please help me for Port in problem

[Ethan888]

I tried to activate the new SIM card last Saturday morning and port in the old number from the virgin for my son, so far it still doesn't work. I tested it in two phones, both said no sim. It seems the sim card is damaged. so i bought second sim card. please help to fix the problem. please help me asap. it has been 4 days no service for my son.

[hairbag1]

@Ethan888 

due to the recent Black Friday deals, the Customer Support folks have said they're swamped busy. If you sent them a message on Sunday and haven't heard back, please send 'em another. Watch the little envelop icon on top right side of page will be highlighted when they respond...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Ethan888]

The first sim was not fully activated, phone showed SOS, couldn't receive SMS, so couldn't login his account.

[hairbag1]

@Ethan888 

did you activate a new account on the 1st sim ? If so, now you gotta change the sim if you got a different PM sim...