Problems activating eSIM

[BaoV]

I received a message saying that I entered an incorrect ESN?MEID while activating my eSIM . How can I reinitialize the eSIM installation/number transfer process again?

I'm transfering from Cityfone.

Thank you

[Handy1]

@BaoV  I’ll send you porting team number private message and give them old provider account number and if more the IMEI it’s not needed . They can re trigger the port request for you 

[hTideGnow]

HI @BaoV 

the ENS/MEID is about you didn't give the account number for porting.  Please provide them the account number instead

 I will send you the number to PM Porting support team  Please check your community inbox