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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account suddenly suspended

Account has been suddenly suspended due to 'low balance' but was always on autopay. Then it says I have enough funds in my account?Won't accept my visa debit card suddenly and I don't have any other Canadian card to pay with. Won't let me submit a t...

Resolved! Transfer number "not in service"

Yesterday I transferred my number with Public Mobile. How long does it take to start receiving calls? Now when I call it says that "the number you have reached is not in service"?

cannot understand the instructions

the sim card is not activating

Resolved! New Order for SIM card

Hello, Can someone please help me with cancelling the order I made for a new SIM card?

Service very poor

I am having trouble just getting a basically strong signalI am in a rural area...before I was with Koodo, so the same tower is being utilized by PublicI also have a webooster and it isn't picking up any signal either

new phone won't use data

on monday I got umidigi power 3 phone, put my sim card in it and put everything in that the apn info on the public mobile site said to get it working and now it won't use data so if I am on my way to work it can't connect. does anyone have any sugges...

I still cant call contacts even after purchasing 8 dollar long distance add on

please help

Setting up a new account for my son & getting a new sim card for my new phone.

Hi everyone, I have two questions:1). I have a new phone (which is on the ok to use list), but my old one is almost 6 years old & has what I assume to be an incompatible SIM card (it's not a 3-piece SIM card, it's just 1 big one). So I assume that I...

Transfer plan from Fido

I have transferred from Fido more than a week ago, but Fido account is showing active. How Fido account is active when I am in Public mobile with phone number xxxxxxxxxxxxxx edited by computergeek541: phone number removed

phone not working

I get message that I dont have long distance add on so I upgraded for $15 to $25 and still the phone does not work. What am I doing wrong, very frustrated, been a few days now

Resolved! Change Plan

I want to change my plan from $40 to $50 but my plan just renewed. Do I have to pay twice now? $40 and $50

Resolved! SIM CARD

I Purchase a SIM card over a week ago and have not received it, can you please resend mySIM card, I need to have my service hook up. Order NO> ********Thank you MIGUEL!

Resolved! Cannot Receive Calls from Landline Only

Hi everyone,Could you please help me figure out how to solve this problem?I ported another number to PM today (used in an iPhone with latest iOS) and everything was working fine, except I can't receive calls from a landline. That is, I can text and r...

Resolved! i want to transfer my phone number from publicc mobile to Chatr

i cancel my auto pay here..and want to cancel service before aug-26-2020..i want to transfer my phone number 438-xxx-xxxx from public mobile to Chatr ..i contact Chatrwireless they told me to contact public mobile first....how to do it please answ...

Resolved! Moderator Contact

I have submitted a ticket to get help from a Moderator but I haven't heard back in 48hrs. I am not sure if this is an issue on my end or theirs. Does anyone know how the Moderators contact you? Do they use email or call your Public cell number?

Resolved! Payment

how can i use my savings acct to make payment instead of chequing acct

Resolved! Activating Data on iPhone

I am on the step of activating data on my phone, but I was able to use data without going through the steps outlined (did not adjust APN settings or the MMS settings). since I am able to use data anyways, is there anything more I need to do? Thank yo...

Resolved! Speak with a moderator

I was asked to notify. Moderator once my former provider unblocked my cell and number so it could be ported to my new Public account.please advise next steps.

Resolved! Login disabled

whenever I try to login to view my self serve account it says login disabled. Can someone reset the account.

Resolved! May one credit card be used for several phones?

May one credit card be used for several phones if yes how is it done?Have tried to do this but get message something like ---credit card already registered to other account.

Re: What is the phone number for customer service?

Hi,I would like to cancel service for one of the numbers listed to my account:xxxxxxxxxx.My number is xxxxxxxxxxxxx. I would like to continue the service for my number and the other number listed under my name: xxxxxxxxxxxxxxxxx.Please confirm I can ...

Re: change credit card info for my two phones

My data doesn't work

My plans is renewed for the month of August my data doesn't work i have 5 gbI need help what to do ?

Re: monthly payments

I have referred 3 friends but last month did not receive my 3$ off. I was just wondering what the best way is to get my money reimbursed to my account.

Ho to add another number to my account?

Hello, I'd like to get a phone my 14 years old. Can I add her phone number to my account to keep it all together? I will be managing the account.If not, what do I need to do? I don't want to use her email address as I want to be getting all communic...

Can't receive calls

I have switched my phone number to Public Mobile 2 weeks ago. I was previously using VoIP and I am aware that it takes up to 2 business days for landline/Voip to port the number. But it hasn't happened yet, I can make calls but can't receive them. I ...

Phone calls drop and end - voice mail garbled

Resolved! Phone calls drop and end - voice mail garbled

My husband just joined Public Mobile and is trying the $15.00 plan…I also have the same plan. His phone is a Samsung Galaxy J7 Crown and whenever he tries phoning me or anyone else, his inbound and outbound calls drop and end within 45-50 seconds. Al...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Account suddenly suspended

Resolved! Transfer number "not in service"

cannot understand the instructions

cannot understand the instructions

Resolved! New Order for SIM card

Service very poor

new phone won't use data

I still cant call contacts even after purchasing 8 dollar long distance add on

Setting up a new account for my son & getting a new sim card for my new phone.

Transfer plan from Fido

phone not working

Resolved! Change Plan

Resolved! SIM CARD

Resolved! Cannot Receive Calls from Landline Only

Resolved! i want to transfer my phone number from publicc mobile to Chatr

Resolved! Moderator Contact

Resolved! Payment

Resolved! Activating Data on iPhone

Resolved! Speak with a moderator

Resolved! Login disabled

Resolved! May one credit card be used for several phones?

Re: What is the phone number for customer service?

Re: change credit card info for my two phones

My data doesn't work

My data doesn't work

Re: monthly payments

Ho to add another number to my account?

Can't receive calls

Phone calls drop and end - voice mail garbled

Resolved! Phone calls drop and end - voice mail garbled

claiming reward date against billing date

Phone number not associated with phone

Transfer phone number/plan from physical SIM to eS...

How to remove autopay?

one time payment from the bank chequing account