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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Contract

So you guys offer plans for 30days ,Yet the 29th i have no service. The day i put the money on ,well technically it should end the second before I put the money on but I know you guys do daily. But still the service should shut off for payment the da...

Resolved! Activation

How long will it take to activate my New SIM card and be able to use my phone?

Resolved! Trying to restart my $50 plan early

I have done this once, in a way. I went from the $40 plan to a $50 plan when I ran out of data, BEFORE the end of my 30 days. but I am out of data again. Woe is me. I have $50 credit in my account, and just wish to reboot the plan from today as Day...

Resolved! Re: Billing cycle

hi i recently cancelled my public mobile services and switched to shaw mobile. I cannot login to my account anymore, but require all past billings with public mobile. Please provide me this information and all my billings under my account, thank you.

Resolved! Changing plan payment issue

I was trying to upgrade from the $15 plan to the $25 plan and there was a message saying to proceed I had to make a payment on my account and the amount automatically defaulted to $25 so i paid it. After that I clicked “Change Plan Now” and got anoth...

Resolved! Activating sim

I had a previous account with Public Mobile, is there a way to get my old phone number back? As it is linked to my gmail, and I cannot access it until my old number is activated.

Cant use this

I already regustered and activate this account but still i cnt use it

New account - voicemail not dialing, getting "2UV1" error message

New Public Mobile account - had no issues with previous setup so not sure what's wrong? On the basic 100mins + 250mb plan, should include VM. When I dial the voicemail the call doesn't connect and I get an automated "2 UV 1" error message. Please hel...

Resolved! Sim says it's already registered?

Hi all, I just got my SIM card in the mail and when I first contacted public mobile I asked if my Google Pixel 4 would work (even though it's not listed on the site). I am transferring from Videotron. Darren, the rep said: "When transferring over, y...

Account suddenly suspended

Account has been suddenly suspended due to 'low balance' but was always on autopay. Then it says I have enough funds in my account?Won't accept my visa debit card suddenly and I don't have any other Canadian card to pay with. Won't let me submit a t...

Resolved! Transfer number "not in service"

Yesterday I transferred my number with Public Mobile. How long does it take to start receiving calls? Now when I call it says that "the number you have reached is not in service"?

cannot understand the instructions

the sim card is not activating

Resolved! New Order for SIM card

Hello, Can someone please help me with cancelling the order I made for a new SIM card?

Service very poor

I am having trouble just getting a basically strong signalI am in a rural area...before I was with Koodo, so the same tower is being utilized by PublicI also have a webooster and it isn't picking up any signal either

new phone won't use data

on monday I got umidigi power 3 phone, put my sim card in it and put everything in that the apn info on the public mobile site said to get it working and now it won't use data so if I am on my way to work it can't connect. does anyone have any sugges...

I still cant call contacts even after purchasing 8 dollar long distance add on

please help

Setting up a new account for my son & getting a new sim card for my new phone.

Hi everyone, I have two questions:1). I have a new phone (which is on the ok to use list), but my old one is almost 6 years old & has what I assume to be an incompatible SIM card (it's not a 3-piece SIM card, it's just 1 big one). So I assume that I...

Transfer plan from Fido

I have transferred from Fido more than a week ago, but Fido account is showing active. How Fido account is active when I am in Public mobile with phone number xxxxxxxxxxxxxx edited by computergeek541: phone number removed

phone not working

I get message that I dont have long distance add on so I upgraded for $15 to $25 and still the phone does not work. What am I doing wrong, very frustrated, been a few days now

Resolved! Change Plan

I want to change my plan from $40 to $50 but my plan just renewed. Do I have to pay twice now? $40 and $50

Resolved! SIM CARD

I Purchase a SIM card over a week ago and have not received it, can you please resend mySIM card, I need to have my service hook up. Order NO> ********Thank you MIGUEL!

Resolved! Cannot Receive Calls from Landline Only

Hi everyone,Could you please help me figure out how to solve this problem?I ported another number to PM today (used in an iPhone with latest iOS) and everything was working fine, except I can't receive calls from a landline. That is, I can text and r...

Resolved! i want to transfer my phone number from publicc mobile to Chatr

i cancel my auto pay here..and want to cancel service before aug-26-2020..i want to transfer my phone number 438-xxx-xxxx from public mobile to Chatr ..i contact Chatrwireless they told me to contact public mobile first....how to do it please answ...

Resolved! Moderator Contact

I have submitted a ticket to get help from a Moderator but I haven't heard back in 48hrs. I am not sure if this is an issue on my end or theirs. Does anyone know how the Moderators contact you? Do they use email or call your Public cell number?

Resolved! Payment

how can i use my savings acct to make payment instead of chequing acct

Resolved! Activating Data on iPhone

I am on the step of activating data on my phone, but I was able to use data without going through the steps outlined (did not adjust APN settings or the MMS settings). since I am able to use data anyways, is there anything more I need to do? Thank yo...

Resolved! Speak with a moderator

I was asked to notify. Moderator once my former provider unblocked my cell and number so it could be ported to my new Public account.please advise next steps.

Resolved! Login disabled

whenever I try to login to view my self serve account it says login disabled. Can someone reset the account.

Resolved! May one credit card be used for several phones?

May one credit card be used for several phones if yes how is it done?Have tried to do this but get message something like ---credit card already registered to other account.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Contract

Resolved! Activation

Resolved! Trying to restart my $50 plan early

Resolved! Re: Billing cycle

Resolved! Changing plan payment issue

Resolved! Activating sim

Cant use this

New account - voicemail not dialing, getting "2UV1" error message

Resolved! Sim says it's already registered?

Account suddenly suspended

Resolved! Transfer number "not in service"

cannot understand the instructions

cannot understand the instructions

Resolved! New Order for SIM card

Service very poor

new phone won't use data

I still cant call contacts even after purchasing 8 dollar long distance add on

Setting up a new account for my son & getting a new sim card for my new phone.

Transfer plan from Fido

phone not working

Resolved! Change Plan

Resolved! SIM CARD

Resolved! Cannot Receive Calls from Landline Only

Resolved! i want to transfer my phone number from publicc mobile to Chatr

Resolved! Moderator Contact

Resolved! Payment

Resolved! Activating Data on iPhone

Resolved! Speak with a moderator

Resolved! Login disabled

Resolved! May one credit card be used for several phones?

Re: $15 legacy plan

Changed Number, now nothing is working

My Account login ask me to activate new plan

i can't use my Data of my plan in phone.

4 GB