Community

Resolved! Switched to a new carrier but cannot login to cancel auto-payment?

Hi, I recently switched from Public Mobile to another carrier.   After the switch, for some reason, I'm not able to log into my account anymore.  I tried multiple times and it doesn't work.  I've tried to reset my password using my email and phone nu...

Resolved! I went over Data - I have 1.4 gb promotions usage left?

I don't know what happened - but it seems that my phone was streaming with Data and I used 1 GB.. right away in my pocket (watching videos on Telegram...)  I usually use a measly 500-600 mb per month - but looking at my page I have used all my 1024 m...

Resolved! Got porting out message and replied "Yes" but never got confirmation of port out.

After typing "Yes" to port out message, am I supposed to receive a port out confirmation message?I did not get one, and it's been a while.

Resolved! Sim puk

Puk for my sim card needed

Resolved! Porting out from Public Mobile to Freedom.

Hello, I have been trying to port out from Public Mobile to Freedom for just over 24 hours. The first attempt I received the SMS and replied yes.The second and third attempts I never received the SMS.I am wondering if you can put me in touch with the...

Resolved! How do I get to talk to a real CSR about getting ripped off by Public Mobile ?

I want to give Public one last chance to make things right before I contact the the BBB and the like. 

Resolved! We switched over to Fido yesterday after not getting my rewards. Now I can't login to cancel Public

when I go to public mobile my password will not work, when I request a new code by email , nothing comes, it is so frustingating.Also two years ago, I referred my girlfriend to public, and I did everything right to get the refer a friend bonus but it...

Resolved! Cannot transfer phone number from Rogers

I did all the phone number transfer as per instructions. Everything went well but the number was not transfer. I phone Rogers. They said the transfer request was not properly placed by Public Mobile but they preapproved the transfer. Now the Public M...

Resolved! 20G for $35 monthly Plan for New Activation

Good Afternoon, I just received my sim cards today but the Black Friday promotion (20G for $35 monthly) is expired. The customer agent from online chat told me that they will honor the promotion as long as the purchased was made within promotion peri...

Resolved! I need access to my old sim card

I shared a message last time about my sim card not working with public mobile because of my transfer. Unfortunately it didn’t go through and Koodo gave me a temporary number. I want old number back, but I need to receive another text message from pub...

Resolved! Does the 3 times points /month only apply to new accounts?

Does the 3 times points /month only apply to new accounts?  3x Points-back Earn $2.25/mo in pts value

Resolved! $40 plan not showing upgrade to 15gb

Don't know if I am just being too impatient but I had signed up for the 15gb for $40 plan upgrade which was supposed to take effect yesterday. So far, my plan is not showing the upgrade and is still showing as 5gb for $40. Does this normally take a f...

Resolved! Puk number neede

I need q new puc number

Resolved! IM BEING ROBBED BY PUBLIC MOBILE

I’ve been charged for two separate add ons and received none of the services paid for I’ll need my money back pronto you guys out here stealing 

Resolved! How do i change the email on my account?

It won't let me change my email in my account - profile

Resolved! Lost of account details

Please how and what can I do to get back my account details to enable me log on to my account . Have spoken to two different CSa and they not helping me out as is frustrating 

Resolved! Black Friday promotion of a plan 35/20GB (formerly $55/20GB) with credit for 16 months that

I discussed this with Katherine Lissette last evening on the online chat and wanted to sign up for the promo account. I did not have a simm card and the stores were closed by that time.  I did order one With Public mobile (order 311844) and it is on ...

Resolved! Charged multiple times

I got 3 lines from public mobile on Monday, was charged 6 times!! Any idea why? How do I get my money back? 

Resolved! STOP OVERCHARGING ME!!!

You have been overcharging me since May 2022! By my calculations, you have overcharged me 334.73! I have initiated an official complaint with CRTC. STOP CHARGING MY CREDIT CARD!!!!! the payments are debited from my bank account every month!!! If I do...

Resolved! my email isn't working for me to sign into and i cant sign in to my account

Resolved! OK what going on withe the Black Friday deal?

I am an existing pay as you go customer. I applied the promo code to get the 20gb for $35 for 15 months to switch to a monthly plan on renewal. It accepted the promo code without any issues but the discount does not show up in the total on renewal. S...