Community

Resolved! Trying to add new card but my expiry year doesn't exist?

So I just got a new card after being frauded so I am trying to update my account before my payment this week but the expiry year dropdown only goes to 2024, my card expires on a year that greater than 2024. How do I pay when I can't select the correc...

Resolved! Replace credit card

Hi I tried at least 10 times to replace my credit card and it’s giving the error unable to process transaction it has been denied by the card issuer. Not true at all I phone rbc and they said it’s your system all transactions have been approved  so s...

Resolved! Incoming call for 15$ plan

Is this plan free for incoming call from canada or USA? Or anywhere else?

Resolved! Hello sim card questions

I cant make it into a retail store. Is there a way to buy and activate for immediate use online ?Thanks in advance !C

Resolved! Trying to change a plan when I'm locked outa my account and there's nobody to call

I need to have my account unlocked so I can change my plan to the one I was originally using as well as update my credit card info so please have somebody from public mobility unlock my account so we can address this issue and carry on our merry litt...

Resolved! Double charge for data add-on

i purchased a data add-on but it did not show up on my account. i waited 2 days and it still hadn't appeared. so i purchased it again and now i have been charged for the original purchase, and the second purchase and still only recieved one data add-...

Resolved! Auto Pay Rewards not being applied to my bill

Hello, I have the similar situation ("Auto Pay Rewards not being applied to my bill" thread). In July I had charges 15+10-2=23 (for me)  and 15+10-2=23 (for my  my wfe), in total there were 23.52 and 23.52 withdrawn from my card. In August the charge...

Resolved! How do we know if we will win rewards through contributions made in the community?

Hello to the community,I have been contributing to the community for a while, I have been receiving shells and my rank has changed because of it. But I have never received a reward. How can I know if I will receive rewards for my next payment?Thank y...

Resolved! Move funds back to credit card

Mistakenly added funds to old inactive sim. And then activated subscription so got charged twice for old phone number. Because that account username and password was saved on my phone . Can anyone move it back to my card

Resolved! Huawei P30 Lite model MAR-LX2

Hi, will Huawei P30 Lite model MAR-LX2 work with Public Mobile network? Pls note that this type of phone has many different model code. Thanks. xxxxx@gmail.com.  edit by mimmo

Resolved! Picking talk and text only

I referred a friend to Public Mobile yesterday.  We setup his phone and self serve last night.  He wanted to pick just unlimited talk and text but it would give us that option.  He does not want data.  We could not pick this plan only one of the cust...

Resolved! Manage Credit Card missing in new interface

Hello,I'm trying to update the credit card information for my kids' accounts.  The old interface had an option to manage credit cards.  I can't find it in the new UI.  How do I change the expiry date of the credit card on file for autopay?  Nothing e...

Resolved! refer a friend

how can someone transfer their old phone number while using a referal code to swtich to public mobile? 

Resolved! Not activated

8hrs after activation from Koodo to Public moblie. Still no sign of network. Not even activation message sent. How long should i wait??

Resolved! HELP

Why cant people get in touch with costumer service person when you are having trouble with a service that you pay for ? I have been trying for over 1 hour to get help and have had no luck finding a link to help when you click the help button would re...

Resolved! Account log in info lost

The number I have xxx xxx xxxx, l lost log in info.can you help to reset  Edit:  phone number redacted by will13am.  Please do not post personal information in the public forum.

Resolved! Re: Showing some love to our customers with 1 GB of data, on us!

I accidentally deleted the text how do i recover it 

Resolved! Can I use a SIM card that I already have?

Resolved! doesn't ask for my old account number when transferring land line

I'm trying to activate a sim card and transfer a land line to PM. After I enter the old phone # and verify it, the screen comes up asking for personal information but doesn't ask for my old account number.  Then when I submit, it tells me I have erro...

Resolved! Data Usage in the United States

Hello everyone,  I currently have the 1GB data plan. I will be visiting the US in September. Is the data going to be available in the US or do I have to pay extra before my departure? Thanks so much Public Mobile Community!  Karen