[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Paying Before Due Date?
I am on AutoPay, but I have already used all of my data included in my plan. I want to renew my plan now to get back internet, how can I do it?
Re: "Plan expired" ???
This is the second month I received his notification- nothing wrong with my cc and it won’t let me manually add it. So frustrating when it worked the first two months
Resolved! Autopay Reward
When my account was charged this month I did not receive my Autopay Reward and I was wondering why? I did have an issue last month with the credit card (over zealous security locked the card) and had to change the card information.
Resolved! Set up voicemail pin
Hi community,I'm helping a friend set up his voicemail but there is no prompt for making a pin #. He's been a customer for a while but he has never used or checked his voicemail. I held and pressed 1 but can't find a menu for the pin #?
Resolved! I paid twice for one service how do i get an instant refund back to my card?
I cancelled auto-renew so I could top up my account today instead of waiting a week in a half in case I didn't have the funds on my card. So after cancelling auto-renewal I topped up my account early and only had to pay 40.00 and then I didn't get a ...
Resolved! Self Serve E-Mail Address
Hi I'm new to the community. I need to change my self serve e-mail address but not my password because when I try to sign up a account it said my phone has already been linked up with an e-mail address but I do not know what e-mail I signed up with....
New Phone will noit automatically establish a connection to Public Mobile
My wife just purchased a new Smart Phone which is an Android 10.0 It is a No-Name phone which I have inserted her old SIM card into Slot one of two Slots. Everything is working fine except my Connection to the Public Mobile Network. It attempts to ...
Resolved! How do I access my referral code?
Activating account - SIM card problem
I'm trying to activate my a/c. There is not enough space on your online form to include all the numbers of my SIM card. It's one space too short.
Cannot receive calls
Able to phone out but cannot receive calls. when someone calls in operator says "number cannot be as dialed, please check number and dial again". Signal strength good, flight mode off, sim card installed correctly. Do you have a solution.?
New number Call failed?
Hi,I just signed up a couple days ago, was given a new number…can’t make a call?
Resolved! "Long distance charges may apply" when making calls outside of Toronto
I have a Canada-wide plan, but when I make calls away from Toronto, I get this message:"Your call is being connected. Long distance charges may apply."Is this normal? I don't want to get charged for no reason.
Resolved! AutoPay on my account will expire in 30 days
Dear Sir/Madam, 611 texted me saying: "The AutoPay on my account will expire in 30 days. Please visit selfserve.publicemoblie.ca to make an update to ensure uninterrupted service. (2/2) What does this mean? What do I need to do in order to continue A...
Resolved! I Started having problems receiving texts
I started having problems receiving texts from a friend. I was with her and she sent me a text and I didn't receive it. I checked everything I could think of and I'm not an airplane mode and I can't figure it out any help would be appreciated.Just in...
Re: New sim card without knowing account info
I have been hacked my whole account
Resolved! Change Account Email
Hello,I must change my Account email (not my Public Community email.) How do I do this?Thanks.
Resolved! Just ordered the sim card online
I just ordered the sim card,now I'm trying to make an account but it keeps asking me for my Public phone number ???
"Plan expired" ???
Just logged into my account and it says my plan is "expired" ??Can't make or receive calls ??Updated my CC info, so what's the problem ???
Resolved! Calls
Not receiving incoming calls.since switching to public mobile.
Resolved! Error Code: 821 Trying to Sign up Friend
I am trying to sign up a friend and I have an error code 821. It said I need to create a ticket, but i'm unable to. Please help.
Cha Ching Texts are back!!
I just got one! Is this a good thing? Has it been fixed up?
Resolved! Offers for new customers
Is there any promo offers, discount for existing customers aside from the rewards?
Best plan for Canada and US travel
I will be frequently traveling to the US for extended periods, so I want to switch to a plan where I can receive my Canadian calls and texts in the US, call US and Canadian numbers, and have data in both the US and Canada. i was looking at the $50 pl...
Resolved! Locked out
Why is account locked out despite payment?
