Hello,
I'm a new subscriber who cannot complete my activation. I'm stuck in a "subscription not activated" loop and need help. I cannot submit a ticket through the app, therefore I cannot get any help from Public Mobile so I'm trying here.
It starts like this: There's a "Get Support" button at the bottom of the app. Clicking on that takes me to a chatbot with "Contact Us" as an option. No matter what I try after that, eventually it asks me to submit a ticket by logging in to My Account, and there's a button to "Sign In". When I click on the "Sign In" button, it appears to launch a browser to verify my credentials (not sure why the app cannot do this, but I digress), takes me to the typical EverSafe site where I enter my credentials, and then the browser redirects to a dead end webpage. If I return to the Public Mobile App, it's stuck on the same chatbot page with "Sign In" button at the bottom. I cannot get past this point.
I've tried this on 2 devices about 6 - 8 times now, always the same. The webpage I'm stuck on is just a blank page, no buttons or options, I'm just stuck there. The URL is something like: widget.telus.tiia.ai/auth.html ... etc
Additional details: Tried this on a Samsung Galaxy S9 and Google Pixel 8. Using Chrome mobile browser on both.
