Community

Resolved! How to access my messages internationally?

Hi, I am currently in Malaysia for vacation and am unable to get my verification code for Instagram sent to my WhatsApp account which is registered under Public mobile sim card. As my number is Canada use only and does not support roaming service int...

Resolved! Changed plan

I changed my plan about 4-5 days ago to the 5 gig plan at 4g and it still has my old plan. I chose to have my plan changed at next renewal. If I was to change my plan right away, would they charge me the amount I just paid plus an additional 40 bucks...

Resolved! US Roaming Talk is not working

 I paid for Add-ons: x1 US Roaming - Talk Text (10-day).Text works and Talk does not work.How do I contact Public to correct the talk issue?FYI, I ordered the same service for my wife and it works fine.I swapped sim cards between my phone and my wife...

Resolved! Where are the credits for a recent phone purchase

Resolved! Public Points

Hello! I was wondering if anyone can explain to the advantage of subscribing to Public Points vs loyalty program. Thank you, Rachid

Resolved! Step 1 of using dual sim with Public Mobile

I'm starting a business and would like to use dual sim on my iPhone SE (3rd Gen).  From all I can tell, I CAN do this on my phone, and I CAN get a second SIM card with PM (but not an eSIM). My question though, is how do I get a second SIM?  Do I just...

Resolved! Not getting my friend referral discount

I signed up a friend with my referral discount but am not receiving my referral discount.

Resolved! Current plan does not match the plan I paid for.

Hey.Back in September I changed my plan to the 20GB LTE promo plan on renewal.  Looking at my account payments and I was charged for this both in September and 2 days ago on renewal however on the main account page it's still showing that I'm on my o...

Resolved! Text from Public saying my phone will not work after June 2023? ? reply from support requested

I got a very unwelcome text today: "Public Mobile here. Starting June 2023, some of the older phones on our network will no longer be able to send or receive group, photo and video multimedia messaging (MMS) due to a service update. You are being con...

Resolved! SIM card has not arrived

I ordered my SIM card on September 8th and it still has not arrived (7 weeks later).

Resolved! Points

Hi, do the points you earn in a month accumulate each month until you use them?  Or do you have to use them all each month?

Resolved! Service

Keep getting message saying that I have no minutes left. But my service is unlimited. What is happening? Thx

Resolved! Re: Changing plans

I found I have a total of 11gb data of those "one-time" / "holiday" bonus in my account.Now, what if I switch my 4G speed plan to 3G speed plan - will the bonus data also downgrade from 4G to 3G?Thanks in advance!

Resolved! I have active unlimited call plan but cannot make a call because i have used all my available minute

I have an unlimited calling plan and its active. It was working fine on the same device for months but just today after recharge, i am getting - could not make the call because you have used all your minutes. Restarted my phone few times, tried the s...

Resolved! Account is still not activated

Hi,  my account was deactivated yesterday because the credit card on file was expired.  I realized it this morning and made the payment online immediately.  My account still have not been activated.  Can you please help me activate the account, full ...

Resolved! Missing my refer a friend discount

Hi I have referred 3  people now and still have not seen any discounts applied? it has been months.

Resolved! PM Sim Activation - Prepaid Visa Card

Hi there,I have recently moved here from Australia and am trying to activate my PM sim. I only have a Canadian Mastercard debit card so was unable to use this or my Australian cards to pay. I read on one of these posts that I could purchase a prepaid...

Resolved! Phone upgrade

I want to upgrade my iPhone 7s to and iPhone 11. Do I need a New SIM card?

Resolved! Contact

I need a contact phone #for public mobile

Resolved! Promotion

I signed up for a plan with 1GB with the additional 2GB promo in September 2022. I still have not receive the additional 2GB to my plan and for 2 months I have run out of data as a result.  The promo was for 12 months.

Resolved! Upgraded 12 GB Plan offer.

I just purchased a sim card and activated it this morning.  After doing so and logging our, I went back to the Public Mobile website in order to see if I could log into my account, and there was an offer for plans of $40 or more to get 12 GB for 12 m...

Resolved! My Public Mobile number is being used by someone and it is not me

I've been getting call backs and texts regarding my cellphone number. Apparently, someone is using my cellphone number to call and text people, and it's not me. Has anyone else had this issue?