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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1920 Views
  • 24 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30251 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42016 Views
  • 185 replies
  • 29 Bravos

Self serve

Hi I have public number and trying to set up an account . I entered my public number to get the six code for next step but I am getting the 6 digit code, plz let me know the other option to set up an account 

747 by Great Neighbour / Super Voisin
  • 517 Views
  • 2 replies
  • 0 Bravos

Purchased USA Add-on - Didn’t Work

I purchased US Roaming - Talk Text 250 Data (10-day) bundle by $20 yesterday, foiund only data is working. I can not make call or text , automated voice tells there is no add on in my plan. But i can see it is in my plan  using  my selfserve account ...

mirzasami77 by Great Neighbour / Super Voisin
  • 848 Views
  • 6 replies
  • 0 Bravos

My friend’s can’t call me.

I'm able to do outgoing calls, but my friends can't call me. We live in a same city. They don't get my message either. Is this a general problem with public?

ressalm by Great Neighbour / Super Voisin
  • 673 Views
  • 3 replies
  • 0 Bravos

Public Alert in BC

There was a Public Alert test in BC yesterday just before 2:00pm, which I knew was happening. I had 2 people in my office and was on a land line when it happend. Each of the 2 cell phones in my office and atleast 3 on the other end of my call had the...

Johan by Good Citizen / Bon Citoyen
  • 1280 Views
  • 10 replies
  • 0 Bravos

Phone going straight to voicemail

Hi, I joined Public Mobile about two weeks ago and have had no problems until yesterday.  My phone is suddenly going straight to voicemail.  Any suggestions?

Springs by Good Citizen / Bon Citoyen
  • 3985 Views
  • 39 replies
  • 0 Bravos

Setting up Voicemail

I followed the instructions for voicemail setup, however I am unable to figure our what my "box" number is, or if I even need one.

ecowen by Model Citizen / Citoyen Modèle
  • 386 Views
  • 1 replies
  • 0 Bravos

Resolved! voicemail

i have the 25 dollar plan in canada, but i cannot set up voicemail. when i dial 1 or my cell number it says i don't have a talk plan, therefore no email.the $25 plan includes voicemail, so what can i do now ?

tmann39 by Good Citizen / Bon Citoyen
  • 1609 Views
  • 10 replies
  • 0 Bravos

Resolved! My phone calls strange number 5875804001

27/11/2019 8:51Outgoing Call40******055875804001AllAB0:00:07 Minutes$0.0027/11/2019 8:13Outgoing Call40******055875804001AllAB0:00:06 Minutes$0.0027/11/2019 7:41Outgoing Call40******055875804001AllAB0:00:12 Minutes$0.00My phone calls strange number i...

1feland by Great Neighbour / Super Voisin
  • 2430 Views
  • 5 replies
  • 0 Bravos

Porting number from Freedom

My husband is nervous about changing from Freedom as its his business phone.  I think he should change to Public as Freedom has terrible reception in our house and I've been having a great reception with Public.  How long does the porting process tak...

tpetryni by Great Neighbour / Super Voisin
  • 5353 Views
  • 8 replies
  • 0 Bravos

Free Incoming Calls?

Hi, I have the $15 plan which includes free incoming call. I am trying to understand my purchase history, There are incoming calls, one for over 3 minutes, which is included in my 24 minutes used. This call has no originating number which is strange....

MaryAnnM by Good Citizen / Bon Citoyen
  • 1854 Views
  • 17 replies
  • 1 Bravos

Resolved! Google pixel 4?

Assuming it is supported?  But don't see it listed.  Can someone confirm before I order?  THANKS!

karen73 by Good Citizen / Bon Citoyen
  • 1406 Views
  • 4 replies
  • 0 Bravos

Adding funds

How do i add funds? That may be the issue.... i'm on autopay but cannot unsuspend my account or reduce my plan. It's expires Dec 3rd  Edited by computergeek541: changed title to remove customer's phone number

AllenBennett by Great Neighbour / Super Voisin
  • 1042 Views
  • 2 replies
  • 0 Bravos

Resolved! Tracking SIM order from PM

Hi, I ordered SIM cards directly from PM site 7 business days ago but it hasn't arrive yet. I tried tracking from CanadaPost using the order number, and it says it is "In Transit" and that Canada Post received shipment from originating facility in Mi...

troy77 by Good Citizen / Bon Citoyen
  • 2132 Views
  • 10 replies
  • 0 Bravos

Sharing with my ipads

Other than my cell phone I have 2 ipads that require cellular data for my business. Currently I'm with Telus and my plan covers all 3 devices. Is this possible with Public?

DarrylJackson by Great Neighbour / Super Voisin
  • 529 Views
  • 2 replies
  • 0 Bravos

new unregistered sim card validity

Hi, Could you please tell me for how long I can keep freshly purchased unregistered sim card? Any expiration period exist? Thanks

diam by Great Neighbour / Super Voisin
  • 731 Views
  • 2 replies
  • 0 Bravos

Resolved! Setting up autopay

I have tried to set up autopay, but when I but my card in it says Unable to process transaction, as it was denied by my card issuer I have talked to my bank CIBC and they said that it shouldn't be due to them. Has anyone else had this problem and kno...

Joshsinclair by Great Neighbour / Super Voisin
  • 1861 Views
  • 5 replies
  • 0 Bravos

Mobile Network Disconnected

HelloI am trying to set up my PM Sim Card. I got the account set up, and my number from PC Mobile ported. I have a Samsung Galaxy A5 (2017). I got the APN settings set up. The mobile virtual operator type is set to GID and the Mobile virtual network ...

rose2640 by Great Neighbour / Super Voisin
  • 2268 Views
  • 7 replies
  • 0 Bravos

US add-ons

I recently purchased a US add-on. I appreciated the text telling me when it was going to expire. However, I really would have appreciated a similar text confirming the purchaseand when it would expire before I left on my trip. All I received when I e...

bakergran by Great Neighbour / Super Voisin
  • 1018 Views
  • 6 replies
  • 0 Bravos

refferal code

Where to insert code someone refered me to PMobile .Where can i get the black friday promo code on a 35+deal ? Thanks

Aliza by Great Neighbour / Super Voisin
  • 725 Views
  • 2 replies
  • 0 Bravos

New account promotions not applied

I registered as a new public mobile client and was suppose to get a $10 off discount for the first 6 months however, it has not been applied yet. 

Izza by Great Neighbour / Super Voisin
  • 1067 Views
  • 4 replies
  • 0 Bravos

Resolved! voicemail problem

 thanks for asking, my phone has been set up for a couple months now. just today though I am unable to access my voicemail. whenever i dial my own number or the VM number the call is rejected as being long distance and public mobile mssg says I  need...

car23888 by Great Neighbour / Super Voisin
  • 1075 Views
  • 4 replies
  • 0 Bravos

The Black Friday deal.....my results

I am so proud of Public Mobile.  Yesterday I used my friends referral. I bought the $15 plan 2x500 minute and the international plan as I saw suggested here. No point of buying Canada and USA LD. I took a PM number as my friend  did too. We both had ...

RachelWard by Good Citizen / Bon Citoyen
  • 1276 Views
  • 5 replies
  • 5 Bravos

Resolved! Smooth Process- Walmart

I'm seeing alot of negative feedback here, had a very positive experience with setting up my account.  I wanted to get the account set up right away, so I looked at the 'find a retailer' map. Walmart. Headed in there and asked for a sim card.. he jus...

Bethn by Good Citizen / Bon Citoyen
  • 2152 Views
  • 9 replies
  • 2 Bravos

Voice mail

I can not set up voice mail unless I have air time correct ? thanks : also if I want to turn off VM how do I do it ? 

RODNEY2008 by Great Citizen / Super Citoyen
  • 871 Views
  • 4 replies
  • 0 Bravos
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