Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Is there any new Back to School deals coming?

We are looking for a second line for our daughter and wondering if there is any new BTS deals planned or is it just what is current?

Resolved! Incomplete phone number transfer messing up my texts?

So, a bit of background: I'm decided t switch from Primus to Public Mobile when I got a new phone about two weeks ago. Everythign went fine, but I noticed that it was taking a REALLY long time to port my number over. More than two days. I even got a ...

Resolved! Can't access my account

Hello, I am trying to change plans for myself but I forgot my password and the link to reset is not working. Please help me.

Add on thanks for the 1gig

Thanks for the gig

Lost sim and can’t get into my self serve

Hi I lost my SIM card and ordered a new one. I tried logging into my self serve account however I can’t I tried resetting my password and I get the email but they don’t work. I have to cancel this sim and keep the plan for the new sim. I also have al...

Resolved! Where is «Build Your Own Plan» ?

Hi, Where is «Build Your Own Plan» ? Thanks

Resolved! New number

How do I get an actual Owen Sound number?

$15 plan - 100 mins Unlimited incoming

We are new to public mobile and signed up for the $15 plan with 100 mins. We had a warning that we had only so many minutes left which I found odd. I reviewed the usage and found about 100 mins in total listed between incoming and outgoing, but out...

Resolved! Invalid simcard number after activation broke

I tried to activate the SIM and it failed in the last step... it was written I shouldn't worry and just log in again, but that's not possible I can't log in with the email/username/pw I gave and I can't activate the SIM again from beginning because n...

Resolved! Self-serve 6-digit verification codes not working

I am trying to set up self-serve for my new phone plan, but when I enter the 6-digit verification code that I recieve by SMS, it doesn't work and I just get a new text. Have gone through about 15 codes so far...anyone else had this problem?

Resolved! Suspicious activity

Hi I am not subscribed to nor do I use public mobile but for some reason I was charged via credit card this morning and I would like to know who charged my card

Resolved! No email sent with password reset

I was locked out of my account so am trying to reset my password. I am told that an email has been sent to me, but it never arrives. Solutions? Thanks!

Forgtten password

Hi, Can I request a DM from a moderator to reset my self serve password, I have tried to use the websites 'reset password' function several times and on several different days and have not recieved an email to reset my password. After doing some sear...

Resolved! 1GB of promo data

I was just wondering if the extra GB of data was for 30 days or is it mine to keep?

Resolved! Referral code combination

Joined Public Mobile yesterday at London Drugs and just finished setting up my account today. All went well and I received my $10. credit from a friend who referred me. Now received my own personal referral code, just not sure if the O is a number o...

Resolved! Calls automatically going to vm

Just found out 90% of calls to my phone are going automatically to my voice mail. There is no record of missed calls on my phone but they show on the callers phone.?

Unable to register acct profile

Good Afternoon,I went to register with my new PM phone acct. at: https://selfserve.publicmobile.ca/self-registration/I filled in all the appropriate fields, clicked the Create Your Profile button, waited for minutes for the "processing" circle to sto...

Auto Pay

Auto pay not processed and phone not working. This isn't an issue with the credit card status or dates. Online payment is not working. How can this be resolved?

Got the awesome bonus data from Public Mobile

Hello!What a great start to the day to get the data promo! Hopefully everyone got theirs too. Feeling excited as I just got the text confirmation that Public Mobile sent. Thank you!

I'm on Visa auto pay

My visa is good standing, it's getting paid automatically on my checking account so Why would i receive this kind of message? "Your account is currently expired. You will need to top up to reactivate and purchase add-ons." and sure enough I couldn't ...

Resolved! iPhone - New and Travel

Hi everyone,hoping you can help please as haven't quite found the answer I need. Spoiled, rotten me is about to head on an African safari. I want to upgrade to the new iPhone for my camera. 1. Could you please tell me what are the steps to swap ph...

just received the bonus for 1GB

Just received the text and 1GB applied to my account. Wonderful.

Strange voicemail notification behaviour.

When a voice mail is left, my phone (Nexus 5, Android 6) shows a notification icon for it.After calling the voicemail and deleting the message, the notification icon remains.Only after calling the voicemail a second (and sometimes third) time with no...

Resolved! New Customer - So many issues :(

I signed up for a new PM account yesterday at 5pm for my teenager (first phone for her!). Got home setup a new phone and was able to login in to My Account to setup. Tried resetting VM password and it says it's been reset to the 10 digit phone numbe...

Free 1 GB

I was sent an message to my phne xxxxxxxxxx that I recieved a one time offer of an additional GB but is has not shown up on my account yet. Edited by computergeek541: personal information removed.

Plan renewed and service no longer works...

I just finished my first month on PM, I have the 15$ plan and am setup for Autopay. The first 30 days expired yesterday, and my credit card was charged for my second month less my autopay reward. This morning my phone no longer will make calls, send...

How to link a referral after the sale is made

I was at the store yesterday with a friend whom I referred to Public Mobile and supplied the technician who was doing the transfer to Public for my friend with my code to get the referral bonus. He neglected to put in the code during the set-up of he...

Creating an account for my niece - how should I set this up so that I can pay the bill

I will be setting up an acount for my neice. I am looking for the best way to do this. Initially I will be paying for her account so I will need billing access. but eventually I foresee that she would have full control over the account (including bil...

Resolved! Refer a Friend Program

Hi All, Is there a way I can see how many people have used my referral code?

On-line statement?

Do I get a monthly on-line statement? If I do, how do I access it?

Community

Forum Posts