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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Transferred number rules?

I am using Freedom mobile from Toronto right now. Just moved to Montreal and I wanted to know about some rules of transferring number. Can I be transferred my actual number from Toronto to my new sim card?

Resolved! Phone stolen yesterday at 1 pm and still nobody has responded it’s still not black listed???????

This is disgusting!!!! I have sent numerous messages, emails etc and nobody is getting back to me. I just checked and the phone still isn't black listed????? It's an $1100 phone and of course you don't care cause you don't have to replace it!!!!!! T...

Hello, is it possible for me to get a refund for the money currently in my account.

Hello , is it possible for me to get a a refund for the money currently in my account $50? I just realised that I paid twice.

Re: Sim card question

@soxsoxs wrote:I have sim card that works fine in one phone. Recently received another phone that is locked. I cannot unlock with code provided by the company that gave me the phone. Is it possible I need a sim card code from public mobile? The code ...

Is a Public Mobile compatible with Nexus 6p?

I am wondering if public mobile will work with my Nexus 6P phone. I want to make the switch to Public Mobile but Nexus isn't even listed in the Phone Capatability tool.

account set up

i am trying to set up an account, i already paid for a $25 plan and i have the voucher but it is asking me to select a payment plan and i cant get any farther. the sim card is also not working. thanks

Resolved! Unable to connect to Public Mobile Network - Not new user, same phone

HI, I am on PM for few years and havent had problems but my phone is unable to connect to your network for few days now. I am on same phone I used before, so it is not new phone. My cycle starts on 4th which is today but I realized I run out of fund...

Find store

Does the map work for anybody?I can just get toronto, the moment you move out it gives oooops message. Postal code does that too. Address doesn't work either.I tried Firefox and chrome and also incognito mode.Is there another way to find a store that...

Resolved! can I temporarily suspend my account while I'm out of the country and then resume it when I return w

Resolved! I already have an account under my name, if I am going to add another line,can I refer myself?

Resolved! Double Payment

I have accidentally double paid my bill this month and I can't afford to do that. Has anyone been able to get a double payment reversed?

Resolved! Rewards

I received a "reward" when I signed up for my account-why was it not deducted from my initial payment?

I can't get into my self serve account

I've been trying to change my password , but it's saying my account is disabled , help please !

cant set up my self serve email

cant set up my self serve email to check plan and account,,,email i got is xxxxxxxxxxxxxxxxx but when i type it in it says cant be found and i tryed forgot password and same thing as when i activated account they never asked me for password only emai...

Resolved! Renewed plan will not work

My plan was up so I put a voucher in and my plan took my money but my phone will not work even though I payed for my plan.im payment history it shows up as a debit transaction but I used a voucher and the plan still will not work and it’s been a day ...

Resolved! What Happened?

I decided it was time to review my current usage and see if there was something better out there so I went to look at what Public is offering now. I'm a little confused. What happened to 90 day plans?What happened to 4G plans?What happened to provinc...

Registration failed

At the end of I got the message: "Lost connection". I didn't get email, didn't get SMS. When I tried to repeat the process, system reject my SIM card number. Looks like I'm in the middle of nowhere. Can somebody help me?! my e-mail xxxxxxxxxxx edit...

Resolved! Can't receive phone calls or text messages

After switching from Virgin, the PM employees told me my phone number would be set in a few hours. It's now been 2 weeks and I can send phone calls and text messages, but not receive any. I went back to the PM booth and they told me I had to go react...

Resolved! Getting Sim Card to work in Lil Tracker children's watch

Hi,I have a children's watch for basic communication, and I cannot get it to recognize the Public mobile SIM. It's called a Lil Tracker watch. When I put the SIM in my unlocked phone, I had to change the APN settings to get it to work. Has anyone bee...

Advice/opinions about my plan please

I've been a PM customer for several years. I've searched for answers with conflicting results. I've also private messaged with a moderator that was confusing and ultimately unanswered. 90 day plan. $111/month before rewards discounts. - 3 Choices wi...

sim card

I recently am without a phone so I'm using my tablet I put my sim card into the tablet but its not working it says network locked and it requires a password or something which I do not know how do I get it unlocked so I am able to use my tablet for t...

Resolved! I don't understand how to read the compatibility information

I need to purchase a new phone and I wanted to look up the compatibility with Public Mobile. This is what I received using the startup function. I'm assuming that the sub-model information has the different types per country and Band width, but I'm ...

Unable to call Mexico

Tried calling Mexico. Have lots of international long distance available. Dial + then 52 then number. After one ring I ask told in English that number cannot be connected as dialed! Then tells me to dial *611 which is all voice prompts! Any one able ...

Resolved! Will Samsung Galaxy A20 work with Public Mobile?

I bought this phone today and I was wondering whether it will work with this network/carrier.

Unable to login to self serve account after activation

I ported number from another network. I got account activated email but cannot login yet.

Resolved! Can’t access account

My account says I am locked out and need to contact PM. How can I get this resolved? My account didn’t autopay and now I can’t access the account to fix.

Live on US Border, manual APN issue

I've looked through the forums and haven't been able to find this specific issue. So I live right on the US border, and I'm currently on the $35 plan since that covers my usage needs. However, my service is somewhat spotty at my house. I've done all ...

Resolved! Locked out of my account

Please help! I’m locked out of my account. I tried to regain access but 3 different times and no email came to my email address. Also my security question even tho I answered correctly, didn’t work either. I’ve been locked out for a while now. It sai...

Resolved! How to swap number between two accounts

I would like to swap my number with my wifes account, both are on public mobile, how can I do this without loosing the number or plans?

Thanks for the quick service

Just wanted to send a big thank you to the Mod team for their quick service on an issue with a new activation. I ported our land line number to a cell phone and I knew it was going to take up to 72 hrs for things to happen. It was a Telus land line a...

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