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11-29-2023 05:51 PM - last edited on 11-29-2023 06:08 PM by computergeek541
My current subscription plan ends on December 12, 2023. What should I do afterwards? Thanks for answering
Champa
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11-29-2023 06:04 PM
@champa1 wrote:My current subscription plan ends on December 12, 2023. What should I do afterwards? Thanks for answering
Champa
That all depends on what you want to do. Do you want your plan to continue? IF so make sure autopay is enabled or that you have the available funds sitting in your account. IF you don't want your service to continue, then make sure autopay is not enabled, remove any credit card information you have. Or simply port your number out BEFORE your plan expires and that will also close your account.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
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11-29-2023 06:03 PM - edited 11-29-2023 06:06 PM
Hi @champa1,
If you are happy with your current plan and wish to continue it, you can simply move forward with funding your account. If you what to switch your plan, you can select a new plan and choose the option "Change at renewal".
Regarding payment for the cellphone service, the simplest way to fund your account is to setup an automated payment method, (IE: Credit card, debit card, etc). You can add your information directly onto your account by clicking on Payments --> Manage Payment Method.
Just ensure that your subscription toggle bar is switched on for the service to remain activated.
If you prefer paying a more manual method, you can always buy vouchers at a local retailer and them to your account. You can add the voucher details to your account by clicking Payments --> Redeem Payment Voucher
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11-29-2023 06:02 PM
If you are on autopay subscription will be auto-renewed.
If you are NOT on autopay your subscription will be suspended (no service) until you pay your bill. After 90 days of no-pay your account will be Deleted!
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11-29-2023 05:54 PM - edited 11-29-2023 05:55 PM
your regular plan will renew as long as you have a valid credit card or debit card registered on you account and set to SUBSCRIBED (Autopay)
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11-29-2023 05:53 PM
HI @champa1
if you have enabled Autopay then you don't have to do anything. Yes, Autopay is setup by default when you activate
you can login My Account and check. Go to Payment, Manage Subscription and if Subscribed is on, then yes, Autopay is enable and PM will take money from the credit card to renew