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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! phone

I don't need phone service from public mobile.how to tell them.How to talk to them regarding this.

Is this new?

I just went to use the store locator to help answer a question and I get the pop up from pm asking for location permissions. I chose "block" as I usually do when asked this question however now I cannot access this feature. Why does pm need my locati...

Resolved! Cannot sign into Self Serve Account

Hello, We are unable to access our Self Service account. I have tried to just change the password and I am told I am locked out of the account. Any help you can provide would be greatly appreciated. Thanks for your help. Regards,Keegan

Resolved! Can't login

I no longer have access to email used to create account so I'm locked out help

Resolved! New account creation failure.

I made a purchase of Public SIM last month on a $25/month plan. I haven't created my account on Public website yet but while I am trying to create one, it shows that my mobile number is not valid or has been already registered.Also, on reviewing my c...

Resolved! I purchased "US Roaming - 250 MB Data (10-day)" but didn't want to activate it until November.

Hello,I purchased the "US Roaming - 250 MB Data (10-day)" and wanted to activate it on November 3rd. It seems to have activated NOW and there doesn't seem to be a way to cancel this. The process was not very intuitive. Anyone know how to fix this?...

thank to public Mobile community

Resolved! Locked out - please help

After two attempts to log in to my self-serve account, I attempted to reset but was locked out and told to contact moderator to reset. Can you please help. Thanks

Resolved! Europe roaming

Will be going to Republic of Ireland and Norway next year. Currently for Ireland you need to enter contact phone number for prior to landing. Can I get a prepaid roaming plan with an Irish number before landing or do I just use my Canada number for...

Check Porting status

Hi, how can I find the status of my porting request? Is there anyway to cancel it? Eventually I still want to port the number but have to keep it with the current carrier for a few more weeks. Thanks. John

Re: Reset password

Please I need for payment on line my number xxxxxxxxxxxxxxxxxxx edited by comptuergeek541: phone number removed

How to get my Data Usage each month to zero?

How can my data usage go to zero every month?I have 1Gb of data and I don't see it go to zero every month when my plan goes to renew.can anyone tell me why?

Resolved! Trying to change or upgrade my plan

I would love to know if I can pay the difference between my current plan and the one I would like to change or more or less upgrade to. I see absolutely no sense in paying 15 dollars for ONE gig of data when I could pay the same amount to make up the...

Resolved! New plan - Text and Data only

At the moment I have a Unlimited International Text only plan. I would like to upgrade to have Unlimited International Text and Data monthly. What plan is available to me? I am Deaf and I do not need talk on the plan, only text and data. How can ...

Resolved! Loyalty rewards

On the reward page it shows $1 loyalty rewards but the discount hasn't been applied on the payments for few months. Still paying same amount as before the loyalty reward. How to fix the problem here?

Log in dans mon compte

Data plan is 4.5 GB (4Gb + 500Mb for autopay) but shutting off after 2.5GB

How do we use data that we are paying for?

Number Not Recognized

Hi!I've been trying to activate my card and porter my number from TELUS, but when I enter my cell phone number, it won't recognize my number as Canadian, so I can't continue with the process at all. I was given this number by TELUS in BC a few years ...

Can't pay with my US card as of recently.

Public Mobile stopped accepting my US credit card for this billing cycle. I tried re-entering all my details and it declined to charge my card. My card is not showing any attempt to reject a fradulent charge or anything - and it has handled my Public...

Resolved! Add on not activated! Please help!

I purchased a 200 mb data add on for five dollars and it is not activated, my account just says I have five dollars available, help please I need this data add on!

Resolved! How to transfer your existing phone number from Koodo Prepaid

Hi, I bought a new Public Mobile SIM and I want to transfer my existing Koodo Prepaid number to Public Mobile. I activated the Public Mobile SIM and I'm blocked now, as I'm unaware of the further steps. Not sure how to get in touch with the PM Modera...

Unable to receive and send text

Good day. I had issues with my phone and in haste I switched out sim cards and accidentally put the shaw sim card in my phone. I replaced the sim with the public mobile card. It worked for an hour. Now i cant send receive texts. Thank you

Over charged

Did anyone else get charged 3 times within 5 days of activating a new sim card?

Resolved! Walmart refused to sell SIM card unless it is activated in the store?

As the title says: Walmart refused to sell me a Public Mobile Sim card unless it was activated in the store. Is this a legit thing? I said I just want to buy the Sim Card and do this online.I left and drove down the road to another location and boug...

incoming text ok outgoing text no working

Resolved! incoming text ok outgoing text no working

i have some issues with outgoing texts no working but incoming are ok.i do not know what is going on .i tried many things and no luck. i am in public mobile for 6 month and never have a problem. iam using a motorola moto e and i tried on another ...

Resolved! Porting from Koodo to PM

My son's renewal date with Koodo (prepaid) is Oct. 21st.How can I port his number to PM before that?I already have a PM SIM.Also, I'd like the referral to go through.