Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Able to phone out but cannot receive calls. when someone calls in operator says "number cannot be as dialed, please check number and dial again". Signal strength good, flight mode off, sim card installed correctly. Do you have a solution.?
I have a Canada-wide plan, but when I make calls away from Toronto, I get this message:"Your call is being connected. Long distance charges may apply."Is this normal? I don't want to get charged for no reason.
Dear Sir/Madam, 611 texted me saying: "The AutoPay on my account will expire in 30 days. Please visit selfserve.publicemoblie.ca to make an update to ensure uninterrupted service. (2/2) What does this mean? What do I need to do in order to continue A...
I started having problems receiving texts from a friend. I was with her and she sent me a text and I didn't receive it. I checked everything I could think of and I'm not an airplane mode and I can't figure it out any help would be appreciated.Just in...
I will be frequently traveling to the US for extended periods, so I want to switch to a plan where I can receive my Canadian calls and texts in the US, call US and Canadian numbers, and have data in both the US and Canada. i was looking at the $50 pl...
Just got a text saying they are having issues transferring my phone number because of an incorrect MEID. They said someone will phone but I am impatient, can I fix or hurry this process up myself? The original SIM is still in the card.
Hello. I am trying to replace my credit card and I believe I tried too many times (using incorrect methods) and locked myself out. I tried 5-6 times and eventually landed on this (from @darlicious Reboot your device.Clear your browser, use secret/inc...
Hello, good afternoon, I forgot my password and my account was blocked, I need to recover it to be able to register my new payment method. somebody could help me? Thank you so much
