FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 73453 Views
  • 181 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 75124 Views
  • 181 replies
  • 32 Bravos

SIM Card won't work after a typo in account number...

Hi, I tried to transfer an existing phone with an existing number under a different provider.  I entered the account number when prompted incorrectly, and I don't know how to correct the incorrect account number.  I have the right account number on h...

tsuekhung by • Great Neighbour / Super Voisin
  • 2832 Views
  • 11 replies
  • 0 Bravos

My phone is disconnected

My phone is  disconnected and i need to pay the bill i need to talk to someone please contact me at XXXXXXXXXX [Edited by srlawren to remove phone number, as per community standards.]

wiilo by • Great Neighbour / Super Voisin
  • 1258 Views
  • 3 replies
  • 0 Bravos

Dropping calls

I'm in the hamilton area of Ontario,  I am experiencing a large amount of dropped calls , how do I fix this issue? 

Tonitee by • Great Neighbour / Super Voisin
  • 2188 Views
  • 9 replies
  • 0 Bravos

Resolved! My card is lost in mail and someone took it, how can I get it back

Long story short, bought a sim card online as pre-activated .  Now the sim was lost and someone took it. To make it worse, he register a self serve account already with an unknown e-mail.  I have all the documents to prove it's mine. How can I get it...

ab2004 by • Good Citizen / Bon Citoyen
  • 7435 Views
  • 37 replies
  • 2 Bravos

Resolved! Can no longer access internet via phone/plan

I've had a 1GB (500MB+500MB) plan for almost a year now.  All has worked fine so far, but now with this last monthly plan payment, there is no more internet connection.  Phone calls and text messages come in/out normally, and I can browse the interne...

joeh by • Good Citizen / Bon Citoyen
  • 3224 Views
  • 13 replies
  • 1 Bravos

Voucher not working

I bought a top up 25 dollar voucher butnits not worming

Alookla by • Great Neighbour / Super Voisin
  • 1774 Views
  • 9 replies
  • 0 Bravos

Error Code: 821 trying to activate

I am trying to activate a SIM card and have received error code 821 from both Firefox ,Chrome and Chrome Incognito mode. What can I do to move forward?

auto78692 by • Great Neighbour / Super Voisin
  • 1838 Views
  • 6 replies
  • 0 Bravos

Resolved! Port to koodo

I would like to port my pm number to my new koodo account but lost my SIM card  

Tstorms03 by • Good Citizen / Bon Citoyen
  • 1867 Views
  • 6 replies
  • 0 Bravos

Resolved! “Talk is not included in your plan”

I am in Canada and am trying to call a number in Turkey. I added 300 international minutes within the last hour, but I keep getting the “We’re sorry, talk is not included in your plan” message. When I call local numbers, I do not get the message. Wha...

Gabe1987 by • Great Neighbour / Super Voisin
  • 1721 Views
  • 5 replies
  • 0 Bravos

Resolved! I cannot access the Internet

Nothing is changed, the APN is perfect, I've been home, there was a fire and I had to step out when I noticed I do not have Internet connection, I've restarted my phone, I can make calls, but I cannot access the Internet. Kindly explain what's going ...

ayourque by • Good Citizen / Bon Citoyen
  • 3732 Views
  • 17 replies
  • 1 Bravos

Resolved! Outside Canada

Hi there. Im outside of Canada, and want to change my plan before I come back in. I can not see the plans and pricing from where I am. Is this because I'm outside Canada? 

nutsack by • Great Neighbour / Super Voisin
  • 1578 Views
  • 4 replies
  • 1 Bravos

Resolved! Why I can't answer my phone?

Today I got the sim card and swipe to public and requested trans my preview phone # andpublic said wait up to 2h but now more than 2h almost 4h now.I tried reboot my phone 4 time already but still not work.Why happen to me? what is wrong?Please help ...

Kazema by • Great Neighbour / Super Voisin
  • 1323 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM Swap

Bought a new phone. It uses Nano SIM. Went to London Drugs and took a new SIM from them. How to swap to the new SIM card? Thanks

shmantrik by • Great Neighbour / Super Voisin
  • 3749 Views
  • 14 replies
  • 0 Bravos

Resolved! US addons

I bought a US text roaming addon. Can I use my public mobile data or do I need to purchase US roaming data as well?

susellin by • Good Citizen / Bon Citoyen
  • 2086 Views
  • 5 replies
  • 0 Bravos

Resolved! Cancelling account

My husband died and his cell phone payments have continued because I do not have login info to get into his account to cancel it.  Please help. 

Claire5 by • Great Neighbour / Super Voisin
  • 1465 Views
  • 4 replies
  • 0 Bravos

Resolved! more selection of phone numbers

Hello. I moved to a different province and want to change my phone number. There only seems to be 5 to chose from. Is there another way to see what else is available?

alan1956 by • Good Citizen / Bon Citoyen
  • 5421 Views
  • 22 replies
  • 1 Bravos

No Service - Provisioning Issue?

Very frustrating to have no signal all of a sudden, now I have a ticket in, and the wait begins. I read this issue on other recent threads that boiled down to a provisioning issue with PM. Not a bad sim, have done all the troubleshooting, now waiting...

jamdiver by • Good Citizen / Bon Citoyen
  • 4902 Views
  • 26 replies
  • 0 Bravos
Labels
Copyright © 2026 Khoros, LLC