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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Connecting a sim

Trying to set up a phone for my daughter. Is there not an option to add a voucher as payment at the end or only a credit card? I don't have a credit card and already bought the voucher. And Walmart no longer does hookups, only online I was told....

Resolved! Refurbished iPhone faulty

What is the process to return a faulty phone? After one day of use, the phone is frozen with a black screen but still on. I followed instructions to reset it but without success. I want a refund.

Resolved! No minutes

My account says I’m out of minutes but I’m unlimited

Resolved! I'm Blowing through my data all of a sudden!

Hello all! I'm blowing through my data all of a sudden! No change in my usage patterns, but i've gone from having amply every month, to ran out with three days left last month, now i'm not even a week in and getting a 75% usage warning. I've found ...

Resolved! US add ons

I have bought 2 US add ons and the are not working. So frustrating as I have no way of communication. Data, text and phone not working

Resolved! Wrong Plan

I changed to the wrong plan 2 days ago (2022.12.21) but it did not register to my account. So I changed to the correct plan today. BUT the payment history shows charges for both plans. Pls credit my account with the amount dated on 2022.12.21.Gyro...

My data is not working

I already added on even more, even though I still had lots. Still not working

Resolved! 4G not working

I upgraded from 3G to 4G on December 18. Ever since, my phone has been really slow when not on wifi. It says it is on Lite. I saw it go to 3G briefly. How can I resolve this?

Resolved! About $15 plan 100 Minutes Canada-Wide Talk

Hello, I am new customer of PM, today Dec 23rd, I just activated the SIM card.I saw the plan says 100 Minutes Canada-Wide Talk, not sure if incoming minutes are counted in this 100 minutes? Thanks.

Resolved! Lost account

I opened an account with a new email address, but I lost my email address and I can’t remember my password. I use my visa to pay public mobile, and the payment has been made. How do I access my account?

Resolved! Didn't receive my bonus data/minutes earlier in Dec 2022?

A bunch of my friends and people online mentioned that Public mobile was giving away free minutes and 2 GB bonus data. They received a text before 15th Dec. I did not receive any bonus. My acct was activated more than 2 months ago. Wondering if there...

Data use during sleeping hours

I was just checking my account to see how much data I have been using to see if it is worth switching plans only to discover that my data usage only seems to be while I am sleeping (in my own house where the phone would be connected to wi-fi). Is the...

Resolved! Timing of port in a number

After I join PM, i.e. activate my new sim, and get a new cell number, how soon shall I port in my existing number from another provider? Such as within a week, within a month, or any time even after a year? The two numbers would be in same city of co...

Resolved! Talk VS. minutes

I was thinking about switching to another plan but I seen that that plan says "Unlimited Canada-wide minutes" while my current plan says "Unlimited Canada-wide Talk", just wondering if there is a difference in these two or not.

phone number changed without my consent

My phone number changed without my consent. people calling get not in service. How do I my phone number changed back. How do I get an agent through chat?

Never received text for free 2gb holiday bonus

As the title suggests. Please help. I can use some extra GB. Thanks

being charged more on the card than the amount due for my plan.

Hi!When the amount due for my next bill shows $15.75 on my account page, why am I being charged $36.75 on the card via pre authorised payment.Thanks

Resolved! US Add ons

I'm traveling to USA , will be there 3 months can I buy enough add on to carry me through.Don't really want to go thru the hassles every 10 days I have 2 phones.ThanksPBarna

Resolved! Receive text verification code abroad

Hello, I am trying to log into my banking website while abroad but my bank requires a code for sign in verification and it only sends the code by text message. Is there any way to receive a text to my phone while in Brazil?

Resolved! PM 2GB free data

When entering YES2 the circular motion is replaced by a red background with.. exclamation point. message "unable to send". Any way to fix this problem? Dec. 31 is a week away

Resolved! SIM

How can I activate My new SIM ??Thanks

Resolved! Change account plan

If I downgrade my plan, will I still receive my rewards, referrals, Auto pay and Loyalty credit?

Resolved! Suspended service

How does one reach an admin person that can help reinstate my wife’s phone account? Our credit card won’t work (even though it’s been used for other transactions today with no issue) and now her account is suspended. She has no phone currently… Thank...

Resolved! Mobile Network not available

Despite going through all of the options of Restarting my android phone, Removing the SIM card and checking for damage/correct fitment prior to reinstalling, Turning on and off Airplane mode, Manually selecting the Network (which it can't fine) then ...

Resolved! Having trouble

Is anyone around to help me?????

Resolved! Year end Bonus

I have not received a text message or an email offering the year end bonus for free 2 GB data and free 500 international minutes. How do I gain access to this promotion?

Why does phone say not registered to connection

Resolved! Mobile network not available

I'm getting constant issue making/receiving phone calls. When I try to call I get "mobile network not available" and the call won't go out. People call me and go directly to voice mail (which later I cannot access because of the 1st issue ). Data se...

Resolved! Can’t pay or unsuspend

I got a text that my plan didn’t renew so I went online to try to fix it. It won’t take my auto payment and won’t take a different credit card. When I try it just gives me “oops something went wrong”.

Resolved! Last statement and refund

I transferred 2 lines to another company. It seems I cannot log into my account anymore. How do I get the last statement ? How do I get the refund ? I used credit card.