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Cant call out

Jamsza
Great Neighbour / Super Voisin

We changed my wifes plan from 50 to 40 and she gets data and internet but cant call out or receive calls, how come

3 REPLIES 3

popping
Retired Oracle / Oracle Retraité

@Jamsza wrote:

We changed my wifes plan from 50 to 40 and she gets data and internet but cant call out or receive calls, how come


Your wife's plan not be provisioned correctly.

Adding $1 to her account will trigger PM server to provision her account again.

LovesToPM
Mayor / Maire

@Jamsza wrote:

We changed my wifes plan from 50 to 40 and she gets data and internet but cant call out or receive calls, how come


Try restarting her phone.

 

Btw does texting work?

boundless
Good Citizen / Bon Citoyen

Please try rebooting the phone. If that doesn’t work, wait a few hours and try again.

 

Plan changes shouldn’t interfere with calling but it may be a propagation issue that gets resolved in a few hours.

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