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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! was working now not

inserted pm sim and everything was wortking, was not aware that authorization text will be sent on old sim, account of old sim in now closed. I currtently don't have cell service what should i do?

Account lockout

My email xxxxxxxx@gmail.comTry to lock in my selfs ever account but lockout please help reset

PM changed plan price, then took old price on autopay, then suspended my account

How do I send this to PM Customer Support? Even getting this far has been super frustrating. As the subject says: PM increased the price of my planThen took the OLD price on auto-payThen suspended my account and my service Big red exclamation mark a...

Resolved! Forgot to put in promotion code when activate Sim Card

Hi, I just realized i forgot to put in the 2GB promotion code when activating my SIM card today. Is there a way to add it in? Thanks!

Credit card expired

Hi there, my name is xxxx xxxx, my phone number is xxx-xxx-xxxx. And my credit card is expired, I would like update new credit card information. Please let me know how can I upload. regards,Mike Edit: Personal information redacted by will13am. Plea...

Resolved! referral credits did not come

I purchased a sim card on April 26 in a kiosk of Bridlewood mall, but both of us still did not get $10 credit or messages. The registration was done by the guy in the kiosk. And now he is gone and another girl there said they are non business of this...

Activation

I lost my phone, bought and installed a new SIM card, in another phone.I registered the SIM card but have been unable to activate my phone.

Activate a 20-digit SIM Card

I can't activate my sim card because it's 20-digits, and this provider only accepts 19 digit ones.

Payment Error

My payment won't go through on my credit card. I have already checked with my bank and there is nothing wrong with my credit card. How do I make my payment?

Resolved! canceling plan

i removed my credit card info yesterday and i just got the usual sms notification that the payment went through(?)

I cannot RESET password

U.S. Roaming doesn’t work well

I have been traveling visiting Chicago for the last 7 days now and I have to say that the US roaming is not reliable with Public Mobile. For about half of the time, my phone connects well to T-Mobile, stays connected and provides good service. Inexpl...

Can't get into my account.

I'm currently locked out of my public mobile account. I have the same password for public mobile as I do for my email address. I cant remember my email password. Therefore, I am unable to change my password and make a payment. Please help.

Locked out

I have been locked out my account. Can some one help.

Upgrade

Hi I'm new with this what I have done is update my account by mistake and want to cancel how do I proceed thanks Roger

Locked

Ive been locked out of my account again how do i fix it.

Resolved! Question about changing phone number after moving province

Hi, If I change my number from ON to AB, will the people calling my Ontario number be redirected to my new AB number? Is there anyway to ensure I can do this or is this just not possible? Thanks

Website Issue - Compatibility Tool Not Working

When I try to select a make in the compatibility tool, I get a blue bar and no option to enter or select anything. I've tried multiple times and it's not working. The chatbot is no help, and the Community Forum is all that appears whenever I try to a...

Change provider from bell to public mobile

I joined public mobile on April 17,but still getting bill from Bell, AlsoI like to keep my number. Do not how to inform public mobile to let Bell know that I have changed?Also I did not entered the code for extra 2G promotion, not sure if I can still...

Port in number to public mobile

How do you port in a number after activation from a different carrier

2 phone numbers not receiving my calls and texts but every other number works fine

Since Last friday my son has been trying to call me and text. I did not receive any of those messages on my phone. He is the one with the public mobile account. Every other number is working on his phone but my number and his fathers number cannot ...

What does Unlimited Canada-wide Talk mean?

I have the $25 for unlimited Canada-wide minutes + 500 MB data plan.If the plan says unlimited minutes, then why am I getting "you are low on minutes" or "you just have 10 minutes left" notification? Does unlimited minutes mean unlimited minutes for ...

Security question

I don’t remember the answer to my security question. Does anyone know what to do ?

Not receiving Incoming Calls on my new SIM

Hello, I recently bought a new public mobile SIM, I dont receive incoming calls, I dont know this is happeneing. It has never worked since i got the SIM Card. Please assist

Resolved! Phone number

I am new to Canada and I bought a pay as you go sim card. The activation works well. With my new number I can call out to friends and family. But when friends and family call me a different lady answers. I think my number is crossed with another numb...

Change my email

I am changing my email address and unable to via editing my profile info

Payment made, phone not working, now it says I owe even more money???

So there was a while (up until today) that I couldnt afford my phone bill. Today I put some of the few dollars I have for the rest of the month onto the plan. It confirmed I made the payment, but I have no service, and now it says I owe even more mon...

Resolved! Cancel add on

Hi guys, Please help me out. I was running out of data and rushed to add more though my account. But I think I got the wrong option. I am in Canada. Instead I got US roaming, I would like to cancel and get the right one. It is that possible?

Charged twice while renewing

Hi Guys,hopefully you can help me.I was trying to renew my public account and I was charged twice. How do I get a refund?Also, what if I don’t want public mobile anymore?I just renewed my plan, I didn’t use much. Its been like 4 hours. How do I get a...

password

How do you retrieve your security pass word . The question they are asking the answer I have will not work .

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