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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I should not be out of data

I got a message that I am out of data.Contract is for 200mb and I use about 50mb a month.From the date of my contract to now I got only 30.242mb used.Where do I need go or to whom I need to talk to to make this fixed.Thank you

Resolved! 2nd Month free promo not applied

Hello, I have registered my email during the 2nd month free promo period, however when I tried to activate my new phone line on PM, it gave me that the email name is too long (longer than 30 characters), although this is the email I used to register ...

Resolved! Cost of $30 plan after taxes, fees, etc

Hi there,I am considering switching over to Public and was wondering what the actual cost of a $30 plan after taxes and fees in British Columbia?Thanks

Resolved! Phone Compatibility

Can you please confirm if a Moto e6 phone is compatible with Public Mobile? Thanks!

Moving from BC to Edmonton for One month. Do I need a new phone number?

Resolved! Moving from BC to Edmonton for One month. Do I need a new phone number?

I am moving from BC to Edmonton for one month. Do I need a new phone number? My phone number in BC starts with 778 area code. Edmonton phone start with 780. Do I have to get a new phone number for 1 month?

Resolved! Texting issues - wifi required

Hi everyone, I've been using PM services since December and everything worked fine. But for the last month I'm have issues sending and receiving SMS. Nothing can be received nor send unless I'm connected to WiFi or I turn data on (It's turn off from ...

Phone credit

How to use my phone credit to add data?

Puk and sim code

Need to enter PUK code

My Account has been blocked

Hi, My Account has been blocked, as I could not remember my password as security question. I need to make payment to my account as my service is disconnected. Please help !

Resolved! Transferring number -

Just sign in as a new customer. Need to transfer my fido number to public number. System wont let me. Please help

Resolved! No self serve, no phone!

I JUST activated my new sim in a new phone but hadn’t set up Self Serve yet. Psycho bf steals phone and I cant report it stolen or stop any auto payments without the actual phone. What do I do??

Resolved! Transferring number - won't let me insert serial number

I am trying to transfer a number but the box that asks for the serial number won't allow me to enter any information. I don't have an account number because my plan was a corporate account so I have no information to enter in that box. This is gettin...

sending MMS without data

Does anyone know what band (3g, 4g etc) a phone needs to be able to send mms messages without data? I know this works because I've had phones that do it, most recently was the realme x2. I'd like to know what to look for in a new phone so I can hav...

no service

i updated my iphone 8 and my sim card worked fine prior to update but now no service??? help??

New activation - I used referral link but no $10 referral

Got a text from PM but it says $0 for friend referral

No service

My phone quit working today-and now shows 'no service'. My account is showing its active

Resolved! Sim Card Reactivation

Asking for my daughter. She just returned from being out of the country for 6 months. Her credit card was compromised so she had to cancel it which affected her auto pay. She tried to access her PM account to add money but it appears that she is lock...

Will prepaid credit work with PM

A friend of mine is thinking about going with PM and was wondering if they can use a prepaid credit card with autopay ?

Resolved! Autopay

Can i setup autopay with my bank account or do i need a credit card?

Refer a friend to get $20 credit

Resolved! Refer a friend to get $20 credit

I got a text a few days ago about referring a friend to get a dollar off a month and a credit of $20 and $10 for the person I refer. When will I see that credit for myself

PUK code

how do I get my PUK code?

Resolved! 90 day plan?

This is just curiosity. I noticed in a few places a 90 day plan being mentioned, but I can not see anything other than 30 day plans. I am guessing there was one in the past that was discontinued? I also noticed mention of LTE plans, but only see 3...

Resolved! wrong number accidentally ported

Hi i recently signed up for public mobile and accidentally made a typo for my number. I'm pretty sure the number I gave is someone elses number and I would like to keep my old number. Is there any way I can go about this? I have submitted a ticket bu...

Bad sim card

Hi. I have been with Public for a number of years. Currently my phone is showing”no service” . I put the sim in my iPhone 5 and still no service. i noticed a problem this am when a text to a non iPhone bounced. I googled a solution and changed the AP...

Resolved! SIM card not recognized

I tried to register using my iPhone but the Continue button, after the box where you click to accept terms and conditions, wouldn't work so I switched to entering the same info on my laptop and then I got a message that my sim card was not recognized...

Phone number no longer available after failed activation

I was attempting to activate a new sim card when my browser crashed. Unfortunately when trying again the number i quite liked was now showing as unavailable which i find a little hard to believe because i live in a pretty remote area. Upon a failed...

Resolved! Recently switched internet to dryloop; activated a new PM account; need to port in a Bell Landline

I've: - Recently switched my Bell internet to dryloop- Recently activated a new PM account with a random phone # Now I need to port in a Bell Landline as it was giving me issues at startup (so I defaulted to a random phone number assigned). It is su...

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