Promo deal

[latisham]

I signed up for auto payment with the $35 for 20gb for 15 months deal. 

It was all set right and then my payment renewed as it should but it didn't apply the promo so I was short $11 for plan. 

I logged in and paid this amount but the promo for the deal isn't there. 

I only wanted to spend $35/45 for this deal otherwise I stay at the $15 a month deal as I am low income and $20-30 makes a difference in if I can eat. 

So I'm hoping somehow I can have this deal corrected or a refund for the plan I switched to and scale back to $15. 

Please and thank you someone. 

Also the website is dead slow to load and 50 times in a row my sign in went to this page expired pages. 

[Aiden]

Looks like it works for renewal and existing customer

https://forums.redflagdeals.com/public-mobile-20gb-plan-35-15-months-new-existing-customers-only-plu...

[Yummy]

What your transaction history says, how much you are supposed to pay?

That $55-$20 promo was tricky. Some say you had to change plan Now (old customer); promo says it is for only new customers. Try to search through Community to find out what kind of experience other customers had/have.

As for PM web page, try incognito mode, use computer, refresh, refresh, refresh...

[Outdoorsman · Accepted solution]

@latisham 

Hi 

you may need the help of a service rep to fix that for you 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user