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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12398 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23463 Views
  • 183 replies
  • 25 Bravos

Resolved! New Self Serve Account

I just signed up for a new self serve account and at the last step entering all my information it resulted in a generic error. Now when I try to register again the Public mobile SIM card I purchased is invalid. Please advise how to resolve this issue...

eugie828 by • Good Citizen / Bon Citoyen
  • 584 Views
  • 3 replies
  • 1 Bravos

Resolved! Suspended

My account suspended but on autopay and got text payment went through.please help. Can’t accept or send calls

dkai12 by • Great Citizen / Super Citoyen
  • 2188 Views
  • 50 replies
  • 2 Bravos

Resolved! 1gb bonus

How do I know if I have received my 1gb bonus for just signing up with the email I used?thanks

svendiet by • Good Citizen / Bon Citoyen
  • 536 Views
  • 3 replies
  • 0 Bravos

One Plus Phones

I am looking at buying the OnePlus Pro 7 or the 7 tDoes anyone know how well they work on Public Mobile. Thanks!

Bosbest by • Good Citizen / Bon Citoyen
  • 930 Views
  • 10 replies
  • 0 Bravos

Resolved! Refer a Friend credit

I know that I receive $1.00 reward credit for each friend I refer if they remain with P.M., but in my monthly auto texts for my payment, it show a RAF $20 bonus has been added to my account.  Why $20.00?

LSMRTN by • Good Citizen / Bon Citoyen
  • 1056 Views
  • 12 replies
  • 0 Bravos

Resolved! Is public mobile part of chatr?

I'm new to public mobile and I was previously with chatr but when I went to renew my phone plan I was told by the associate that this was chatr's new name .. something along those lines.. I was not given an option to change.to public mobile. I'm also...

Resolved! What do I do when Public Mobile double charges me?

I use my credit card and opened ONE phone number. But for some reason, my credit card balance keeps showing double charge (starting from February 2020 continues every month). It is clear that the amount I'm AutoPaying is over what my plan offers. I h...

kk_kate by • Great Neighbour / Super Voisin
  • 2404 Views
  • 9 replies
  • 0 Bravos

Resolved! Reward missing

I’ve used a referral code when I activate my sim,how come not rewards showing in account yet? My account is active from June 23

Jaimin by • Great Neighbour / Super Voisin
  • 1024 Views
  • 10 replies
  • 0 Bravos

Resolved! Mistakenly chose an add on instead of a plan

Hi I mistakenly bought an add on of 30 dollars and I originally thought I was changing plans from a 40$ plan to a 30 dollar plan.   I now have no phone or text.  I just made this accidental change about 20 min ago.  Please help.  

Joshtav by • Great Neighbour / Super Voisin
  • 1011 Views
  • 9 replies
  • 0 Bravos

Resolved! Apple Watch

does public mobile support apple watch features for the iPhone X

ontarionow by • Great Neighbour / Super Voisin
  • 889 Views
  • 3 replies
  • 0 Bravos

Making calls

I can not make calls... I can text and recieve calls but not place them

Resolved! Panasonic Link2Cell or any other Link2Cell

Has any one tried a product like this with their Public Mobile cell phone?. A home phone handset(s) that allows to/from calls while connected to your cell phone by blue tooth. 

NO SIM card error

My account is activated. I insert the SIM card, but the iPhone continues to indicate "No SIM card", as if I had inserted nothing. I tried the SIM card on other phones: same error. I tried other SIM cards in my phone, they work. The problem is clearly...

AGOULET by • Great Neighbour / Super Voisin
  • 840 Views
  • 13 replies
  • 0 Bravos

Resolved! Regarding my incoming

Hi ThereI got my number about a month, still nobody can call me. What should I do?  

rebekamulk by • Great Neighbour / Super Voisin
  • 722 Views
  • 5 replies
  • 1 Bravos

Resolved! Cancelling service without SIM card

Hi - my 94 year old father switched his service from Cityphone to Public in January. He got a bit frustrated with some things he didn't understand with Public's service, and called Cityphone to get switched back to them. I don't think he asked them t...

skeanie by • Great Neighbour / Super Voisin
  • 1133 Views
  • 6 replies
  • 0 Bravos

Resolved! paying for more then 1 month

Hello is it available  to pay for more then one month rither then one month then go back to store get another voucher thanks

RODNEY2008 by • Great Citizen / Super Citoyen
  • 870 Views
  • 7 replies
  • 0 Bravos

Resolved! 25 a month plan

Hello when I pay 25 a month plus tax does that inc in coming /out going calls free LD or local thanks and any data or just text and talk? thanks if I get a long dis  number or local will i be charged extra for air time ? what areas does this cover ju...

RODNEY2008 by • Great Citizen / Super Citoyen
  • 844 Views
  • 5 replies
  • 0 Bravos

Resolved! Voicemail

When I dial my phone number from another phone to check my voicemail how do I not get it to go to message and go to voicemail instead?

carlaspapa by • Town Hero / Héro de la Ville
  • 860 Views
  • 6 replies
  • 2 Bravos

Resolved! 3G verses 4G

Hi All:)I had a friend sign up yesterday, bought the SIM at Koodo mobile, and you guessed it, the guy attempted to get my friend to stay with Koodo..Can't blame them.  Anyways, his main argument was that PM only runs 3G and not 4G and he claims that ...

Jennalynn by • Good Citizen / Bon Citoyen
  • 2207 Views
  • 44 replies
  • 0 Bravos

Resolved! Payment

I recharged my sim a week before and still my account is suspended. What should I do to reactivate it? 

Junixjomon by • Great Neighbour / Super Voisin
  • 662 Views
  • 6 replies
  • 0 Bravos
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