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Resolved! Started a new plan and only half is working

started the new 15$ plan and I do not receive text (in or out) but my data and calling outbound works. Anyone trying to call me it says "The customer you are calling is not available at the moment" Took SIM card out and rebooted phone. this was a Pho...

Resolved! Forgot Password and Security Questions

It’s been years since I logged in and I’ve been paying using auto pay so I don’t know my self-serve login and password but I can’t reset it either since I don’t remember the answer to my security questions

Resolved! My phone SIM card is still unavailable after have enough balance

Got below info in page https://selfserve.publicmobile.ca/Overview/payment/new-oneTimeTopUp-Page/?PostbackParameter=OverviewYour account has already enough balance. Please disregard this message if you have enough funds in your balance or are on AutoP...

Resolved! Phone Number Not Working After Tranferring Carrier

Hi, I currently have an issue with my new phone number. I transfer my phone number from chatr, however, it's been almost a year since I last used the number and the number has been deactivated. After making a transfer and making a payment for my plan...

Resolved! Payment / account suspension

Hello,I have made the payment on March 19, 2021, and the phone is activated, and my next due date is April 18.However, I just received an email this morning that my account/phone would be deactivated if I do not make the payment within 14 days.I don'...

Resolved! Referral

hi just wondering if someone used your referral code, how long does it take to go through on your account? Do u get a notification? 

Resolved! Referrals

Where could I get code for referrals

Resolved! payment with credit card

I have a problem in paying my add-on plan, I bought my sim card 2 weeks ago with my credit card but now during the payment of extra call it doesn't verify my credit card. I've tried with other credit card too but the problem is the same. what should ...

Resolved! Re: Data use on $15 pay as you go plan

I am interested in getting my family member in $15 province wide plan. but I found this clause.  "includes text and picture messaging. Premium and subscription-based messaging, to and from non-Canadian numbers, are not included." Q1. what does the pr...

Resolved! Changing phone number

I currently have a ported phone number.  If I change it to a PM generated number, Can I change it back to my ported number or is my ported number then lost for good.  Alternatively I could always port my number to a Bell sim temporarily then back to ...

Resolved! apple iphone model a1532 will not activate?

Resolved! I'm trying to pay my bill

Resolved! Busy signal when someone from a landline is calling my number

What's up I have had great service for 2 years now.  But starting this morning people that call me from a landline  get a busy signal.  This is also happening to friend that was set up on PM at The beginning of The year

Resolved! New year plan

I had the new year new phone plan and it was working fine woth the extra data, but now this month my peomotional data is all gone. 

Resolved! Issues accesing Self Serve

I forgot Which Email adress I used to set up my self serve. Is tehre any way to obtain that information from customer service .  

Resolved! My self serve account is disabled

hi I try to to login into my self serve account. I entered wrong passwords for few times and now my account is disabled. Please help me to enable my account and reset my password. Thanks

Resolved! LG G8X Thinq

Hey guys, Just wondering if anyone knows if the LG G8X Thinq is compatible with the PM Network?? Other LG G8 Thinq's are listed but jot the G8X. Model # LM-G850UM2.

Resolved! unauthorized charge to my credit card

On March 8, 2021 I was charged $57.50 on my Mastercard.  I do not have an account.  Please reverse this charge and confirm.

Resolved! Re: so my phone broke, I wanted to put my service in a different phone but I need a new sim card

My sons phone broke. We didn’t autopay so account is suspended but still able to be reactivated. We have a replacement phone for him.  Struggling to find out what we can do but I saw this link for replacement sim but it doesn’t work for me. Anyone ab...

Resolved! Does referral code work when account is on suspend

Hi, if an account is on a 90 day suspension period and if a person is trying to use my referral code, does it work? Does the credit show up on the respective accounts? Thank you!