Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought 2G (30$) in the add-on data but only 1G is shown in the overview. I can't understand why the other 1G isn't there as they were bought at same moment and they are in my payment history
Hi, I lost my phone and would like to cancel my account. I have the contract number off my credit card bill. A friend gave me a spare phone. Once the account is cancelled, I would like to start a new account. Thanks, Don
I had previously ordered two SIM cards on line. I have decided to cancel the order and purchase locally because the delivery will probably be after my current provider's billing cycle and that will cost me money on the crossover to Public Mobile.Als...
I am having sending and receive mms. Im using a huawei p10, stock messaging app sends and Recieves mms fine. The issue is there is no group chat on the stock app, which I use a lot for work. I've been trying multiple different apps, but none of which...
Autopay $$ more than statement amount shown. Only the first two months had autopay $2 reward applied. Although the statement shown only $23 and autopay award has applied. It was not true --- I checked with my credit financial institution, it con...
I have a new phone, have put my current SIM card into it and it is asking for my SIM card unlock PIN. I have entered my PIN but it will not unlock, I am done to one try so have aborted.Do I need a new PIN? how can I put my current SIM card into my ...
I am a new Public Mobile member and I activated the SIM today. I got a referral code and I submitted my email address last month. So my Public rewards include the $2 discount for autopay, $20 credit for using my friend's referral code and a one time ...
Good Day, I've finished activating my card but now I need to port my number. I was with Koodo. CheersJody
When I wanted to pay public mobile fees and enter the information of my credit card info. i get the error: What should I do? I have entered my current home address as my credit card information.
I forgot payment yesterday. So I tried payment by credit card on online. But I was not able to payment because I got this message. How should I pay??
Just wondering time to update the e-mail address? 1 day to 1 week? Thanks
So I am under the impression that I have Canada-wide long distance included in my plan. HOWEVER, when I try to make a call from Toronto to New Brunswick (area code 506), I get informed that the call is not covered in my plan and I need to purchase a ...
I hate recording the greeting message for my voicemail. Is there a way for it to be automated? like with my last provider it was an automated voice saying: Hi you have reached *my phone number* please leave a messageIs there a way I can have that wit...
my daughter forgot her email address to log into her account to pay her bill. how do i fix it.
cannot remember my 4 digit code...can you help me re-set?
I ordered and paid my SIM card two weeks ago and still haven't receive anything . Can u tell me when i will receive my SIM card ? If not you should reimburse your clients .
Hello everyone, I have just activated my new SIM card and am in the process of porting my number over from my previous provider (Chatr). I received the text message which confirms the porting process. I have heard that this entire process can take a ...
I signed up with Public almost a week ago. Not all the text messages being sent to me are arriving.
I would like a coupon code for a new activation. My husband and I want to change to public mobile and we each have a phone so we would like 2 coupons
Hi ,i need my call history during august 2019. How can i get it?
"Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose...
Hi, I purchased a @$20 payment voucher from Canadian tire yesterday afternoon. This mourning while trying to add it to my account, the system keep saying it's not valid. I have been using this method to renew since becoming a customer a year and a ...
I recently bought a new SIM card and my google pixel 3 phone is NOT locked and it reads "No Service" and I was told someone who call to fix this within 72 hours and that was 4-5 days ago. Has anyone else has this problem and is there something I can ...
Hello, I recently signed up to public mobile and selected their boxing day plan of 1 month free and bonus 5gb data.I saw that you get the data and one month free after the first month, my first month is up and all i saw was a credit of two months on ...
I started with having trouble reactivating my plan. I put $50 into my account and eventually $25 came out to reactivate my plan. But, somehow my plan has already expired on March 8th 2021? How is this possible and why is my account still suspended? ...
