Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have been using same credit card for 6 years and my card expired I got a new one but you guys wont except my payment
Why I don’t have data. Data reset 6-September-2019 I should have 8.5gb data ?
I recently transfer to public mobile. I retain my old #. Until now I could not receive or make a call or txt.I already PM moderator but no response. What to do next?
I went through the process of activating my card. After completing the final step (inputting payment info), the site timed out. It appears that my Self-Serve account was not fully set up, however I used my a referral code during the set up process an...
Good evening, I’m currently on the $50 8.5gb plan, and have just put in a switch to the $60 8.5gb + 2gb roaming plan. My plan was set to renew on the 11th, which is tomorrow. My account page tells me that my plan is scheduled to change over on the 12...
Hi. I accidentally topped up my account because I read “Amount Owing: $45.00” Now it says my account is topped up with $45, but I was planning on cancelling my plan. Is it possible to refund the transaction? Thanks.
I am trying to port my service over from Ooma & just missed a phonecall from Public Mobile asking me to connect with a moderator so I can provide the name of the 'reseller'. I'm not sure who the 'reseller' is. Would that be London Drugs, which is w...
Hi all, I am going to be traveling overseas and I’m trying to setup call forwarding with Fongo, but it does not seem to be working. I followed the iPhone call forwarding instructions on here but when I get someone to call me as a test, the line just ...
Hi,I thought i've done everything right but I just received a text saying that to complete my request to move to public mobile it wants me to go to publicmobile.ca and 'click contact us and complete the SIM & activation online form) and that I'll nee...
I need to change my plan and cant get online because i forgot my password and the email uses is deactivated..
I have changed my login name with a new email address, but the reset password still go to my old email.How should I update it?Thanks
Can I get a contract
I just activated my SIM-card and tried to log in my account, but it said my password was wrong. I clicked on 'Forgot password' and entered my e-mail. When I clicked on continue it just said 'Sorry, we’re unable to verify your email address.'
Looks like there's moderators working overtime right now. Here's hoping everyone waiting days for assistance get their issues resolved today. The most I've seen online at once. Hang in there help is on the way. Good job community in helping resolve m...
Hi, I'm new to Public Mobile - during my online account registration, I got to a point where the system indicated the email I entered was "already in use" (which shouldn't be the case, it was an email unknown to Public Mobile). At that point, I press...
My plan was set up on automatic renewal and the funds came out of my account for $56.50 Sept 7th. The plan is now expired and I have to pay again in order to reactivate it. When I look closer at the Payment History I see that there is a $50 payment ...
This morning i got a text saying that my account needed a manual payment to top up, i assumed that autopay broke somehow. so i manually went in to the self serve portal and noticed a balance of $0 so made a payment and selected to pay the Amount Due ...
We're on day 4 with no power after Hurricane Dorian ripped through our province, and no sign of getting it back until the weekend. Just wondering if public has any kind of help where they can forgive my data useage or something like that. I've got 20...
I tried many times at different computers to activate the SIm account. Message was sent to moderator but no reply yet... My credit card has no problem... can any one help me with the activation of the account? thanks!!
Hello, I can't find this cell phone on the list. Is it possible to use this phone with Public mobile?
Hi, yestreday I added an Add-On for international calls but I realized that I don't really need it. Can I please get a refund of that amount? The $135 for the normal plan is fine, no change required to that.
Hi,I got a new sim for my elderly sibling under my name and credit card. She is gone overseas for few months and I wish to terminate the preauthorized payment plan. I would appreciate help in terminate my payment for a while since we will not need th...
It would be nice if PM would have an option for us to be able to automatically donate to charity community rewards earned.
Hi,I just switched to public and tried to send over my number from a different provider. However, I typed in the wrong number but the transfer worked so I just have a slightly different number. That's fine but my text and call do not work. Calling to...
Change my plan 5 days ago and still not working sent message every day and no one will reply has this happen to anyone else @CS_Agent
My public mobile does not receive incoming phone calls and message. I can call from this number and I can send sms from this number. When I try to reply back on the public mobile number it dial some one elses number. I am using Blackberry Leap wuth P...
Hello, I searched the forums, but didn't see anything regarding my concern. Can you port a US phone number to Public? Thank you!
I filled out the SIM activation and porting information yesterday. Got a text from public mobile this morning that says "Public Mobile here: We're experiencing difficulties processing your requestto move to Public Mobile. Please go to PublicMobile.c...
I was using public mobile for 8 months and then I went outside of Canada for like 4 months.Now, when I inserted my sim, it shows 'No service'. I think my sim might have been blocked. I think, I have forgotten my account password, but I remember the E...
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