Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am new user this month. I purchased the plan which is 15gb per month. If I didn’t use them all, would I remain to next month? For instance, if I still have 3gb less, would I have 18gb next month.
My son’s account was set up with an email that does not belong to us. The customer service rep set it up with an email that is not ours. I cannot access his account or update his email. Any suggestions?
I changed my plans to $35 for 20gb 4g LTE with 3×times rewards points but I am not getting only one time rewards points instead of 3× times rewards points.Why?
Long time Public Mobile user. I accepted an offer from Public Mobile to change my plan. For some reason it didn't renew because "didn't receive payment". I'm guessing I need to update the expiry on my CC. Logging into My Account requires me to input...
Both my spouse and I are on PM and we both have not had cell service since Friday evening around 7pm Dec. 23 -2022. All efforts have been exhausted to restore things from our end, rebooting, removing SIM cards and rebooting, etc. When I drove from wh...
Hello, my wife's email is connected to my number account. I'm now having a personnal email and I would like to change the email of my account. How can I do that? Thank you.
Hi guys, Could you please let me know whether there is home internet plan via PM? Thanks in advance.
I can’t reset my password as it won’t sent the six digit code to my cell or email. Says I need to create a ticket. How do I create a ticket?
If I make changes to my current plan will I loose my monthly rewards?
I currently use prepaid service. I know everybody received international minutes and 2gb free. Why I'm not targeted? I'm supposed to receive a text, but... Thanks
Currently I am on $30 2GB data at 3G Speed plan with auto pay and loyalty bonuses.• 30-day plan• Unlimited Canada-wide Talk• Unlimited International TextIf I change this plan, to either $30 3GB data at 3G Speed or $35 3GB data at 4G Speed, will it c...
Current plan, $40 for 15 GB with PM. The special offer shows as $35 plan for 3GB, with a one year code for an additional 12 GB of data for the next 12 months. There is $60 of savings for the year, almost two months of my plan. My current plan period ...
For many months I have 3 phones on auto-pay with the same card. Auto-pay had worked without issue. Its the same credit card with >$20 000 available balance. Phones have been disconnected for non-payment, it still says auto-pay is set up, and manual p...
Dec. 23 we, yet again, were barely able to use our monthly 3G data services during 2 separate power outages in Kentville, NS. Download speeds of 0.02Mbps and Upload of 0.01Mbps basically leaving us with only our voice services (phone calling and tex...
I have no service edtted: terms of service
I have earned promotional add in 2GB data and 500 international minutes. Can you please tell me the expiry date of this, and which international countries are included for international minutes?
Morning, Merry Christmas! I signed my mother up for PM at least a month if not longer ago. I believe I took all steps necessary to use my referral code to get her some money back (as well as myself) just curious when we can expect to see that referr...
Hello!I recall a while back that there was a 5 pts for 250 MB US data roaming plan that I could purchase using points and was one of the main reasons I switched to Public mobile in the first place. Was I just imagining this, or did Public remove it? ...
Hello everyone I switched from an old 3g plan to the promo 4g plan . Will I have to do anything on my end to enable the faster speeds or is it automated ?Thanks Jesse
How I earn points form community section ?
I changed my plan during Black Friday, requesting to change on renewal date (yesterday). But on renewal date I was charged the old value and my account still shows the old plan. Why has my plan not been updated? What should I do?
I just got a text from PM: There is no 1/2 or anything informing that a card was declined.After I got the first message I manually topped up in self-serve because autopay didn't work for some reason and it said it was successful, but then I just got...
Hi, if Ialready ported to Koodo a week ago and cannot log in to my self-serve account at Public Mobile, how can I confirm my PM account is cancelled? The reason I am asking is because I can still receive calls on the phone that has my PM SIM card. Ba...
I went to pay my account by phone it said my balance owing was 12 and change so i said pay amount owing then it says owing is 27.55 i paid 20.00 which was more than what it said was owing then it says i owe 32 something. Cant get into my account says...
Nobody mention Quebec $50 for 50gb plan? It said new customer only. How can I convert my plan to it as old Quebec number customer?
Hello, I am missing a user under my referrals that i had in the past and they are still with public mobile. How do i go about restoring that ? Thank you
Hello, This might be unrealistic, but my Christmas flights to my family in the USA got cancelled as did the attempt at rebooking. I had already paid for the add-on before the flight was cancelled. Any DP's of PM being gracious enough to refund an unu...
Merry Christmas! Deactivated plan after losing phone. Now have new SIM in an old phone. Plan is reactivated. Despite following all instructions, will not accept new SIM#. Save button highlights to allow save, but clicking save just clears new SIM # ...
There is a $20 US roaming add-on with talk, text and 250mb data. The website doesn't say if the talk and text is unlimited or what the limits are if there any. Can anybody answer this?
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