Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Any idea how to stop nuisance calls? I get several a day from 1-778-257-xxxx numbers. I call back trying to find out who is calling but the numbers have all been invalid. When I answer nobody ever responds but I can hear office noise in the backgroun...
I suggested a friend use the e-mail submission form on the flash sale page (https://www.publicmobile.ca/en/bc/fs2020) to register for the 2GB Black Friday promotional offer, since it indicates that you will have until Dec 17th to claim the offer: How...
Has the “call voicemail” prompt stopped working?calling my own number and giving a password does work.
So whenever I call a company and it says press 1 for English or to press 2 for operator etc it does not work. It says they did not get my selection. This keeps happening so now I can’t talk to anyone using the press a number feature. How can I fix th...
I purchased a phone this past weekend, I should get a $30 dollar bill credit (current Black Friday Promo) but I don't see the credit on my account, will it appear automatically on my next billing period or is there possibly another issue, any suggest...
US phone and data add ons did not work while in US. My first purchase worked for 10 days. The second purchase of phone and 1 GB data didn’t work at all.
is it just me? half the time I click links give me 500 ERROR in the past 30 mins 500 ERRORThe request could not be satisfied.The Lambda@Edge service is currently experiencing problems. We can't connect to the server for this app or website at this ...
My phone shows NO SIM, I can't use my phone for make or receive phone calls, nor use data. How can I have a new SIM CARD?
I'm trying to activate and move my phone number across but keep getting response "Please enter a valid Canadian phone number". But it is! And I've checked it's correct
Hello, I'm very interested in getting a Galaxy Note 9 device. I'd like to get the Exynos variant as the SD variant locks the user out of being able to properly use the device. ANY WAY, I looked at GSM arena and it claims that the Exynos variant has t...
I know there is an add on for 300 international minutes and Iceland is one of the countries. I am not clear on a few details so I’m hoping you can help out. If I am in Iceland can I make calls to another phone # in Iceland? Do these 300 minutes ex...
Just new to Public Mobile. Bought an add on that gives me 1000min/m calls to the UK. But, when I dial a UK land line number I get a message that the number is locked out as a security issue? But it's a family number? Any Ideas?
Do i pay telus in bank payees no public mobile
My credit card expired before my account auto renewed. So my account was suspended until I topped up. After I added the new credit card, I made a one time payment of the amount due ($120). Upon inspection my card was charged twice but different amoun...
Hey guys, so I am wondering if Tethering is allowed with PM? I want to tether data every so often to my laptop from my iPhone on the $40 + 2GB bonus data plan. Thank You!
I added on a US Roaming plan today and now my iPhone 7 is saying that it has no Cellular Service and that the "cellular update failed". Help! I'm supposed to be travelling tomorrow morning
Hello,I just joined a couple weeks ago (after some challenges with port out) but my data & minutes are not updating. (I'm on the $15 plan)I've logged out and restarted my phone but not having any luck... any suggestions?
My visa automatic withdrawal went to Koodos not Public Mobile. How do I fix this?
Right now I pay monthly for "5gb of data at 3g speed". When I turn my data on, the top right corner of my phone where the data icon is always says "LTE+"At times I find this runs very slowly. I recently bought a 5g phone. My question is: is it possib...
Hi, i have the 15$ plan. I am in Europe now. What add-on can I purchase to be able to receive texts from Canada in Europe? I only saw the US roaming among add-ons. I need to receive texts for banking.
Hello. Is Samsung galaxy a12 compatible with public mobile? Thanks
Hello Public Mobile, I'm trying to activate my new SIM, but am having major problems. I followed all the steps, but the SIM is still not active and I cannot register for my self serve account. My number has ported out of my previous carrier, and I'm...
Does anybody know the customer service hotline that I can call. No I do not want to talk to a bot that won't solve me problem that your service created for no reason!
I need to update my credit card information
Hidden. Owner. Hidden. Contact Us. System Never Reply. Everything Stop Each Answer. I Do Not Know
