Community

Queen-Vee · ‎09-28-2021

hey I'm in need of a PUK code to unlock my sim Card please

Meow · ‎09-29-2021

@esjliv wrote:

Amazing wealth of information! It really explains all these codes and how to handle them.

And great short version provided by @softech !

Anonymous · ‎09-29-2021

@Queen-Vee

Where To Find Your PUK,

A Personal Unlocking Key, or PUK code, allows you to reset your SIM card’s PIN number, after you’ve entered an incorrect PIN three times. To get your PUK code, please start a conversation with our virtual assistant, SIMon, to submit a ticket to the Customer Support Agents by clicking here link,.

esjliv · ‎09-29-2021

@Queen-Vee wrote:
hey I'm in need of a PUK code to unlock my sim Card please

@Queen-Vee

Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

“SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's Customer Support Agents (CSA) can give you this type of code, which the device manufacturer cannot. Public Mobile's Customer Support Agents (CSA) can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

softech · ‎09-28-2021

@Queen-Vee

Likely you PIN code is entered incorrectly multiple times and hence locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.

You will need to open a ticket with PM and their Customer Support could assist

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**After the ticket is opened, monitor your Community inbox, envelope on the top right. CS Agent will communicate with you via messaging within Community