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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1599 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30160 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41849 Views
  • 185 replies
  • 29 Bravos

Resolved! Locked out password

Hello, I forgot my password and now locked out.  Thanks in advance

hotplate by Great Neighbour / Super Voisin
  • 1343 Views
  • 6 replies
  • 0 Bravos

Resolved! notice on overview page

I noticed this on my overview page; My account is current. What does this mean ?Account Status: Plan Expired 

Quester by Great Neighbour / Super Voisin
  • 900 Views
  • 3 replies
  • 1 Bravos

Bravo Button *

Hello all, There have been some suggestions to get rid of the bravo button altogether. If this is the direction you would like to go in it can be easily remedied.  Go into your profile, then click on preferences, then on Bravos. You can choose to hid...

Naepalm by Mayor / Maire
  • 1006 Views
  • 5 replies
  • 0 Bravos

Resolved! Selecting Preferred Network Types - Finding 3G

Hello everyone! So after reading that data actually gets throttled to 3G speeds on an LTE network, and being connected to a 3G network might actually result in faster speeds; I was wondering what I needed to select on my phone in order to make this h...

PilotCass by Good Citizen / Bon Citoyen
  • 6173 Views
  • 23 replies
  • 0 Bravos

404 Error during activation

Hi there, I was attempting to active service with Public and was porting a number in. At the last step of the activation, I clicked activate and received a 404 error. Unfortunately I could not refresh or back out. Currently, the Public SIM card does ...

jordanhorvath by Good Citizen / Bon Citoyen
  • 2864 Views
  • 15 replies
  • 0 Bravos

Resolved! Transfert de numéro filaire

J'ai fait la demande de transférer mon numéro de téléphone résidentiel vers mon cellulaire il y a 2 jours. Je peux faire des appels maintenant, envoyer et recevoir des textos mais quand on m'appelle à mon numéro de résidence ça sonne encore à la mais...

Dom123 by Great Neighbour / Super Voisin
  • 1664 Views
  • 8 replies
  • 0 Bravos

Urgent asking

I am a customer using Public mobile. I set up Auto payment when I register my sim card and it was paid last month. I changed my plan on May 30 because I need more time to call. And the charge for June 1st is not paid and the phone is not working. As ...

trueyounglim by Great Neighbour / Super Voisin
  • 753 Views
  • 4 replies
  • 0 Bravos

Porting number didint work

I signed up and the porting didn't work. Can send texts and calls but cant receive either. Help!

ColDog by Great Neighbour / Super Voisin
  • 1244 Views
  • 7 replies
  • 0 Bravos

Resolved! Bill summary

Is there a way i can get the summary of my bill with the address and all like other providers?

asidhu61 by Great Neighbour / Super Voisin
  • 1131 Views
  • 5 replies
  • 0 Bravos

PORTABILITY PROBLEM URGENT - porting number

I want to move to freemobile from my number of public mobile . BUT their service can't find my number in database that I have since year and half. I want emergency help as I'm not anymore available in my main line and THERE IS NO ONE TO TALK WITH IN ...

AMIRPM by Good Citizen / Bon Citoyen
  • 2615 Views
  • 34 replies
  • 0 Bravos

Huawei mate 10 pro

Hello all,  Do you know if the Huawei Mate 10 pro is good with the abonnement or not ? Thanks for your return.    

Marcellin375 by Great Neighbour / Super Voisin
  • 568 Views
  • 4 replies
  • 1 Bravos

Resolved! Porting a number

Need to port a number and the SIMbot format not working. Get error message when trying to submit a ticket. Very frustrating

Courtfam5 by New Neighbour / Nouveau Voisin
  • 763 Views
  • 3 replies
  • 0 Bravos

VOIP calls

I'm not sure if this is a Public Mobile, VOIP.MS or Zoiper (softphone) issue, but recently I'm unable to hear the incoming caller when connected to my VoIP provider over PM LTE. I can still make and receive calls. I've played around with many of the ...

PBRick by Good Citizen / Bon Citoyen
  • 1533 Views
  • 9 replies
  • 0 Bravos

Roaming add on.

Hello. I pretty much used up my 2g roaming and I’m crossing the border today and need my roaming. Do I need to purchase the bundle pkg roaming, talk and text. And does it work on data as well. It’s not very clear. And I only really need it for today ...

mellondon by Model Citizen / Citoyen Modèle
  • 1507 Views
  • 16 replies
  • 1 Bravos

Change of Plan

I want to switch to another viable plan but when i select the option, get the message that I need to deposit more funds even though the newer plan is cheaper

m87ie by Good Citizen / Bon Citoyen
  • 1525 Views
  • 9 replies
  • 2 Bravos

Refer a friend problem.

Why have my refer a friend rewards been removed?To my knowledge they have not cancelled their accounts.the referrals were done based on my phone number before you started the referral code system.

pedwards by Good Citizen / Bon Citoyen
  • 913 Views
  • 7 replies
  • 0 Bravos

Resolved! Phone won't work - AutoPay account

Hi Everyone Been with Public Mobile now for 6 months and have loved the service but have come up against my first major issue. For some odd reason, both my husbands and my accounts are deactivated - even though they are auto paid and have been since ...

sulynsi by Good Citizen / Bon Citoyen
  • 1545 Views
  • 9 replies
  • 0 Bravos

Resolved! Port request "transfer in landline number from bell.

HiI am trying to replace my PM number with my bell landline number. so far I have been advised by chat-box that I need assistance from the community and must submit a ticket.I opened a community account and tried making or posting a ticket without su...

JBLT33WHT by Great Neighbour / Super Voisin
  • 1437 Views
  • 8 replies
  • 0 Bravos

Resolved! Carry over credits

Hi, I’m coming up to my second month soon, and was wondering if rewards earned remain as a credit if not used. I’m moving to the $25 plan as I will continue working from home, though currently have around $32 in credits, plus a couple referral reward...

Carniam by Model Citizen / Citoyen Modèle
  • 1112 Views
  • 9 replies
  • 2 Bravos

The Quick Reply Button

Hello Community, I am fairly new but have found a function that I didn't know about until recently. The "Quick Reply"  Now I want to point out a couple of things about the Quick Reply button. It is not as robust as a regular reply button, if you want...

Naepalm by Mayor / Maire
  • 738 Views
  • 6 replies
  • 6 Bravos

(New) Public Mobile Retailer Program !

I was bored browsing the public mobile website like usual and i noticed this. If you scroll to the bottom of the website you will see a careers section. That section used to be blank. But i noticed they added a become a retailer button.  It seems lik...

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BearFBI by Deputy Mayor / Adjoint au Maire
  • 2484 Views
  • 17 replies
  • 4 Bravos

Resolved! referral code info

can I use a referral code after my account has already been activated?? and if soo how ???

Alicatt_25 by Good Citizen / Bon Citoyen
  • 1752 Views
  • 19 replies
  • 0 Bravos

help

I made a mistake when setting up and porting my number!. Is there anyway to talk to someone to help me??? All I get is the Simon computer! VERY FRUSTRATING!. I am thinking I made a huge mistake by moving to PUBLIC..!!!! I have raised the "TICKET" ide...

loribarrie by Great Neighbour / Super Voisin
  • 575 Views
  • 5 replies
  • 0 Bravos
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