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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11140 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22083 Views
  • 181 replies
  • 24 Bravos

My phone has been blacklisted. What now?

My IMEI has been unfairly blacklisted only on the Telus/Public Mobile network.  I bought my device directly from an Apple store and have not reported it lost or stolen.  I do not have a contract on this phone and have only ever done pay as you go.  W...

TheBeekeeper by Good Citizen / Bon Citoyen
  • 3604 Views
  • 9 replies
  • 0 Bravos

forgot email to login and pass word

hello i set my account up and i forgot the email and the password also the 4 digit pin, and i have made a payment to my account 3 days ago and my phone still isnt working, please can you help me with this 343-261-7740 is my phone number

jajnetrose by Good Citizen / Bon Citoyen
  • 582 Views
  • 3 replies
  • 0 Bravos

call issue [urgent]

I have provine wide plan but I made a local call today and it said it was not covered by my plan

demon1102 by Great Citizen / Super Citoyen
  • 738 Views
  • 11 replies
  • 0 Bravos

US roaming data not working

Purchased the 500mb US roaming data add-on before boarding a plane this morning, now I’m stuck using wifi at the airport until I can figure this out. I used 611 to purchase the add-on. It said in the first step that $20 had been successfully added to...

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Emsuzzz218 by Good Citizen / Bon Citoyen
  • 1012 Views
  • 13 replies
  • 0 Bravos

Resolved! All Circuits are busy message

I have been trying to make a call and get a message saying all circuits are busy try the call again later. I used our other cell and it went through no problem. Is there a problem with the PM service right now, or do you know what can cause this? 

tbark by Model Citizen / Citoyen Modèle
  • 25921 Views
  • 14 replies
  • 0 Bravos

port out not processed

i have put port out request from last 15 hours to some other operator and i have provided the correct account number for my number 236xxxxxxx why my number has not been ported out till now

Activation of SIM

Hi, My name is Japneet Kaur. I registered for a public mobile sim yesterday afternoon. It has not been activated yet. The sim number is 8912230000*********. I was hoping for it to be activated within 2 hours of the registration. Please let me know by...

japneetkaur4 by Great Neighbour / Super Voisin
  • 674 Views
  • 2 replies
  • 0 Bravos

I put money but can't use my phone

I had a little struggle and when 1 or 2 week without putting money in my phone after past due. So i put the amount i need. It says my account is active and all good. But i can't give/receive texts and when i try to call someone it says its not urban ...

jessica_Gr90 by Great Neighbour / Super Voisin
  • 972 Views
  • 8 replies
  • 0 Bravos

Resolved! Texts not sending or receiving when not on wifi

My daughter signed up for the $10/month plan in June and only told me now that she doesn't receive texts or her friends don't receive texts when not on wifi?  Not sure what is wrong?  Anyone know what might be happening?

etang by Good Citizen / Bon Citoyen
  • 5480 Views
  • 18 replies
  • 0 Bravos

Resolved! Windsor Ontario reception

I have some relatives in the Windsor Ont area and I'd like to entice them to consider PM. I know that sometimes cell phones in Canada get a bit confused when they're close to the US border. Is that a problem for PM customers from the Windsor vacinity...

hairbag1 by Mayor / Maire
  • 1457 Views
  • 6 replies
  • 1 Bravos

Resolved! Public mobil #1

  Public mobil is the best quality report/ plan according to planhub. Yessssssss ❤

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destorois by Model Citizen / Citoyen Modèle
  • 830 Views
  • 5 replies
  • 1 Bravos

Service suspended trying to pay!!

I would like to talk to a rep! I’ve tried different cards An will not allow me to pay last card I used is debit credit. Feeling frustrated not having a phone.  I was on auto repay An it has never come off automatically 

smcmahon005 by Great Neighbour / Super Voisin
  • 764 Views
  • 5 replies
  • 0 Bravos

Signed up with wrong plan yesterday

Hello,I just switched to Public Mobile yesterday afternoon at about 4:00pm, at a Wow Kiosque.I setup my account with the $20 talk no data plan, but meant to choose the $25 Talk & Text plan.Since I just signed up yesterday can I upgrade and just pay t...

Fallenleaves by Great Neighbour / Super Voisin
  • 525 Views
  • 3 replies
  • 0 Bravos

Resolved! Outgoing texts to #474663

I am on 10$ plan with only 50 outgoing texts; already exhausted 18 messages to #474663 which was never originated throught my # but somehow it shows that I initiated. Need guidance to stop the outgoing text to this #

jignashu by Great Neighbour / Super Voisin
  • 4465 Views
  • 9 replies
  • 1 Bravos

Resolved! Sorry, we cannot complete your call, you do not have the required long distance add on

Hello, I have the issue of making phone calls, but txt messages are working fine. When I make phone call within Canada, but I got "Sorry, we cannot complete your call, you do not have the required long distance add on".if any one can help me with thi...

gonglina by Great Neighbour / Super Voisin
  • 1141 Views
  • 8 replies
  • 0 Bravos

Resolved! Add-ons not working after reactivation

I dont have long distance or data addons. I have reset my connection settings,  changed from lost to foind and messaged a moderator long ago. Nothing is working. My account looks fine in overview. 

emadzingo by Good Citizen / Bon Citoyen
  • 1173 Views
  • 10 replies
  • 0 Bravos

Resolved! Two accounts on one email address.

My husband and I just switched to Public Mobile and we both gave my email address for our accounts because I am the only one that regularly uses email. Is it possible to have both our accounts on the same email for self serve? I made a self serve acc...

mellschell by Great Neighbour / Super Voisin
  • 3801 Views
  • 11 replies
  • 0 Bravos

record of my calls

Hi all, I just have a quick question. When a call originates from my number it is sometimes labelled as "Originating Location" All. What does that mean? Murray

Murray by Great Neighbour / Super Voisin
  • 415 Views
  • 2 replies
  • 0 Bravos

Data

New to pm .why do I start with 5 mg on my account at the new cycle. Ugie

ugie by Good Citizen / Bon Citoyen
  • 712 Views
  • 5 replies
  • 0 Bravos

Charge after switching

I switched from Public Mobile to Koodoo before my public mobile plan expired. However I was still charged by Public Mobile. I cannot have access to my previous Public Mobile Self-Serve account so I cannot check why I was still charged for. Please adv...

Rachelwmin by Great Neighbour / Super Voisin
  • 463 Views
  • 2 replies
  • 0 Bravos
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