Need help with porting my number from lucky mobile

[tiki_turtle]

Need help with porting my number from lucky mobile

[Daps]

@tiki_turtlebtw you won't be able to find your account number on your account.

If you can find the activation email from lucky mobile, you'll find your account number on the attached agreement that they sent you.

[esjliv]

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@tiki_turtle wrote:

Need help with porting my number from lucky mobile

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Hi @tiki_turtle ,

Is it not working for you?

Here are some helpful topics for you:

1.What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4.Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

[computergeek541 · Accepted solution]

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@tiki_turtle wrote:

Need help with porting my number from lucky mobile

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I believe that to get your Lucky Mobile account number, you will need to contact Lucky customer service.

After you have your Lucky account number, please proceed to https://publicmobile.ca.ada.support/chat

and then type in "port request" if you've already activated your Public Mobile account with a new phone number.

If you have not yet actitvated your Public Mobile account, number porting can be requested during the activation process.

[gpixel]

@tiki_turtle hi you can contact customer support mods here

type "port request"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response