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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11125 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22055 Views
  • 181 replies
  • 24 Bravos

Resolved! Koodo may have a better deal then PM

Received a text from Koodo asking to consider their service. Perused the Koodo prepaid plans and noticed that for $15 they offer unlimited international texting and Video messaging and 100 free Canada wide long distance if I register a Credit Card. I...

BEER by Town Hero / Héro de la Ville
  • 2130 Views
  • 8 replies
  • 2 Bravos

Resolved! sim card

im already a long time PM customer who now needs a nano sim card instead of a micro sim. can i just order a nano sim and put it into my new phone? im going from a galaxy note 2 to a galaxy s6.

lake by Good Citizen / Bon Citoyen
  • 1101 Views
  • 7 replies
  • 1 Bravos

SIM card activation failed

Hi there,  I am trying to ativate my SIM card but everytime I try to make the payment I get this message: "Sorry, we are unable to process your credit card request. Please ensure your credit card details are entered correctly and try again. If you co...

kvaculik by Great Neighbour / Super Voisin
  • 844 Views
  • 8 replies
  • 0 Bravos

Resolved! swich number

hello! could you bring my 647-707-xxxx back to my account please.  

misshappy by Great Neighbour / Super Voisin
  • 1126 Views
  • 7 replies
  • 0 Bravos

Plan didn’t renew properly

Hello all I’ve tried to renew my plan online and all it did was take 10.00 from my balance and says it’s active but nothing was charged to my credit card and the phone still dose not work. What can I do to fix this 

Souledout30 by Great Neighbour / Super Voisin
  • 856 Views
  • 8 replies
  • 0 Bravos

Resolved! Running out of data soon

Hello.  I have a month to month 500 GB Data Plan. The next payment date is Oct. 28, 2018.  My current data usage is 390 GB with 11 days still to go. What will happen if I exceed 500 GB before Oct. 28, 2018?  Will I be unable to use any more data unti...

withashout by Good Citizen / Bon Citoyen
  • 1046 Views
  • 4 replies
  • 0 Bravos

Resolved! Not receiving inbound sms text

Everything else is working including mms and outgoing sms, just no inbound sms text. Was working just Oct 7th 2018 when I left on a trip to Mexico. I mistakenly purchased an add-on, then another, both incorrectly and thus were refunded recently by Mo...

dlovestoshare by Good Citizen / Bon Citoyen
  • 1899 Views
  • 21 replies
  • 0 Bravos

PUK Code

Need to get PUK code, I PM'ed @CS_Agent multiple times in last few days but no reponse. Any ideas? 0000 and 1234 does not work.Will getting a new sim card work?

I’m worried

HelloCouple days ago I got free SIM card and a number but the question is it free for a month. I got in a grocery store some girls were giving out free sim card for public mobile for a 1 free trial is it true??And Also they didn’t ask me for my payme...

Malik_Hamza1 by Great Neighbour / Super Voisin
  • 757 Views
  • 6 replies
  • 0 Bravos

Resolved! How to use international texting

Sorry for the newbie question kinda new here. I just paid for a new plan which includes international texting but somehow i'm not really sure how to use this i want to text a couple of friends back home in the Philippines. Can anybody teach me how to...

erick1375 by Great Neighbour / Super Voisin
  • 695 Views
  • 3 replies
  • 0 Bravos

Phone tells ppl my phone is not in service

I was with Telus prepaid previous to public mobile. So I ported my number when activating my new service and I can’t get any income txts or phone calls. Ppl attempting to call me get a recording saying my number is not in service but I can make out b...

Tatiana01 by Great Neighbour / Super Voisin
  • 584 Views
  • 6 replies
  • 0 Bravos

partially successful port?

We have been tryign to get my father's number ported from Bell for two weeks now.  Hello,   I spoke with my father and he has still not received the text from public mobile welcoming him, over a week after initially activating the SIM card. He has re...

Resolved! Data only works on wifi

Hello, I've been with PM for a month now, but I've worked out of town so I finally have a chance to resolve my Data issues.  I have an iPhone 4 and my data will only work on wifi. The message I get is "You are not subscribed to a cellular data servic...

Ralphieg by Good Citizen / Bon Citoyen
  • 1609 Views
  • 30 replies
  • 0 Bravos

free 1 month didn't receive yet

Hi MOD. Just wondering if you can help me resolve this issue. Last month I signed up to Public Mobile promotion to get a free 1 month on your second billing.I had a Sim and a number that works.Yesterday my first 1 month expired and I haven't get the ...

My Plan

Hi there,  I have a 30 day plan and can call and text unlimited during these days for 25 CAD. To my astonishment I tried to call the police to make an appointment to report and inquire regarding my lost passport and I got an error message: your plan,...

LauraQ by Great Neighbour / Super Voisin
  • 525 Views
  • 4 replies
  • 0 Bravos

Resolved! No service

Signed up for service for yesterday, account emailed me all is good but still no service this morning. 

4isbetter by Good Citizen / Bon Citoyen
  • 2173 Views
  • 23 replies
  • 0 Bravos

@Moderatorteam no service for days!

I hate this company. I just got back to Toronto and I paid up my account. And I reinserted my Sim card. It even says public mobile on my phone But I have no service, no voicemail, I can’t call out at all. Every time I call it it says oh this is long ...

Ani by Good Citizen / Bon Citoyen
  • 812 Views
  • 8 replies
  • 0 Bravos

Resolved! Why 5 outgoing texts being deducted from my account

I just started up my plan for $10 per 30 days a moment ago. Right after I found 5 texts being deducted even I did not send out any text! How come for this? 

Jingyuan by Good Citizen / Bon Citoyen
  • 1013 Views
  • 8 replies
  • 0 Bravos

Resolved! Didn't get the autopay rewarded

Hello, I have set my account up for Autopay, and it says that I get rewarded for $2, but it doesn't subtract the discount from my total amount. It said that my full amount is due.  How does this work? 

Gina98 by Great Neighbour / Super Voisin
  • 1753 Views
  • 17 replies
  • 0 Bravos

Resolved! Multiple lines per accound

I am hoping more lines to my account. I read some older posts from 2016 that said this was not possible. Is this still the case? And is there still a limit of two accounts per credit card?

dannidickson by Great Neighbour / Super Voisin
  • 1099 Views
  • 6 replies
  • 0 Bravos

Resolved! Overcharged for outgoing texts

Since I got my phone I have sent 2 outgoing texts, but have been charged for 40!!Does anyone know why this is or how to resolve the issue?

Wilmes by Good Citizen / Bon Citoyen
  • 1844 Views
  • 12 replies
  • 0 Bravos

SIM card

@CS_Agent I just started a plan with you guys a couple days ago and love it! My brother told me about you guys and he had ordered a SIM card in the mail to get the $40 plan with 4.5 GB, which ended yesterday. But the SIM card still hasn't arrived, is...

Morgan20 by Good Citizen / Bon Citoyen
  • 580 Views
  • 3 replies
  • 0 Bravos

Resolved! US roaming not working

Hmm...so, yesterday, I bought the $15 add-on for 10 days of US roaming talk and text. My phone shows connected to AT&T and has been connected to T-Mobile in other areas. My phone's data roaming setting is turned on and my account shows $15 as the bal...

tamasf by Great Neighbour / Super Voisin
  • 1555 Views
  • 9 replies
  • 0 Bravos

Resolved! How do I find my PIN #

I tried switching to another phone but could find a valid PIN # to unlock my SIM card....

GlennK by Great Citizen / Super Citoyen
  • 1399 Views
  • 9 replies
  • 0 Bravos

Resolved! Account balance

Yesterday I paid $30 for a new $30 a month data and phone plan. My account balance states I have $2.00. Why?

Francisxr by Great Neighbour / Super Voisin
  • 840 Views
  • 5 replies
  • 0 Bravos
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