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Can’t update Visa card info and account suspended

Great Neighbour / Super Voisin

I’ve been trying to update my Visa card information because I got a new Visa card for payment.

Every time I enter my information and complete the form it says “not able to complete at this time. Try again later”. What am I doing wrong? This is very time sensitive as I am on emergency call for work (healthcare) and they have no other way to get a hold of me. 



some retail stores sell PM vouchers but they aren't activated until several hours after the sale. If you get to Shell Gas or London Drugs..those vouchers can be added to your account without a wait. There's also and for instant on-line payment...but they both have a small user fee.


another on-line payment provider is Apparently the least expensive of the lot.


A voucher is another form of payment.

You can purchase a voucher from these locations but call first to make sure they sell them: 7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples.

Then dial 611 or 1-855-4PUBLIC and enter the voucher number and pin.

Great Neighbour / Super Voisin

What is a payment voucher?

Great Neighbour / Super Voisin

I’ve tried all those things, and nothing works

Mayor / Maire

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Mayor / Maire

@Timothy5   You can but payment vouchers and load them*611 to resume service right away and worrry about updating credit card later  If you tried to many times you will need to wait one full hour and try again maybe and try incognito private mode or from another device or even try the app . 

Update credit card info


In your my account go payment tab >manage subscription >manage payment method or use this link

if you still having issues you can use this direct link to support to help you update the credit card info 

you can send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️


Mayor / Maire

@Timothy5  Someone may have another suggestion but while you're waiting send a private message to customer service using this link 

An agent will reply at the envelope icon top right or, if no envelope, at the drop down from your avatar at Messages

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