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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25479 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36954 Views
  • 185 replies
  • 27 Bravos

New reward

HiIs there any new rewards.

parnian by Great Neighbour / Super Voisin
  • 832 Views
  • 5 replies
  • 0 Bravos

SIM Hacking by Social Engineering with PM

The boss of Twitter was hacked today, the hacker transfered his phone mumber to a new number and SIM by social engineering.      Basicly they phoned his AT&T and had the number transfered. Am I right in thinking that this is impossible to do with PM ...

StewartMann by Good Citizen / Bon Citoyen
  • 1356 Views
  • 5 replies
  • 0 Bravos

Un-used Data?

Keeping fair use policies in mind, assuming auto-pay is in effect on the account, wouldn't it be a sweet thing if previous un-used data was carried over?  Or is this already in place? If not, it would be an amazing selling feature to those that alrea...

CMOADMIN by Good Citizen / Bon Citoyen
  • 1445 Views
  • 8 replies
  • 0 Bravos

Resolved! (Another One) Can't access my account

I got locked out of my account approximately a year ago, maybe longer. I never actually followed up with any steps to log back in - service was still working fine and all I wanted to do was check some info. I think I tried too many password attemps, ...

TheQuietOne by Good Citizen / Bon Citoyen
  • 545 Views
  • 1 replies
  • 0 Bravos

Resolved! No texting on current plan

I recently switch from an old plan to a new custom plan. Lately I've been getting "you've been sent a text but you need to have texting in your plan" messages, which I thought was a bug. Turns out that most people I text with are through Apple's syst...

jheezy by Great Neighbour / Super Voisin
  • 916 Views
  • 4 replies
  • 1 Bravos

Resolved! Can't login my account

Hi,I haven't been able to login my account. Everytime I enter the password, it says it's wrong and when I try to reset the password it doesn't send me the link to reset. Please help asap!!!

sarahhaniya by Great Neighbour / Super Voisin
  • 2531 Views
  • 8 replies
  • 1 Bravos

Account set up

why does it take a few hours for the new account to activate?

suner by Great Neighbour / Super Voisin
  • 1275 Views
  • 6 replies
  • 0 Bravos

My phone isn't letting me call *611

I've been trying to call *611 to pay my phone bill but it won't let me call the number and my sim card is saying sim card carrier unknown 

zachfrost by Great Neighbour / Super Voisin
  • 5287 Views
  • 4 replies
  • 0 Bravos

annuler transfert de numéro, cancel number transfer to public mobile

Je souhaiterais annuler ma demande de transfert de numéro de mon ancient fournisseur vers public mobile. Je voudrais avoir un autre fournisseur que public mobile, mais je ne peux transférer mon numéro ailleurs car je dois annuler la demande de transf...

Ana1 by Great Neighbour / Super Voisin
  • 776 Views
  • 3 replies
  • 0 Bravos

Resolved! 250 mb data

When my 250 mb of data are used up, can I still send picture messages on the $15 plan?

marv78 by Great Neighbour / Super Voisin
  • 1352 Views
  • 5 replies
  • 0 Bravos

Early renewal/auto pay

Hey gang, my plan is set for renewal on the 4th I m running low on data and would prefer to do an early renewal as appose to buying more data. Can I do this?thanks in advance

Goforblake by Great Neighbour / Super Voisin
  • 562 Views
  • 3 replies
  • 0 Bravos

Nothing working

Since yesterday I have no data, no service.  Only wi-fi.  My account says Im paid.  I even tried to top up but the site wont accept the top up.I shut down, took out the sim, waited, restarted, no good. iPhone 7. Any advice?

stmurphy2020 by Great Neighbour / Super Voisin
  • 565 Views
  • 3 replies
  • 0 Bravos

Payment

Hi, They asked me to note the visa debit card information but it stop at 2024 and for me it's 2025 (expiration date. What I have to do ? Thanks

Still having issues after 5 days of no service.

I posted here yesterday and got some tips to help try and restore service to my phone. I tried reporting lost and then resuming service. I tried restarting the phone multiple times. I tried removing the sim, restarting the phone and putting it back i...

dbomb by Great Neighbour / Super Voisin
  • 1038 Views
  • 5 replies
  • 0 Bravos

Resolved! Signal strength.

Just a curiosity. I have a dual sim phone and have my Telus sim active for one last month as well as my Public Mobile sim installed. So I see 2 signal strength displays, one for each sim. Since PM is on the Telus network I would have expected the two...

Hchlebek by Great Citizen / Super Citoyen
  • 2523 Views
  • 19 replies
  • 0 Bravos

OnlineActivation/PhoneNumber/LoadErrorMessage

I receive this error when trying to port my number from Bell. Called them, phone is unlocked. The alternate phone number section is circled red when I try to continue off this page,l tried different phone numbers. Any suggestions?

saw2 by Great Neighbour / Super Voisin
  • 834 Views
  • 3 replies
  • 0 Bravos

Add On

I purchaced a $20 add-on yesterday morning for talk, text, and roaming while i am out of the country because the first one expired, it shows I paid but my phone does not work and I am beyond upset right now.   Please what do I do, I honestly wish I h...

Beachft by Good Citizen / Bon Citoyen
  • 1777 Views
  • 14 replies
  • 1 Bravos

$60 US/CAN plan not working in US.

 I signed up for the US/Can plan for $60 with 8GB of data and 2GB data roaming last week. I am currently in the US and my iphone will not connect to the american tower and I cannot send or receive texts/calls/use data. I have taken it off "automatic ...

41i5h4 by Great Neighbour / Super Voisin
  • 884 Views
  • 5 replies
  • 1 Bravos

Plan pricing, data and the competition

Hello public mobile community!  First time posting here so barre with me... so i signed up for public mobile 3 months back and love the pricing and don't notice the 3g speed vs lte to be honest. Signed up for the 1gb for 25$/month plan but i see onli...

Public

Public mobile took too much money out of my bank account leaving me with an overdrawn balance. I don't know how to get my money back. The bank won't do nothing 

andmidoug by New Neighbour / Nouveau Voisin
  • 525 Views
  • 2 replies
  • 0 Bravos

Resolved! online call forwarding

I'm currently travelling overseas and trying to forward my number to another canadian number. I trired *21* but I get "Not registered on network" message. I tried to access phone->settings->call forwardings but I get "Failed to read data" message.Is ...

Mags20 by Good Citizen / Bon Citoyen
  • 2506 Views
  • 19 replies
  • 0 Bravos

Cannot access my account

Hi,  I've just registered and paid for a months contract on public mobile. When I logged in (with what I thought were the correct details) I was unable to. When I try to reset the password it doesn't recognise my email. i have recieved a welcome emai...

saraelspeth by Great Neighbour / Super Voisin
  • 758 Views
  • 4 replies
  • 0 Bravos

Help!!

I cannot get into my account. My credit card expired and I need to update it. It will not let me sign into my account! I have tried resetting my password 20+ times and will still not work

Ashea by Great Neighbour / Super Voisin
  • 696 Views
  • 3 replies
  • 0 Bravos

Data usage

Hi, How can we use the 1GB data promo ? I have 1GB data plan and whenever i use data it automatically deducts from my data plan so what if I want to use the 1GB promo data ?

maitri by Great Neighbour / Super Voisin
  • 1396 Views
  • 6 replies
  • 0 Bravos

Have data. No text or phone service

On my Note 5 I can use data but have no texting or calling even though I have unlimited US Canada when try using a phone it says I have no long distance add-ons I am in Penticton British Columbia could this be my APN settings

Rainman by Great Neighbour / Super Voisin
  • 1314 Views
  • 10 replies
  • 1 Bravos
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