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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

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Not able to access data iphone 5s model a1533

Resolved! Not able to access data iphone 5s model a1533

The apn setting has been updated to sp.mb.com but still no go. Pls advise. Data has no issue on my other phone

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$2.00 Monthly Preauthorized Reward

Resolved! $2.00 Monthly Preauthorized Reward

Preauthorized payment comes with a $2.00 monthly reward. Now as started in the pre-sign up details, the reward will be applied to my monthly bill every month thereby bringing the bill down by $2.00. The deduction will continue for as long as the prea...

Resolved! Porting

Hello. I am trying to port my phone number from kiddo.how is that done ?

Texts sending as wrong number

Resolved! Texts sending as wrong number

Hi there, I switched over to Public Mobile from Koodo just last month and ported my number to do so. Occasionally when I send texts, they send from the temporary number which I was given in order to keep my original phone number. It only does this wi...

Resolved! What does "time of next renewal" mean?

I asked @computergeek541 on another thread and I did not understand the answer. Is "time of next renewal" the same as when your next payment is due? Sorry but English is my second language and I am not familiar with the terms used here in PM forums. ...

Resolved! Switching Plans...Is There a Limit?

Hi folks,Just wondering if we would be able to switch to better plans when one comes up. I was with another provider before, and that provider has always said that I can switch to a more expensive plan but can’t switch to a plan where the cost is low...

5G free data

5gb promotion

Scam???

Lost my phone and found again

I lost my phone so I suspended service . Now I have found it and need to re start service but it is not working

Resolved! Transfer phone number to another provider

How to transfer my phone number to another provider?

Resolved! Got an unauthorized port text and we cant log in to self serve

We got an unauthorized port text message about an hour ago but we cant log in to self serve to submit a ticket as we are locked out. Please help as we want to make sure the number does not get transferred.

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Resolved! Log-In Disabled / Old Email / Can't Port a Number

Hi! I recently switched from Public to another provider, but there was an outstanding payment on my account. Now my account is closed, (keeps saying log-in disabled), and I can't log in to make that payment. I was hoping to port my wife's number (end...

KOHO Promo

For those of you using also KOHO, if you use your card to pay your Public Mobile bill apparently they have a 2.5% promotion currently on If you refer someone or get a referal code you get an additional 1% (so 3.5% total) Its not alot of money but lit...

Resolved! Cannot submit my payment

Hello I have suspended my account and it told me to make a payment by 24th (tmr) in order to get it back. However when I try to submit my payment, it wouldn’t let me. (I have autopay set up but it wouldn’t let me press the submit button). Please help...

Resolved! Can not submit payment

Hello I’ve suspended my account because I’m going overseas, and today is the last day of the 90 days limit. However, I couldn’t submit my payment. ( I have auto pay on but it doesn’t let me press the submit button). Please help Thankyou

Resolved! What happens if you exeed data limit $50. plan

If I purchased the $50. plan and got to the limit on the data will I get overage charges or will I be able to buy extra data?

Data question

Resolved! Data question

Hey everyone! I am loving PM I was wondering if the data from month to month that is unused carries over? sfter my first 30 days mine has not - I’m currently on the $40 plan but wanted to go down to $30 eventually any tips??! thanks

Used up Data

good morning i put my phone on a wireless charging pad ontop of my pc to charge and it used all my data up over night, 4gb in a week 2 times it was on the charge. just bought the charger a week ago, since the apple cord got chewed up by the kitties...

Pas de service

Resolved! *611 no PIN.

Why when I call the Public Mobile 611 number from a different phone it dosen't ask for a PIN to get into my account ? It looks like i am able to make charges from my card without a PIN. Is there a setting to make a PIN required ?

Resolved! Unknown Email/Login Change Email

HiMy husband died suddenly last week. He had all of our 4 phones set up. I have login info for every one but my son's. All I have is his phone number but cannot find the email that was used to manage this account. Also is there a way to change t...

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