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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Tried to Change my Number (Transfer a wireless number from another provider)

Hi there, I have a Bell pre-paid number that I tried to port over to Public Mobile. I am already a Public Mobile customer and had a number/account with them. I clicked on the "Change Number" link and selected "Transfer a wireless number from another ...

Resolved! Incoming Calls

I set up two phones last night. Both can send and receive texts, use data, make calls, but CAN NOT accept incoming calls. They go right to voicemail. Its been 12 hours, turned phone on and off.

Resolved! International Talk Add On 400min not working

Hey, I purchased a 10$ International calling add on upon my 35$ plan to call back home in Bangladesh. Yet, every time I try to call there (using the country code +880 infront of the number ofcourse), I get to hear an automated message telling me that...

AutoPay Stopped & I Cannot Reactivate My Account - Please Help!

Good evening everyone, So, weird thing happened to my account recently. It seems like Public Mobile's AutoPay did not work this month and my service was abruptly cut on Monday, 26 August. I have not been able to reactivate it since then, having reen...

Resolved! Re: back to school deals...take advantage?

Hmmm...my slightly brain dead post about taking advantage of the London drugs offer to new customers as an existing customer got me thinking. I have a smartphone I switched to the $40 plan with no new customer promo. However I did get the 1 gb bonus....

Resolved! I topped up my account and switched to another and lost funds

i added $40 to my account because i intended to switch from my old $32 plan to the new $40 one but when i did so i must have done things in the wrong order and payed for my old plan and then tried to switch over to the new one. doing so only gave me ...

Resolved! Yet another confused customer puzzled by data caps and 3g vs (throttled) LTE

I signed up with PM a few years ago and most of the time I've been happy. I've been thinking of upgrading my plan because I was only getting 6gb per 90 days, which isn't great and I'm starting to exceed that cap. So I go to PM's website to figure out...

Problem with Public Mobile's SSL Certificates

Hello Folks! Whenever I try to access public mobile website, I get the following error: *** ERROR START***Your connection is not secure.The owner of publicmobile.ca has configured their website improperly. To protect your information from being stole...

Resolved! Unable to Set Up a Self-Serve Account

Hi there, I recently switched over to PM and had my new SIM card activated. I've been trying to set up my self-serve account for a few hours now, but every time I enter my phone number, I receive the following message: "The phone number entered is in...

Resolved! public mobile app

Hello everyone! I am new to public mobile, I would like to know if there is an app available for us to have an easy access on our account? I tried to look on the app store but found nothing. thank you for your help!

registering for community

I wonder if there is a way to indicate whether the user name has already been taken while filling out the registration. I had to go back and fillin my password multuiple times before I was successful - just a suggestion

new page

so how is it you contact public mobile moderator now i am locked out of my account and it says contact public mobile ??? how or who do i contact ??there is no more tag for a moderator on this new page set up

Self service problem

I forget my I'd ND password plz help me how can I start self service

Resolved! 25$ talk and text

On the 25$ talk and text plan. It says unlimited talk CANADA. That’s clear. The text is unlimited international. Does that mean text in Canada is not included?

Can't add Add-On

I'm on the $40 for 4GB plan and am trying to add a US Roaming addon to my account. I've added a $50 balance on my account, but my service is still showing as Inactive. It says that my service expired on Sept 28, 2019 (so 1 month in the future). I ca...

Resolved! New customer. No data, internet doesn't work.

I just activated a new plan for my wife's phone. It is unlocked and is listed as compatible. Samsung Galaxy S5 Neo. Phone and text works but no data, no internet connection. $25 plan with 1Gb data. Simon, the bot, tells me to check APN settings. It d...

Resolved! Royal Screwup

Hey there, So, I just tried seting up my account and followed all the steps correctly to port my number over fom Virgin Mobile. The problem I encountered - I hit an auto fill to quickly enter my number and an alternative one, but somehow through the...

Unable to receive verification code

Hello,I'm having difficulties getting verification codes from Nike's verification system. I've received codes before but there seems to be a bug with my account and I'm unable to receive any codes, and Nike support only suggests that potentially it's...

us text

can some on tell me why, when i apply for the $8 for 10 days of texting in the US, they want to put $25 on my credit card?

Resolved! 4 digit code

I am wondering how to reset my 4digit code ? I lost mine. This is the code you have to enter when you call in by phone and are looking to see how much data you have left..

Is there any new Back to School deals coming?

We are looking for a second line for our daughter and wondering if there is any new BTS deals planned or is it just what is current?

Resolved! Incomplete phone number transfer messing up my texts?

So, a bit of background: I'm decided t switch from Primus to Public Mobile when I got a new phone about two weeks ago. Everythign went fine, but I noticed that it was taking a REALLY long time to port my number over. More than two days. I even got a ...

Resolved! Can't access my account

Hello, I am trying to change plans for myself but I forgot my password and the link to reset is not working. Please help me.

Add on thanks for the 1gig

Thanks for the gig

Lost sim and can’t get into my self serve

Hi I lost my SIM card and ordered a new one. I tried logging into my self serve account however I can’t I tried resetting my password and I get the email but they don’t work. I have to cancel this sim and keep the plan for the new sim. I also have al...

Resolved! Where is «Build Your Own Plan» ?

Hi, Where is «Build Your Own Plan» ? Thanks

Resolved! New number

How do I get an actual Owen Sound number?

$15 plan - 100 mins Unlimited incoming

We are new to public mobile and signed up for the $15 plan with 100 mins. We had a warning that we had only so many minutes left which I found odd. I reviewed the usage and found about 100 mins in total listed between incoming and outgoing, but out...

Resolved! Invalid simcard number after activation broke

I tried to activate the SIM and it failed in the last step... it was written I shouldn't worry and just log in again, but that's not possible I can't log in with the email/username/pw I gave and I can't activate the SIM again from beginning because n...

Resolved! Self-serve 6-digit verification codes not working

I am trying to set up self-serve for my new phone plan, but when I enter the 6-digit verification code that I recieve by SMS, it doesn't work and I just get a new text. Have gone through about 15 codes so far...anyone else had this problem?

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