Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I need to pay my phones bill. But the bank updated my 5 year old card. I now have a new CVV and Experation. I know my pin. But I cannot physically get into my account because it says my password is incorrect. And there is noone I can get on the phone...
My password for SelfServe did not work, and the security code as well. I submitted a ticket to the Moderator team but have not heard from them since June 30th (today is July 5th). This is really disappointing as I am stuck not able to manage my accou...
Hi folks, My mom is elderly and she wants to cancel out bell home # since it cost $70 for a home phone these days, so I was wondering if i cancelled the home phone would I be able to get my mom on a public mobile plan and get to keep her original ho...
This was the second month I've had my prepaid phone. I set up my account and credit card in order to top up my minutes of $40.00. It kept saying that my card provider couldn't issue the payment. I knew that was incorrect so I kept trying. Next thing...
i just ported into PM on 30th June.outbound calls are working for me with the ported numberinbound calls are not workingtext messages are not working as well. how do i get this sorted ?
As per new activation offer on 22June 2021, additional benefit of 6GB data add-on hasn't been credited to account.Can you please advise, when will it be credited?
Hi, I hardly use community or even my phone plan. Have 2 issues, appreciate your help; 1) at the time of sign up last year, I received a 3GB data which was supposed to not expire. Never used it. I don't see it in my Plan any more. 2) I am trying to...
My phone is broken I suspended my service with the lost/stolen phone option until I get a new one... will my credit card still be charged on autopay? Alternately If I take off autopay while my account is suspended will I get docked when I turn my ser...
when trying to get set up it never gave us a confirmation number that it charged are card so kept trying to get it set up it charged my card 5 time 40.25 how do i get a refund as it not crediting me off my account it billed my card again for the mon...
I registered an account 2 years ago, and I couldn't pay the number after the pay date for personal reasons. A couple of months ago, I tried to log into my account again, but it didn't work. After some research, I learned that it's because my account ...
My wife uses Telus. I am Public. They both use the Telus network. She receives better reception in rural areas then me. Why? Shouldn't they be the same?
Moving from bell to PM. In the sign up process when I enter my existing number it says: ‘Please enter a valid Canadian phone number’ My number is valid and a Canadian number. What am I doing wrong?
Hey! I started the service last month and today I am due for the bill. I tried to input my debit card information and when I try to pay off the balance, I get an error message that the system cannot register my card information. I am definitely conta...
Hello, I have two lines i'm paying on Public Mobile. I am paying with the same credit card. One payment top up without issues but this one always have issues topping up sometimes. Now it wouldn't even let me top up and my mom's number is suspended. I...
Hello, I tried to activate a sim card and transfer my number to a new public mobile line. I filled out all of the information for each step of the activation process, all the way until finally submitting it and then as a final box with checkbox anima...
Hi, My wife and I we are currently on $40 / month plans. I get $5 and my wife $7 monthly rewards discounts. Hence we are paying $35+tax and $33+tax a month. If we change our plans to $15 or $25 plans will we still get our current rewards discou...
