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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22068 Views
  • 181 replies
  • 24 Bravos

Payment issue

I made my payment and my plan is $57 a month, I paid $60 but they said I still owe $12 plus the $3 left in my fund which total is $15? Why?

farealol by Great Neighbour / Super Voisin
  • 955 Views
  • 7 replies
  • 0 Bravos

deactivated phone

Hi, my phone got deactivated .it is all paid, I just did not use it for 2 months.when I deal *611 customer service it says to reactivate I need to top up. but there is 0 $ to top us as it's paid. how do I reactivate it then?Thank you 

mansi by Great Neighbour / Super Voisin
  • 307 Views
  • 4 replies
  • 0 Bravos

Resolved! Unseccessful Phone Number Transfer

i recently bought a plan with PublicMobile and I am trying to transfer my number from SASKTEL to PublicMobile. however when I filled out the information to do that I accidentally typed in the imei number wrong, they called my alternate phone number t...

Anika0214_l by Great Neighbour / Super Voisin
  • 726 Views
  • 5 replies
  • 0 Bravos

Resolved! I can't register my card - no options to do it

So, I got a replacement card a little while ago. The expiry is 2025. But when I go to register it, there is no option for 2025,only 2024(and it doesn't work...I tried). Any ideas or will I have to go to Walmart?

The_Stig by Good Citizen / Bon Citoyen
  • 628 Views
  • 2 replies
  • 0 Bravos

Resolved! Trying to cancel account without SIM and account online

Hello all, I have recently purchased a SIM card with service for a relative that was visiting for a short period. They have since returned to their country along with the SIM card she was using. I had not realize I needed the SIM card to create an on...

i821 by Great Neighbour / Super Voisin
  • 1034 Views
  • 15 replies
  • 0 Bravos

Resolved! Can I setup a new phone plan under a business name?

I already have a personal phone setup with Public Mobile, can I setup a business phone under the companies name?  I only see fields for 'First' and 'Last' name. 

natsil by Great Neighbour / Super Voisin
  • 1383 Views
  • 6 replies
  • 1 Bravos

Resolved! bill payment

I just transfer to Public Mobile from Fido. How about my fido bill. I used to pay online. But I cannot login Fido account anymore. Will they send me the last bill I havn't paid?

meem by Good Citizen / Bon Citoyen
  • 806 Views
  • 5 replies
  • 0 Bravos

Resolved! Service disconnected with Autopay

I future dated the $15 plan special for May 2nd as my renewal date. I checked today and it says my phone has been disconnected due to lack of funds. My phone is indeed disconnected for those thinking its just a message and i should ignore. I've tried...

wtran88 by Good Citizen / Bon Citoyen
  • 1178 Views
  • 10 replies
  • 0 Bravos

Resolved! Change in plan

It still hasn't changed and there money in the account what is wrong or what am I doing wrong I did everything I was told and nothing is working it still on 45 and the 30 no longer there so I had to put for the 35 and it tells u to press the button I...

elsiep by Good Citizen / Bon Citoyen
  • 705 Views
  • 6 replies
  • 0 Bravos

Slow (don't stop) my data when I reach my cap

I've noticed that at least one of PM's major competitors offers a very similar plan to the one I have now, with one key difference: the competitor's plan SLOWS data down (quite a lot, I believe down to 64 kbps, but good enough for instant messaging e...

heymcfly_ by Great Neighbour / Super Voisin
  • 894 Views
  • 14 replies
  • 0 Bravos

No Service

I activated my SIM today, but when I put the SIM in the phone, I have no service.  

gateschr by Great Neighbour / Super Voisin
  • 713 Views
  • 9 replies
  • 0 Bravos

Resolved! when to change a plan

I have the following:- 1.5GB at 3G Speed /90 Days- Unlimited International Text- Unlimited Provincial TalkMy plan automatically restarts on May 26. I'm on auto payOn May 31st I leave for BC and then the Maritimes. I would need Canada wide talk instea...

gorf19 by Good Citizen / Bon Citoyen
  • 829 Views
  • 7 replies
  • 0 Bravos

Resolved! SIM activation error

Hello, My computer crashed while I was activating my SIM card.  When I tried again, the SIM number would not work.  How can I complete the activation?

calclueless by Great Neighbour / Super Voisin
  • 567 Views
  • 1 replies
  • 0 Bravos

Resolved! paid lots, got nothing!

Hi, so frustrated right now. my account shows an autopay went through today, but no service. So I changed the plan (for a bit cheaper), and the system created TWO additional charges (2 x $40!!). So today I've paid 54.58, plus $44, plus $44, and my wi...

paulprusha by Good Citizen / Bon Citoyen
  • 495 Views
  • 3 replies
  • 0 Bravos

Resolved! Call dropping after around 7min

I live in Toronto.Calls are getting disconnecting every 7 minutes or so. This happens in the downtown streets.Anyone having the same problem? Thanks.

alamgir99 by Good Citizen / Bon Citoyen
  • 626 Views
  • 3 replies
  • 0 Bravos

Charge on my credit card

Hi there.I have a charge on my credit card underMOBIL ,is this from public mobile?

masoud1 by Great Neighbour / Super Voisin
  • 397 Views
  • 2 replies
  • 0 Bravos

Monthy Fees

Hi,I joined 2 months ago and I am happy at $25.00/ month However, since joining the almost identical plan has gone up in price twice. $5.00 last month and $5.00 again this month. I am feeling bad for the newcomers. They need to pay $10.00 more/ month...

arlene by Good Citizen / Bon Citoyen
  • 690 Views
  • 11 replies
  • 0 Bravos

Change in plan

I tried to change my plan to the 30 doller one with 500 mb and unlimited Canada wide talk and international texting and message with the voice mail it says it did it on the 23 of April  but I don't know if it really did is there a way customer suppor...

elsiep by Good Citizen / Bon Citoyen
  • 760 Views
  • 9 replies
  • 1 Bravos

Problems with billing

I'm on auto pay, however last month it didn't go through.  Needless to say that was very frustrating and inconvenient.  I'm trying to understand why this would have happened to both my phones (disconnected) until I manually entered my payment.  Been ...

Resolved! Data usage

My plan comes with 250 mb of data and I want to know what happens when I reach my limit.  I was able to keep track but when I receive a picture text it's showing I've used some data even though you say it's unlimited it appears to be tracking that fr...

Suthurnbell by Good Citizen / Bon Citoyen
  • 1114 Views
  • 6 replies
  • 0 Bravos

Resolved! Double Charged (System Issue)?

I recently changed my plan at the begining of April (500 MB to 1GB data, same $30/month price) , and it seems I was charged twice 30 dolllars with one of the charges labelled "system issue". Also it seems my rewards are no longer being applied. How c...

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dutchboy by Great Neighbour / Super Voisin
  • 581 Views
  • 2 replies
  • 0 Bravos

Resolved! Migration plans to Koodo

Being on public mobile, what are the chances of getting good migration plans to koodo or Telus? (When I used to use chatr I had received a lot of good deals for migrating to Fido.

JeffToronto by Great Neighbour / Super Voisin
  • 1328 Views
  • 5 replies
  • 0 Bravos

Overcharge

My account overcharged twice. How do I get the credit back

Arman by Great Citizen / Super Citoyen
  • 436 Views
  • 3 replies
  • 0 Bravos

Disable SMS notifications?

I'm a very light sleeper, and the buzz or beep of recieving a message wakes me up. I do not need notifications that my paymeny is almost due, payment applied, or that payment had a discount applied. Is it possible to opt out of or disable any or all ...

cdriedger by Great Neighbour / Super Voisin
  • 1221 Views
  • 10 replies
  • 0 Bravos

Resolved! Payment due date and auto pay date are different.

I am new PM customer and currently I am on an auto paying $15 for 30 days plan. On my account it says that payment due date as May 12, 2019 (Payment Due Date (One-Time Payment): May 12, 2019) but on the bottom portion it states that auto pay as April...

selva1 by Model Citizen / Citoyen Modèle
  • 1213 Views
  • 10 replies
  • 1 Bravos
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