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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24419 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35984 Views
  • 185 replies
  • 27 Bravos

Resolved! Invalid voucher

Hello,I purchased 3 x $20 vouchers for account top up but only one works. Have tried to add through account top up and through *611. They were purchased as one transaction at a Superstore in July. 

eastcoastguy by Good Citizen / Bon Citoyen
  • 2324 Views
  • 17 replies
  • 0 Bravos

Resolved! Old provider says port out not complete

Question about porting process that will close old account.   Ported a number to Pubic Mobile almost two weeks ago.  Everything worked almost right away with Public.   The old account shows suspended and not closed or cancelled.  Old provider says th...

YVR by Model Citizen / Citoyen Modèle
  • 1293 Views
  • 7 replies
  • 0 Bravos

Resolved! cannot call 1-800-4MY-APPLE

this is a 1800 number for apple support.. why can't i call it?  I'm on the $25 unlimited plan. I just tried calling a family member, worked.

TheStamp by Great Neighbour / Super Voisin
  • 1788 Views
  • 10 replies
  • 0 Bravos

PUK number

Hi, my phone SIM is locked suddenly and it is asking for a PUK number. How can I get my PUK number. Can anyone help me. Thanks

pmahindru by Great Neighbour / Super Voisin
  • 1282 Views
  • 8 replies
  • 0 Bravos

Resolved! Auto pay credit card info changed

I just received a new credit card with same number but different expiring date and code on the back of card. Do I need to tell public mobile this? I tired to do it through my account but didn't change.Can someone help? thanks a lot

melchen2001 by Great Neighbour / Super Voisin
  • 2020 Views
  • 10 replies
  • 0 Bravos

Resolved! PUK code rey

I got my sim card locked so can you give me PUK code number pls

senhripariang by Great Neighbour / Super Voisin
  • 1165 Views
  • 4 replies
  • 1 Bravos

Resolved! No SIM Detected

Recently purchased a PM SIM from a retail store and activated it. However, I'm running into an issue where my phone is not detecting the SIM card at all. I've tried restarting my phone and inserting the SIM in other phones too but all of them are ret...

Breezy-wind by Great Neighbour / Super Voisin
  • 2378 Views
  • 13 replies
  • 0 Bravos

Paiement does not work.

Unable to Process Transaction Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged. Last week it said the same. What is going on? This card visa worked before and ...

NewZQ by Great Citizen / Super Citoyen
  • 965 Views
  • 7 replies
  • 0 Bravos

Resolved! New Customer Promotions

Will there ever be another New Customers Promotion and/or Referal Promotion? I have only been around PM for about 9 months now but initially a promo would end and after maybe 4-6 weeks another one would launch. It has been a relatively LONG time now ...

Resolved! Cannot activate - Invalid SIM

I purchased a Public Mobile SIM from Walmart today, and I cannot activate it. I have checked multiple times to verify, and I am entering the SIM card # correctly. I tried the suggestions in the other posts, i.e. wait, try different browser, clear cac...

Resolved! Bring over current number

Hey wanting to change over providers to public mobile. How do I get my current number over. I have the sim, my phone unlock and it's compatible with public.

Devisb by Great Neighbour / Super Voisin
  • 2166 Views
  • 9 replies
  • 0 Bravos

Trouble activating

Hi trying to do activation but received error messages- invalid sim, no referral, and self serve username not available although I double checked and tried twice, still won’t work. Everything was correct. Also wondering how I go about keeping my curr...

MZHR by Good Citizen / Bon Citoyen
  • 1518 Views
  • 13 replies
  • 0 Bravos

Resolved! first payment

I just signed up with public mobile and will be paying with autopay.  but it says my first payment says "one time only" and is due in one month.  Does autopay kick in for all future payments?

janec by Great Neighbour / Super Voisin
  • 1688 Views
  • 4 replies
  • 1 Bravos

Resolved! How to use my 3G data plan? IPhoneX

Hello, I need help getting my data plan working. Top of my iPhone does show 3G but when I try to surf it pops up with an error saying please connect to wifi or data plan....  Going to Setting -> cellular -> cellist data network only gives me options ...

Register_now by Good Citizen / Bon Citoyen
  • 1740 Views
  • 18 replies
  • 0 Bravos

Samsung Galaxy a20 APN settings

Hi, Not new to PM. I just switched to a new phone Samsung Galaxy A20. I can send/receive mms texts so long my data is turned on at all times. However I don't want to do that since my precious data is very pricey. In my previous phone there was no nee...

Wduw2k by Great Neighbour / Super Voisin
  • 1430 Views
  • 3 replies
  • 0 Bravos

Locked out account

Hey, this is Mansi Arora. I am having a trouble logging in with my account online. I tried to log in but it was showing incorrect password and then i tried to reset the password and i ended up with a line that your account is locked out. So, can you ...

Mansi1 by Great Neighbour / Super Voisin
  • 648 Views
  • 4 replies
  • 0 Bravos

US talk time

I have the 200 minute US talk add on.The minutes haven’t been resetting every 30 days and now I only have 4 minutes left. 

Slug27 by Great Neighbour / Super Voisin
  • 960 Views
  • 8 replies
  • 0 Bravos

Invalid SIM Number

Hi,I'm a new customer, trying to activate my account at activate.publicmobile.ca. However when I try to activate, I am continuously met with an "Invalid SIM" error. I have triple checked and typed in the SIM both on the SIM card back and the little c...

GuoChengC by Great Neighbour / Super Voisin
  • 1009 Views
  • 7 replies
  • 0 Bravos

Add-ons

To whom it may concern, yesterday i purchased a 25$ add-on which included us roaming data. Im in Canada and i thought that this would work in Canada. I want to change my add-on option because i don't travel to the U.S.

FL2 by Great Neighbour / Super Voisin
  • 814 Views
  • 4 replies
  • 0 Bravos

Resolved! PM should update their coverage map

So I was in Arctic Bay Nunavut yesterday. According to the coverage map on the PM site I should have had no service, but I actually had 3 bars. I sent my wife a text and checked my email.

kelvarnsen by Model Citizen / Citoyen Modèle
  • 2104 Views
  • 14 replies
  • 3 Bravos

Resolved! Locked sim

my sim is locked from my phone. It says I have to contact you to get the PUK code 

Activation code 5 numbers

Hello community.Do you have messages about problem with received activation code with only 5 numbers and not 6?There are some on the french forum...Any idea??Thanks.

Lieux by Oracle
  • 1103 Views
  • 13 replies
  • 0 Bravos

Resolved! Incomplete activation

Hello, I accidentally close the webpage on step 2 of activating my new sim card. I tried restarting the activation but it does not recognize the sim card now. Any guidance would be appreciated on how to continue with the activation. Thank You

Belzey by Great Neighbour / Super Voisin
  • 1026 Views
  • 3 replies
  • 0 Bravos

Credit Card suddenly won't authorize

I've been using Public Mobile for years, but suddenly my card won't authorize. I tried not inputting the unit number, and I tried putting my address is as my bank sees it, even all caps. Any ideas?

joeygodard by Great Neighbour / Super Voisin
  • 1435 Views
  • 10 replies
  • 0 Bravos

How To Protect Yourself From "Port Out" Scam?

Hello all,I recently came across a scam that is becoming more prevalent, known as the "Port Out" scam. You can look it up on your own if you want to know more about it.To make it simple, thieves are porting mobiles numbers without consent of the offi...

SofianH by Great Neighbour / Super Voisin
  • 7095 Views
  • 11 replies
  • 1 Bravos

Resolved! When is PM planning to offer unlimited data?

Now Rogers is offering unlimited data on post-paid plan. Its pre-paid Chatr has already been offering unlimited data for a long time - x GB @ 3G speed, followed by unlimited 2G-speed data (which is perfectly fine for checking e-mail & simple web brow...

tim_zhao_tim by Good Citizen / Bon Citoyen
  • 3165 Views
  • 20 replies
  • 4 Bravos

Resolved! Changing a plan

Just wondering if I upgrade to a more expensive plan, does my upgrade become effective immediately and do I get access to the extra data immediately upon upgrade?  Or would it take effect at the end of the month when I am normally billed.  I may need...

Public201907 by Great Neighbour / Super Voisin
  • 1580 Views
  • 4 replies
  • 0 Bravos
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