2023 09:30 PM
How submitting multiple tickets going to help? If they fail to response to the original service ticket.
12-02-2023 09:25 PM - edited 12-02-2023 09:26 PM
They are busy, but I would submit another ticket.
Edit: https://productioncommunity.publicmobile.ca/t5/Announcements/Ongoing-Slower-Response-Times-from-Agen...
