i recently changed my card i need to get my payement option changed but i cant acces my account

[Simon_chiasson]

is there a way you could help me with my trouble get my payement option changed or giving me help login in

[Amrita-B]

Hello Simon, 

Currently, the Public Mobile app and websites are flooded with traffic due to the amazing deals on-going. That could be a reason for the issues you are experiencing. I recommend you keep trying and if that doesn't work, reach out to customer service via the web chat or email. They are usually highly responsive, but again, keep in mind the high volume of traffic they are currently experiencing. It may affect their response time as well.

Hope this helps!

[Simon_chiasson]

When im trying to log into my account associated with my phone number it says that i have to link a new sim card but im already making a payement from thsi email. Its as if my account got deleted but the payements and action are still going on

[Handy1]

@Simon_chiasson  You can use this direct link to support to help with that 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@Simon_chiasson 

What is the error message you got when trying to accessing your account?

[Andy85]

Hi @Simon_chiasson, what is the error message you get when you try to login?

[HALIMACS]

@Simon_chiasson 

What issue are you having logging in? Try the app, if the app doesn't work try the website login. Have you ever set up an Ever safe account? Once you're into your self-serve account, go to the payments Tab and update the card there.

[Teo0321]

Hi there @Simon_chiasson!

I'd be happy to help. To assist you with changing your payment option or logging in, please reach out to Public Mobile's customer support. You can submit a ticket to a customer support agent using this link. They'll be able to guide you through the process and address your concerns.

Note that they are currently overwhelmed by all of the Black Friday tickets, so it may take up to 24 hours to get a response. Be patient.

Also, take a read at this. It might help you: https://productioncommunity.publicmobile.ca/t5/Get-Support/Troubleshooting-Login-Issues-OTP-2FA-Ever...

Best of luck!