Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I transferred 2 lines to another company. It seems I cannot log into my account anymore. How do I get the last statement ? How do I get the refund ? I used credit card.
I just signed up yesterday and got he bonus 5GB for 12 month but the sign up bonus data jus went up today to 12GB. Do you think I can get the new data bonus instead of the 5GB?
I went for a 5 day trip to the USA, and signed up for a 10 day USA plan add on, including data text and calling. At no point during the trip was I able to connect to any data network. When I look at my account, it said there were no add ons active. I...
I took USA Data roaming plan. One day it worked in one city, and next day it is not working in another city in USA. The signal keep getting disconnected every 2-5 seconds, so I am not able to use the data for my Android phone apps. I badly need data ...
Hello,Upon choosing US Roaming for $20, I submitted my payment and the message was "Oops.. it didn't work..try again", so I kept clicking payment now and I got charged twice, now I have 2 US roaming plans and a $10 credit. My credit card was charged...
I keep getting non stop (every 5 minutes) soam calls from phone numbers with the same first 6 digits as my own number If I answer it hangs up after 3 seconds The calls repeat every 5 minutes from different last 4 digit numbers
I forgot my username
Hi, I'm a client for a few years now. Each year I receive the sms and I reply YES to obtain the gift. This year, I never received it. Anyone in this situation? We were supposed to receive the sms between 1 and 15 of December.
Hello everyone, I upgraded my plan to $40/15G on Dec 21 requesting plan change on next renewal date (renewal date Dec 22) and it did change plans however it shows $40/5G not 40/15G. I am aware when selecting plans there are 2 options 40/5G and 40/15G...
Trying to upgrade my plan but I can never log in for crying out loud it's been months and still hasn't been resolved I want someone to call me
Hello everyone. I received my Int'l LD Bonus (500 mins) and tried calling my friends' US cell number, but could not get through.I do the following... from my cell I dial: 011 - 1 - xxx (area code) - xxx-xxxx (number) Please advise. Thank you in adva...
I am not receiving any voicemail notifications anymore and there will be voicemail messages that I missing. Any idea anyone how to fix this? I have tried most of the solutions that has been offered here and other place on internet? Any help will be ...
Please tell me I DO NOT HAVE TO PREPAY for a month to cancel and port my number?
I'm going out of my mind trying to reset my password so I can reactivate my account I need help
So I am trying to reset the password for my wife's account.I keep getting the error, can't reset password, please try again later.I have cleared my cache, tried a different browser, tried incognito/private mode.Any other ideas?My wife says she never ...
HelloI have initiated a port-out my number out of Public Mobile to Lucky. My expectation was that I'd receive an email or SMS to authorize that. I did receive an email but it reads the opposite: PM thinks I'm porting into PM. There is nothing on Luck...
I have used all of my available data in my plan and Public Mobile offered me an additional 2GB and 500 free international distance minutes and added it to my account. Now that I have used up my data, I cannot access the additional 2GB. Anyone know ho...
Hello, I have redeemed my reward points into International calling minutes more than a week ago but still I am unable to use them as whenever I dialed my desired number it does not connect. Although I immediately received email that my minut...
Hi. I erased my text offer of 5G & more data. How do I take advantage of that offer now that I have changed my mind? May I get that offer again?J
Hi everyone. For some reason I have not been able to receive calls lately. I can text and receive texts fine, and make calls but cannot get any first time calls, though if they call 2 times in a row I can receive it.I have checked my do not disturb, ...
hello, I connected a 20gb plan on December 2nd, it was supposed to start working, but they didn’t turn it on for me, I used 10gb and the date doesn’t work anymore, how to make the information in the account become relevant to what it really is?
Hi I have the repeating problem with new sim card received 18 December 2022- could not receive calls , messaging goes fine both ways and placing the calls is working..My wife is also Public mobile customer and I swapped sim card on phones and now my ...
Hi,since dec 20, my sim has changed to SOS condition.would you help me how I can fix this? thanks
Now my phone doesn’t work. The sim is recognized. The network settings are good. I tried network reset on my iphone as well. any clues? My account is paid and active according to my public mobile profile.
I did not get the holiday giveaway text yet. I would love to access some bonuses!
Received a promo and replied YES, it said that it would update for my next billing, but the billing hasn’t changed for next month. What’s up? Do I get the promo or not?
Phone number not working
I ordered a phone and it has been paid for on November 28th and have not received it. This company has the worst customer support I have ever seen I cannot even submit a ticket.
when i sign in i cant because im locked out of the email i used to sign up with. and i want to change the email
I cannot go into my account, and want to know if my account has been closed since I just transferred my phone number to other provider. I also would like to know how to get my payment history.
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