Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've been locked out of two accounts for days now. I cannot contact a customer support agent because I simply can't log in. However, this system insists that you log into contact an agent. It's catch 22. What am I supposed to do? I've spent hours on ...
Hello,My SIM card(s) for my phone (and my husband's) have not arrived. I tried making a trouble ticket with support, but without an order number (and unable to type N/A in the field) I can't proceed further. The chatbot sends me links to send a priva...
I have the $15 plan.
On phone calls, people can't always hear me talking; it comes and goes. Can anyone help?
I'm porting a landline number and I know it can take up to 3 business days. Is there a way to monitor the progress of the port? I just need to understand whether it's in progress, has a problem, or is being reported as complete.I received an email th...
I recently purchased an unlocked iPhone 14 pro. I tried to transfer my eSIM, but I kept getting errors
In month of September i was charged twice which i see it on my credit card. I created a ticket but the agent could not do anything about it. Any leads?.
Hi, is there a way to change subscription cycle start on 1st of the month?
Does PM support VoLTE, VoWiFi ?
I'm in the situation where I've been locked out of my account (this is an account for another phone) - it won't let me reset the password. I've tried opening a support ticket, but they refuse to do anything without having my account # - which I can'...
Hi!My calls are going straight to voicemail. Can make outgoing calls, everything else working fine. I've had people leave me voicemails and when I go to check it says my inbox is empty.Any ideas?
changed my plan yesterday and now i cannot call out. says 7b1 my phone is not activated on the network. on the end of my previous subscription it renewed under my new subscription and l lost my phone out function. can still recieve incomming calls
Does Public Mobile support this iPhone 15 Emergency Satellite SOS feature?On the Apple website, it is offered for free for 2 years. After 2 years, I have to reach out to my carrier to see how much they charge to continue to use the Satellite SOS fea...
How do you receive community points. I know that you can save up to 20$ a month but i’m wondering how many responses/participation it takes to even save a dollar. Thank you!
If all my data is used up, can I still receive SMS?
I changed my plan to can/us plan talk, text , picture messaging and it is NOT working unless I have wifi. Completely frustrated. Been travelling for 3 days without any phone.
Hi, Wundle is a distributor for Bell and I have been unable to port my number. every time I punch in my phone number, it says it is not a valid Canadian phone number. But is is. Any experience with this?
I have created a Public Mobile account to port an existing number from another carrier, but the porting could not happen for whatever reason. I decided to stay with the original carrier, I called this number 1-844-xxx-xxxx to cancel the porting. Unf...
Just got this weird email. I'm not even on the new point system, I'm still on legacy. If they switched it without my consent I'll be pi$$ed.
I have been a Public Mobile user for 3 years. I got "SOS only" suddenly and I cannot even pay my credit! I have tried the suggestions by suggestions found in this forum (remove SIM for a minute, etc) and nothing has worked.Please give me some advice...
Bought roaming fees yesterday before I tried to enter the US and I was refused entry. So I won't be using them, can I get a refund?
I am currently in Texas and trying to make a call. I purchased a 15 day call and text package but calls do not go through. I am able to text.
I forgot to use my referral code, how can I put it now? Transfer is almost complete
I am using a Galaxy A06 phone and have no issues at home (1 hour east of Toronto) but am traveling and now in Marathon ON my phone gets "not registered on Network" error when trying to call and also can not send/receive texts. When I check connection...
I'm using the $15/month plan for my kids, and I thought that the plan total was 250 MB but then I saw this which made me think you can get data beyond 250 MB (without extra charge), but at 512k speed, can someone advise what this section means?
When asked to pick the previous carrier name for transferring # over to Public Mobile, it didn't have my exiting carrier (Simply Connect) but the old one Sears, so i picked Sears, would it effected for transferring the # over to Public Mobile?
Hey yall,I was wondering if we could see our usage of call/SMS, altogether Like - 100 mins used, 50 SMS sent - something like this?Or is there some other way to know all of it? Thanks : )
I just switched to 90 day’s subscription, my question is that what will happen after 90 days? My plan Will automatically switch to the previous existing plan or it will simply stop if i don’t get a new subscription
Every time I try to get a ticket it says oops and can’t get no answers or a ticket what can I do
