Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just added an extra GB as I have used all data with my plan for this month. I added money to my account then went back to the add ons and confirmed the extra GB which is showing on my account now. I tried resetting my phone, network settings and rest...
Is there a guide or instructions for how to start and complete this process?
I switched my phone plan from Freedom Mobile to Public Mobile a few weeks ago. Since then, I've had people telling me they are trying to reach me via text/phone call and I haven't received any of them. I've made sure my phone isn't on do not disturb ...
Hi all! I recently travelled to the US. I purchased a 10-day unlimited text add-on the day we left. I received a notice that it would be expiring today, and we'll be here for another 20+ days, so I've logged in to buy the same add-on... and it isn't ...
I was surprised i didn't get replies yesterday, got 3 text messages at once from 3 different people. I am curious when they were sent (not replying yet as people may still be sleeping/getting ready for work) and is this going to keep happening?
Im i was charge 4 time my payement. I just wont my money back on my card please it's 150$ Thanks
I returned to my country and suspended my service 2 months ago. Now I'm going back to Canada and want to reactivate my service but I cannot do it. I cannot submit the amount due. I'll be in Canada on Wednesday morning. Can you guys help me about this...
Congratulations fellow members!Quite the soap opera this month and I missed it all while on vacation. Great work everyone! I see I managed earn a reward for June but its not in my account? I see @LurganIeUk suffered the same fate. Can you tell anothe...
I forgot to update my payment information and I had no service today so I got a card from the store and put in on my acct but I don’t have access to self serve to get my plan hooked up even with the money on my acct I still have no service ?
I’m heading to the UK soon for a couple weeks is there an add on for international use for calling back to CanadaThanks
Can monthly bills be mailed to your mail box?
Hello. New customer. Activated SIM. Ported number from Telus pre-paid plan. Confirmed number left Telus and account closed. No public mobile service and it has been more than 7 hours since porting number and 1 day after initial activation. I tried tu...
Hi I am trying to use my discount code when checking out when purchasing sim card, but it is not working, could you please help me trying to find why?
Hello Community, I just enrolled with Public Mobile and have selected the $40 plan, with autopay, so will receive $2 off with each payment. My question relates to the financial accounting summary within my account, and how to read the Balance column....
I am planning to go with PM end of July and was planning to port over my Rogers Home Phone #. (Presume that would end my Rogers Home Phone service once the # is ported elsewhere.) When I was speaking to a Rogers agent asking about porting my Rogers...
Hi, I entered my password incorrectly too many times and self service locked me out - says to wait a while before trying again. Ok it's been about 36hours and now I'm trying a password reset. I supply the user name and confirm the user name the mes...
How do I reset password
I've been with Public Mobile for over 2 years and never had an issue until this week.A few people I know have sent me screen shots of messages that were not able to be delivered to my phone this week.I noticed there are many others in the Community w...
Hi, was wondering about the plan that i just changed too.. It's the 35$ plan. Wondering if it has unlimited text and call display also voicemail??
I just subscribed to Public Mobile a couple of days ago because the plan suited my need with the unlimited incoming Canada Wide minutes. When you look at the plan details (and confirmed using the live chat feature), there should be no data on this p...
I referred a friend in June 2021 & I still am not seeing my rewards showing this. How long does it take before seeing this on my account?
I need to add my phone min
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