Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have been unable to access my two accounts. The initial account I set up I had issues setting up the eSim and was unable to get past the activation page (where it is still stuck). The second account I set up by request of the customer service agent...
I am the admin responsible for payment of three different accounts and would like to remove all 2 step verification processes from accounts. It is next to impossible to retrieve account info when codes are needed from three different numbers quickly...
Hello, This is a recurring issue where my texts and calls fail to reach phone numbers in Nova Scotia. Please address this asap as my family relies on daily communication with me (in BC). Thank you, Andrea
I checked with my bank and my Visa debit card is still working and the is enough money. I'd like to speak with someone because since the payment didn't go through today, I can't use my phone.
I would like to speak or receive some kind of help regarding my useless and unreliable phone service, Public mobile seems to enjoy leaving me high and dry.
I just purchased the US add-on for talk / text but want to cancel that one and add talk/text/data instead. How can I do this?
I have an iphone 11 and my wife has an iphone 10, we are both using Public Mobile as our carrier. We are travelling to the United Kingdom for a holiday in August and would like to purchase an eSIM for use while we are there. Does Public Mobile supp...
I'm not sure what has happened but upon logging into my account it asked me to set up a new name, as well as the amount shown on the total has changed and that is not supposed to happen. As well as it asked me to come up with a new name for the commu...
Hi,My wife and I recently signed up for US Roaming packs for our trip to Alaska, and the coverage map showed it should work in and around Anchorage, but my wife and I never got any signal. Can we get a refund for this service we couldn't use?Thanks.
Since yesterday I cannot purchase a plan either through online or the app, keeps saying an unexpected error occurred. I have tried different browsers, cleared cookies etc nothing!!!I need a number and if this doesn’t get sorted I’ll just be using a d...
Hi, I suspect someone is using my phone number to make calls from a different device. They are being logged onto my account history but they are not coming from me. Now when i call someone it qill not conect or say that that person no longer is avail...
Hello, I m all set up and too the point why can’t I verify my identity? They send me text a verification code but, I don’t receive it.Thanks.
How to public mobile outside Canada like United Kingdom and Saudi Arabia
Am I able to access my usage history from Nov 2021? I tried on the website but it doesn't look like it goes back that far. I won't allow me to manually input the dates. Appreciate any help. Thanks!
Just curious, Though, with PM having 5G, Really hoping PM might eventually offer Tier 2-Like Services at some point I really think PM should replace Koodo as the Gold Standard Or, Telus being the place to Buy Phones Koodo being the Postpaid Tier 1 PM...
Why can i NO LONGER access my voice mail?I was able to before the change.Oh I got a bunch of "if you paid your bill"my bill IS PAID, alwaysmaybe admin can confirm the negative change is permanent?Thank you everyone! edited by computergeek541: inapp...
Hello,I am not able to send text messages and keep getting a "public mobile, error 2". I am also having troubles receiving messages. Some messages come through but not all. I restarted my phone but it is still happening.
Is it possible to activate an Apple Watch under Cellular with a Public Mobile e-SIM Subscription Plan?Of course it would have to be a 'New Activation' with a different phone number to set up the e-SIM, considering it still isn't available for my curr...
I'm on the $15 plan and my fiancee wants to switch over too. We tried tonight but it says it is only available in Quebec. Has it been completely removed? Edit : I've learned the plan hasn't disappeared, but public Mobile just won't accept my postal c...
I ordered by sim card over 11 days ago and still have not received it. My log in name is tgatong@hotmail.com. Please advise. contact number 416-xxx-xxxx Edit by Dunkman: removed personal information
Hello Support Team,I am travelling and not in the country and country I am I cannot use Public Mobile Roaming.Can I cancel my subscription for now, when I renew do I get my same old grandfathered plan or I would have to get a new plan.Thanks
Same as subject.I went to renew my plan and paid the full cost without any rewards being tacked on? Can I be credited or the rewards be added as double into the next pay cycle? Thanks,Christian
I use an iPhone 13. I have used PM for years. Today when I try to make a call, I will sit for about a half a minute or longer before it rings. Outgoing texts are also super slow. I can receive calls and texts quickly with no problem. Is something wro...
I have two questions pleaseHow can I stop the auto payment, I want to manage it myself.I have a promo code but I couldn't use it because am new here and didn't know how to. Please how can I apply it here and receive the $10 discount?
2 different phones, 2 different emails, 1 credit card. Can't apply payment to one account
Does anyone know how or why this might be happening
I would like to turn off autopay and pay manually at the end of the month with my debit/credit card. I don’t see any options to turn it offThanks,
just got a phone number with 100 mins, calling between two phone numbers to test out without answering, then 1 minute was counted toward this 100 mins, now 99 minutes left.
When activating my new SIM card, I couldn't find my region while selecting a number or any of the regions beside me. I live in Kanata, ON. Does Public Mobile not service regions around Ottawa?
I'm looking at getting a Samsung S20+ 5G phone and want to know if my 4G plan will work with it or if I need to either upgrade my plan or look for a lesser phone upgrade.
