How to ask questions to agent?

[YiHann]

I want to apply my referral code and get $10 off for the bill. Thanks. 

[Priority]

This is Applied at the Payment Screen during Activation, did you type it in and apply it there?

Or are you under the impression it was not applied because you didn't get the $10 Credit yet?

[Hollister]

@YiHann 

If you activated already contact an agent.

• you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

• Monday to Sunday: 9 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.