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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 61 replies
  • 6 Bravos

Resolved! New SIM, new account, new plan, No Service

Activated my new sim card today. Signed up and paid for a "Text Only" plan. Ported in my old phone number from SoloMobile. Phone is not locked, IMEI is okay, and phone does recognize the new SIM as a Telus SIM, but I cannot send or receive any text m...

whiteoak by Good Citizen / Bon Citoyen
  • 53 replies
  • 0 Bravos

Resolved! Changement de forfait

BonjourJe veux changer mon forfait pour celui a 20$ pour 10 jours mais je ne peux le faire du a un probleme technique du site public mobile pouvez vous m'aider svp ?

dufourfanny by Good Citizen / Bon Citoyen
  • 25 replies
  • 0 Bravos

Live Chat Service

Just an observation as I have just switched to Telus for my home services.  For those that think it will be a better way for getting service I am not so sure.  I got my service on Friday, and I noticd that one of the TV themes was incorrect and wante...

ShawnC13 by Oracle
  • 13 replies
  • 3 Bravos

No Service "Searching"

Hello All, I have followed some steps on the forums to try and fix this but my phone contunally states "Searching" instead of connecting. I have no data, no cell service at all. Here are the steps I followed: 1) Make sure your phone is unlocked.  if ...

jesse0l by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Cannot change plan. Please help!

Hi there, I want to change current plan to the 10 day pass of unlimited Canada and US Talk and unlimited international text. I created the plan online and made sure I have enough funds to cover the plan I want but it does not give me the "change plan...

mike123 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Phone calls not going though when wifi is on

Hi,Recently noticed that phone calls are coming though to my phone when wifi is connected/turned on. Hoping someone in community have had the same issue and found a solution.Thanks!

cynderella by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Re: No Service??? 5 Days

Mod please help!! My Public Mobile service has been working perfectly since activation, but all of a sudden starting late last evening the signal is gone. The status bar keeps "Searching" for signal. I have done no changes at all to my phone. It just...

sirkdub by Good Citizen / Bon Citoyen
  • 16 replies
  • 0 Bravos

Re: PUK code needed ASAP

Please forward the PUK key asap as I have been locked out.  My Public Mobile Phone number is ********* Lynn Roberts Samsung Galaxie Note 2.   I can be reached at ********** should you need to talk to me or E Mail (********** Thank You

trickster by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Network sharing explained!

Hi everyone, I have noticed that there is some misunderstanding about the network sharing between Bell and Telus. Hopefully this will help with some of the confusion. I've worked as a network engineer for operators and vendors and this is an area I a...

sheytoon by Mayor / Maire
  • 81 replies
  • 47 Bravos

Resolved! Cannot change password.

I successfully changed my password about a week ago.  I can still log in with my new password, but now that I'm trying to change my password again (I don't like the new password).  I cannot set my password to anything.  I've tried multiple passwords ...

darrenjhunter by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

I can't make call out and in. *611 not working.

Hello, I am your company's customers, my phone number is*********** has been the phone signal is very good, but today I don't know what problem I can't use the phone. Data can't be use, phone has been no service status, can not call out or call in. I...

YANYI by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! voice prompt language in French (need English)- NOT voicemail

HI all new to the community I signed up for public mobile, for some unknown reason all the phone voice prompts are in French (for example, when I forgot the dial area code, or when someone calls me but my line is busy) voicemail was initially in fren...

wongluk by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! US Roaming options different in self-serve

*sigh*  I migrated from Koodo to Public Mobile on the 12GB/3month plan in November. I've had ZERO issues with Koodo in several years of service.   So far, I have just run into multiple issues that I should never have ran into.  Is this going to be a ...

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BCITMike by Good Citizen / Bon Citoyen
  • 31 replies
  • 0 Bravos

Resolved! Disable Voicemail

 I am wondering if there is a way to disable voicemail for my account? I don't use it, but I constantly receive the new voicemail notification on my phone (nexus 6p) and have to keep switching off the telephone service to remove it. The notification ...

sandwiches by Great Neighbour / Super Voisin
  • 11 replies
  • 2 Bravos

Thoughts on Imessage vs. Text

So, I'm new to Public Mobile.  All is going well so far (I'm using an iPhone 6).  I go to the US a fair amount, but really only need to text, so the $8 add on will be fine, or so I thought.  Now, I am going to the US next month and was starting to th...

SusanC by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! Transfer account but keep my current number?

I was wondering if it's possible to port out my current number, and port in a new number. Here's the scenario. My gf would like to move from Wind, but doesn't want to pay more than $45/mth. I'm currently with PM on the $40/mth promo that they had run...

iceman2g by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos

Service outages in Vancouver?

My ability to connect to the network has been shaky at best since the beginning of January. Currently, I can't connect at all, despite toggling airplane mode and re-inserting my SIM. Is this a known issue? Account is in perfect standing, and some red...

getbuff by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Creating New Account Error

Trying to create my account recieved this error - Sorry, your account activation request has failed. Please visit our online community at href="" Target="_blank"> for assistance. Cannot login...

pspyker by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Account Suspended ... no way to fix?

Hi,  My account has been suspended due to insuficient funds, even though I had more than enough to cover it on my credit card.  I noticed yesterday that I couldn't send/receive text messages. Most of the time I'm on WiFi, so I didn't notice it at fir...

s30_guy by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! Rogers and chatr mobile subs cant call me! Heeeeeelpppp!

Hi Mods!I can call and text people on rogers mobile phones and chatr, but they cant call me. They can text me but when they dial my number, the call drops without going into ringing mode!@ShaziaK or any other Mode, plz help?

EltonB by Great Citizen / Super Citoyen
  • 27 replies
  • 0 Bravos

Another way to save!

Hello all, I don't know how far and wide my internet provider covers Canada, but if you're in Southern Ontario, resells both Rogers and Bell internet services.  They may service other areas of Canada - I just don't know. I'm currently on...

Not able to register for an Account

I have transfered over my phone and everything is working except when I am trying to create an account to view my usage and plan details I enter my phone number but the system is telling me I entered an invalid number. I know my number is correct bec...

Mandersmny by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Account Suspended Early and Without Warning

My mom's phone just got suspended, she first signed up on October 11th so the 90 days shouldn't end until January 9th. She had tried logging in to top up her account, the payment went through but said the account would be reinstated January 9th, whic...

Grant_J by Great Citizen / Super Citoyen
  • 14 replies
  • 1 Bravos

Resolved! suspended account

I had my phone set to auto pay. I guess it didn't go through. I went online made a new three month plan paid it online. Then I called and made another payment hoping that would get it to reactivate. Still nothing.

Melissamuiser by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Resolved! Account suspended but paid

Same issue as a bunch of other people. 90day plan activated in Nov. Account suspended today and claims that there was a balance due end of Dec.Can't use self-serve questions service because of the 'Your email does not match' issue. Brilliant.No phone...

vkutsenko by Great Neighbour / Super Voisin
  • 20 replies
  • 0 Bravos