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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Do my loyalty rewards transfer over if I upgrade plan

I've got my mom on the $10/month talk and text plan (looks to be no longer available). If I upgrade her plan to the $15/month plan will her loyalty rewards be applied to that plan? Or do they reset?

Resolved! Self serve password reset not working 😣

Guys, please, do something once and for all about the password reset option. I put in my email as requested and then..... NOTHING.....I don't get it. When I worked for Telus years ago, things worked.....for the most part.....now I feel like I'm deali...

Upgraded phone and now not able to send text messages to other iphones

Upgraded my moms phone to a new iPhone and now she's unable to send me texts (I also have an iPhone). Even when I try to send her a message (I'm on a different carrier) it shows as attempting to send an iMessage rather than a text. Sometimes she gets...

Resolved! Is there is app for public mobile ?

Is there is app for public mobile ?

Resolved! I will be traveling to us can I buy roaming ?how much

I will be traveling to us can I buy roaming ?how much?

Resolved! It keeps telling people I have voicemail when I don't!!!

This is driving me and anyone calling me crazy. My phone keeps telling people I have voicemail and not only that, it will allow them to leave a message! I never signed up for voicemail that I'm aware of and I don't think Public Mobile gave it to me...

Resolved! changing plan with add-on

If I change my plan will an add-on I have purchased (international calling) still be available to me?

Resolved! Help....cannot get into self serve to reactivate my phone service. need customer service

My phone is inactive since i was off work for 4 months. I now want it activated. Cannot get into self serve or anywhere besides the community. Need to find out what i need to do to reactivate my phone asap. can anyone help?

Text, MMS not always working iPhone SE; can't fully adjust APN

Hi There -- two issues here, 1. MMS: Over the last few weeks I've started to have trouble sending MMS (picture) messages on my iPhone SE -- sometimes they go through to the recipient, sometimes not -- but they always "look" like they've gone through ...

Resolved! Rewards credit not applyed!

Well, again did not receive my autopay and refer a friend rewards credit from last payment! Thank you!

How to get free sim card while activation for new plan

I have decided to buy another plan for my family so which store give free sim with new activation?

Resolved! Can I get a refund on an unused add-on?

My dad bought an add-on for 400 international minutes, but neglected to read the list of supported countries. So he's got 400mins that he's probably never going to use. Is there a way he can get a refund on it, or at least remove the add-on and put t...

Resolved! Unable to register my master card for autopay

Hi,I had an amex card that was registered for autopay ,but last month i cancelled and my service was temporary cancelled as auto pay from camex failed.When i am trying to register with my tangerine master card ,it says the card issuer has not approve...

Resolved! Rewards for this month not credited.

Is PB having issues with the rewards again this month? I once again did not receive my autopay and refer a friend rewards.

Paid for us roaming an not working

ua roaming not working

2 cells in one billl

My husband and I two cell phones in one email address. It comes off our VISA twice, which is okay. When I go to look at our billing I can only see mine. When I try to sign in under his cell number it says the email is already used. How can I view...

How do I turn off autopay and cancel plan when I dont have self serve account, dont have the SIM?

Hi. My phone number is +1647xxxx. I dont have a self serve account, neither can I create one using the SMS code because the SIM card is now in another country.I want to get the autopay turned off and cancel the prepaid plan.Please advise how it can b...

Find out anyone's renewal date & balance knowing only their phone number.

So we all know if we dial 611 or *611 from our Public Mobile line, we get our next automatic payment date, and current account balance. "Your next automatic payment will occur at 2AM Eastern Standard Time on %day% of %Month% %year%""Your current acco...

Resolved! Billing

I have an autopay account with You but as my plan of $25 I should be paying $23 instead. I am alway charged with $25 in fact last billl I was debited $25.99 .....as per your website payments history it shows credit of $2 but I never got a credit in m...

AmEx cardholders: $10 credit for 3 x $30+ spending on Public Mobile

American Express has a promo, which Public Mobile customers can take advantage of. Only AmEx cards issued by American Express Bank are eligible (i.e. not Scotiabank issued AmEx, etc.). If your plan is $30+ every 30 days (after awards and taxes), you...

Not getting my USA call

Please note from this morning I dont had any access to my USA talk.

Resolved! trouble with reactivation

It has only been 30 days since I suspended my account , however , I now need to reactivate it . So 2 days ago, I submitted payment via credit card. My account do say that Dynanic autopay is active. I did not receive any message - confirming my...

Resolved! Xiaomi Mi A3 compatibility

Hello, I am planning to buy Xiaomi Mi A3 from S world electronics. https://www.s-worldelectronics.ca/product/xiaomi-mi-a3-4gb-4gb-ram-not-just-blue/ May I know whether this phone is compatible with Public Mobile network? Thanks,Sathya

Payment

Why have you suspended my Plan. My bank has advised me no pyment request by Public Mobile has been made. Please process mt credit card and reinstate my Plan!

Resolved! Is phone Huawei Honor 9i compatible?

Is Huawei Honor 9i compatible with Public Mobile? This phone is not on PM's list of phones to check.

Resolved! I need a code to unlock my SIM card

What is SIM network unlock NCK

Resolved! Mot de passe

J ai plus mon mot de passe pour pouvoir changer mon forfait

Resolved! I haven’t got the 10$ discount for 6months

Hey I registered in the 20th and my phone number is (778) xxx-xxxx..I am supposed to get the 10$ off for 6 months promotion but haven't got it... EDIT: number removed by NDesai

Resolved! moving existing cell number

will i be able to move my existing cell number to public mobile?

Account suspended, didn't request it

I got a text saying my account was suspended because I requested it. I did not request that! I had trouble activating my phone, turns out I needed a new phone, now I have one. Everything is working. Can someone please reactivate it?

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