Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need to transfer my number from Koodo. Where to I go and what do I do
Every time I visit the Public Mobile home page I get this warning from my Bitdefender antivirus. Is anyone else running into this? I'm using Chrome on Windows 10.
I was told that for low income people if you check the region you live in apparently public Mobile will help people that live in Barrie with their phone bills or data plans I'm not really sure exactly how it goes if anyone knows anything about it cou...
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How will I connect my public mobile account to my community account?
I really changed from speak out to public mobile. I transferred my number but I can't get phone calls. I can get massages and make phone call. What should I do?
this is so annoying!! iv been an hour trying to get my number ported!!!! i NEED THIS number!!! not a new one!
HiI just switched to the 15$ Public Mobile Plan TodayIt says I get $5 off for the first eight month andI get a bonus of 250MB if i sign up for autoPayThere is a link for the adshttps://publicmobile.ca/en/on/plans/15for250MB-3Gspeed I signed up for au...
my old phone died i got a new one a when i put my sim card in this comes up sim network unlock pin.. is this away to unlock the phone
Hi guys I've lost all my info and I can't get to my account to update my payment options my line was cut yesterday I need a moderator to help me retrieve Info thx
Hello!I was a Public Mobile customer for many years, but my service lapsed in the fall. I am wondering if there is any way I can re-activate my account and my contract? Cheers,Rosie
I have an application that requires me to remove the PM SIM card pin number. However when I try to do this it asks for me to type i my existing SIM lock pin number. I have no clue what it could be and according to google I need to get this pin from m...
Hey I'm having issues with my phone's long distance incoming calls can someone help me and local sometimes
Hey Guys, One of my phones i need to move away from public mobile as I need to be able to raom internationally on it. I would like to port one number away and then move the other number on to the ported account as I have more loyalty discounts on tha...
Can I buy Simcard from Walmart or any other physical store and do activation and port it my self online? if it is possible how?
I topped up my account and was charged twice. I would like to get a refund
I was getting a monthly credit for loyalty and prepay. It was missed on the oct billing and I received a text that it was an error and that it would be corrected on the next billing. The next billing was in Jan and there was no adjustment for the p...
merged with 488724#M105177
Today I referred a friend but did not immediately receive a text confirmation as I have in the past but I can see the new number on my account. He set it up early AM today or very late last night. But just in checking I did recieve a text at exactly ...
Is there a link where it shows when an upcoming software or security update will be rolled out for android phones? Or will they be on the same day as this link shows for Telus phones https://forum.telus.com/t5/Mobility/Software-Update-Schedule/ta-p/5...
I've been having issues with receiving some text messages. Some don't show up at all, others show up hours later. This has been happening consistently for several months. I purchased a new phone (iphone XR) in hopes that it would solve the problem...
hi, i just transferred my number from Fido to Public and activated my new SIM card. it has been over 2 hours, but my phone still shows NO SIM with new SIM card in. Has anyone come across the same issue? thank you
Is anyone else having issues with having their account marked as inactive today in error? Autopay went through, but my account is inactive now and I can't even login to My Account. My son's phone wasn't working either, but his account doesn't show in...
How long do earned community rewards last? Do you earn them for the month and then they expire the next? Once you earn say $1 of community rewards do you get that reward every month ? I could not find the answer to this any where. Thanks!
I wanted to set up and SIGN UP FOR YOUR SELF-SERVE ACCOUNT. After I had written my phone no, I received a message that I need to put in my activation code sent by a text message. The message never came. I repeated the process, but the result is the s...
The plans specify that you have to be connected to Telus/Public Mobile networks or you need a roaming package. Talk, text and data services refer to services offered while connected to the Telus/Public Mobile network. For service when not connected...
I am new to Public Mobile (since Jan 17/20).I can't access the internet using my LG G5 cell phone and the $25 PM plan.Using local library wifi, I added the correct APN in Settings (thanks to a post in the PM Community). As soon as I did that and disc...
I just signed up to Public Mobile yesterday with a $25 dollar prepaid plan. I just would like clarification on what unlimited Canada Talk means here, is it incoming AND outgoing or just outgoing?
Hello all, Just trying to sign up and it's giving me some difficulty. Filled out form, sim#, and payment screen...them on final screen says the page is not available with a link error. Tried to do it all over again... It says sim# is not valid, I'm a...
I've heard this can be a problem with this phone, but I was able to fiddle around with APN settings on Virgin until it suddenly started working. But none of the settings I've tried from the forums have worked yet on Public Mobile. I've heard mods can...
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