Community

Resolved! swap sim card

Resolved! Referral has not come through?

My brother has now been a user for a full month and he used my referral code when he signed up.  However, I have not gotten the credit, nor have I gotten any the discount either?  I have been using public since Dec of 2020.  How can I get this proble...

Resolved! Moving to Nova Scotia from BC

Hi there,I will be moving to Halifax in a few months. Will anything change with my plan if I move there? I'm assuming I don't have to do anything and my phone plan will continue to work as usual, right? Thank you!

Resolved! What is the difference between Canada wide talk versus province wide talk.

If I'm in Alberta and I phone BC or Ontario, does it go against my province wide limit or Canada wide limit?  It all seems to be assigned to Alberta.  

Resolved! Data limit reached but have not used them all

Hi, I noticed that my data is not working and upon checking my account, it says that I have used all my data on my plan. But I have checked the history and I have not used all of it yet. Is there a chance to get my unused data back? Thanks!

Resolved! New number today but appears to have already been assigned

Just registered, activated and paid for 2 new accounts today. One works just fine, the second xxxxxxxxxx does not.  Someoneelse answers the number so it appears that I have been assigned a numberalready in service with someone else?? Have tried it se...

Resolved! Moving within BC

My wife and I both have Public Mobile plans. We currently live in Abbotsford, BC with lower mainland area codes. We will be moving to Vancouver Island next month.1. Will we be able to keep our numbers the same?2. Will we need to shift our service are...

Resolved! Private phone number

How do I make my number private

Resolved! new questions in community

Is there a specific tab on community platform under which the new questions in community are posted?Thanks 

Resolved! holiday promotion

was the holiday promotion for extra data and international minutes only for a limited time(1 month) or us it still continuing?Thanks 

Resolved! data overage

HiAre there any data overage charges in case we slightly exceed the limit?Thanks

Resolved! Unregistered Sim all of a sudden

Hey all,  So I have a $50 plan that went inactive on the 17th because lack of funds, I went in today and got a $40 and a $10 vouche( I guess no such thing as 50 dollar vouchers at London drugs wierd) to add to my account, did that but phone did not r...

Resolved! Changed my number by accident

Hello so I was checking out the option to change my number and I thought there was going to be a confirmation window and it just changed my 416 number I just wanted to see how the app works but I would like my number back if it's possible please and ...

Resolved! Can I use my 2GB holiday giveaway add-on after I used up my data during a month?

Hi there, I have fully consumed my 1GB monthly data before a month is to the end, is my 2GB holiday giveaway add-on applied right away automatically, which means there is no any additional charge? 

Resolved! how to check my ticket's status?

Just going by: https://productioncommunity.publicmobile.ca/t5/Getting-Started/how-to-check-my-ticket-s-status-It-s-has-been-2-weeks/td-p/110196  I created a ticket, but didn't print the details.  I don't see an e-mail regarding the ticket.  Surely th...

Resolved! SIM card change

Hello I can’t self serve , I wanted to change my SIM card 

Resolved! Error 802?

Hi, I'm trying to set up a new account. I've purchased my SIM, however my previous phone was lost, so I don't have that old device to verify my number. I contacted my old service provider and they released my number for Public Mobile to access. Thus,...

Resolved! new $50 plan

Hey I have a question about the $50 10 gig plan is it virtually the same as the $50 8 gig plan?This is what I have now plus 1 extra gig from when a Christmas promotionMy PlanThis plan includes: -- 8.5GB at 3G Speed- Unlimited International Text- Unli...

Resolved! Help me activate

I have tried activating my Sim card at least 20 times. It fails over and over at various points in the process. Tried submitting a ticket and it won't let me because I do not have an account.