Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Payment for the phone was due on April 27 , 2022, since the account didn't have valid credit card, my account expired. Now I added new credit card and topped it up with 33 dollars and i had 3 dollar credit. My plan is 35 dollars. My phone is still no...
Public mobile is billing me six times in one month. It should be only two in a month. However, I got charged $167.24 just in APRIL...! It's insanely nonsense Compared to My plan is $35 monthly. I tried to figure out where all of this money goes in. I...
I have activated my SIM card, and can log into my account but my phone does not work, I am now disconnected from my previous provider and have no PUBLIC mobile either ..HELP
I cannot view my current plan, view new plans, or change my plan. Please help. I would like to change my plan. Thanks.
I am currently trying to change my plan. When I go to the page to change it, where all the new plans options should be, there is nothing. At first I thought it could because I didnt make a payment into my account, so I did that for what the new plan ...
Transfered my Iphone SE 1 hour ago. It says no SIM - but my iPhone is already unlocked. What do I do?
I have a public mobile account. I am getting a new (used) phone and wonder if I need to register it... can I just swap the sim card into the new phone? If not, what do I do to keep the same number etc?
Hi, I ordered a new sim to my home address on April 13th. I know there are some delays due to covid but how long does it usually take?
I am new to public mobile I got an email about receiving 5 points as a welcome offer but it’s not credited to my ac when I login it doesn’t shows any points credited. Can someone help ?
" Unfortunately, Voucher #1021xxxxx could not be added. Please verify the Voucher and try again. " why can I not add a voucher in my account ? what's wrong ? how to slove it?
So i received a text from my old Sim card company requesting number transfer so i texted back Yes. few moments later my sim card in the phone was no longer activated. Is this the normal process for the number transfer? do i just have to wait now, wit...
Hi, I'm trying to reconnect my old Public Mobile SIM. My account is no longer accessible. What do I do?
Started today
Can’t send or receive text messages
You must make a payment by Jul 26, 2022 to keep your phone number and any remaining addJ'ai change ma carte.J'ai effectue le peiment. La service, qu'elle etait suspendu ne revien pas!!
Hi, My phone is activated and is working. I have created a Community account, but I am going around in circles trying to create a self serve account. It doesn't send me the verification code by text and it doesn't offer another way to get the code. ...
HiMy plan will be activated on May 2.But I need to activate it now.Please activate it for me.Thank you
Hi, May I ask for a help? It’s my first time to make a payment online. There’s something I can’t understand.Here’s:there is an available money in my account definitely. When I make a payment for my next month fee, it ask me fill a voucher number. But...
Hi my plan rn is the 15 dollars and has a 2gb promotion, am I gonna lose my 2gb promotion if I upgraded to 40 dollar plan? How can i get 40 dollar plan with 2gb extra?
Can someone please help. I've tried all the tricks I've read of the community pages and none have worked. Today was my renewal for my phone. For the past few months, my autopay hasn't been working. I've had to manually go in and add the funds to the ...
I’m trying to renew my number and it’s asking for a number verification?? My number is not working how could I get that verification.
I have 2 accounts with PM, one for my wife's phone & one for mine. They are both basic plans at $25 per month plus tax = $28.25 per month. I jsut checked my cc & I have been charged $28.25 on Apr. 15 & then TWO charges of $28.25 on April 16. How d...
I’m trying to get into self serve to renew my plan but everything I type in my email address. It says it’s invalid. So I can’t reset my password
I received and loaded 2 different sim cards for Public mobile yesterday. I was advised that your sim cards will fit the S5, S6 and S8 Samsung phones. I attempted to fit the sim card into the S5 phone and it would not fit. What do I do? I put the card...
I'm experiencing a text outage and found it reported as a known outage on Telus's page. https://www.telus.com/en/mb/outages
I've been working PM for about 4 years and generally didn't have any complaints. In the past month I've been told by several people that they called me and it went straight to voicemail and I never received any notification. This has happened in all ...
I just noticed that the usage log is showing entries with timestamps an hour off from reality. Is it in the wrong timezone, forgot about daylight savings?
I received to phone calls yesterday around 1pm and the phone did not ring. I did not received the voice message until 9:30 pm. Why?
I have automatic credit card top up on for the past two years and have never had an issue. My plan was to renew on April 1. All of a sudden my plan was cut off and the automatic renewal didn't work. I need my phone for work so I went onto my account ...
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