Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I order sim card on 12-Jan-22. It is estimated to arrive on 17-Jan-22. But today the status is still On its way, not out for delivery. How can I follow up where my sim card is? If I know it will take this long I would rather buy it at the shop myself...
Just switched from Koodo last week (on Thursday the 13th), and I got charged the expected amount by Public Mobile ($28.25) through autopay, but I was expecting it to be labelled as "Public Mobile" and not "Koodo". Is this Public Mobile paying Koodo f...
I cannot receive incoming calls or texts to my Public Mobile number--my account was switched over with an existing number from my old provider last month. I can only make outgoing calls and texts and can not receive any incoming calls or texts (have ...
Idid not receive a sim card with my CPO phone.
Hello,I purchased a 10 day US roaming add on, today, wanting to be prepared for when I cross the border next week Friday. Unfortunately, I thought the clock would start once I crossed the border, not today. Can I cancel the add on and repurchase for ...
HI All, How to add friend in this new Community? I cannot find my way around to add thanks
I am locked out from my account xxxxxxxxxxxxxxxxxxxxx Edit by Dunkman: removed personal information
I’ve tried three different top up vouchers. And none has worked I have receipts One was 50$. And two were 25 $. I’ve tried to submit ticket to no avail. Please help !!
Hello, Sadly I have left Public Mobile. How do I know that the auto pay has been deactivated? With gratitude, de13
Hello, I'm still waiting for this to be added to my account and I messaged a mod three weeks ago, but never got a response. How can I proceed from now? Thank you for your help!
I have following Add-Ons in my account $0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US)$0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US500 one-time Int'l LD bonusQuestion :What international destinations can i call w...
To prevent pocket dialling, clear dialled calls and missed calls, this way there are no numbers available to pocket dial on your phone
Hi, Just ordered a phone with public mobile because I thought I lost mine. Now I gotta cancel this phone order, but haven't been able to find who to call or where in the order email I could cancel it from.Thanks
I put my public mobile sim in different phone to see if I’d like it. I Didn’t But when I put my sim back in my public Mobile phone it says sim locked
He has lost the use of his phone. 778******* He lives in lytton and there is no cell reception or internet or telephone land line. I have phoned koodoo customer service says go to any place where you can buy instant top up. Go to London Drugs and...
Only because our credit card expired did if find out that I have been being charged for the last 5-6 months for a service and number I do not use. And they say I owe money, this phone # has not been used since I got a new phone and # and a contract ...
Bought the $20 US roaming pkg and the talk keeps not working. Not happy
My daughters phone got shut off early again for the second time we have it setup for the payment to come out on the 20th but nope its not working why did this happen again can anyone help me out? Want to hook myself and wife up but if this keeps happ...
Hi team, My payment didn't succeed this month. I've tried all my three credit cards, they all can't proceed. And also contacted related banks, they confirmed that they didn't receive any payment attempts. Could you please help to check what is the pr...
I live in Barrhaven (K2J) / Ottawa area with very poor Cellular coverage (Telus/Bell/Rogers). I always thought LTE is the way to go. I guess I stay on 3G network. I get 3/4 signal strength bars vs 1/2 on LTE, with lower speeds.
Someone I'd referred left Public Mobile in December (I recieved a message saying so), but now I'm receiving none of my other referral bonuses either?
my plan of 250 GB per month is usually reset to start again every month after payment It seems to have not been done. It could of been missed last month too but not sure.
Hi I have a referral code and my new SIM card, but i don't see where to add in the code and I don't want to get to the end of the setup and miss it? I looked at the documentation but the screenshot it shows is different to what the website looks like...
Hi...I'm new to Public Mobile, so any help is greatly appreciated as SIMON couldn't help me. We are heading to the USA and I want to get the US Roaming Add-Ons for 40 days.1 - If I’m setup on AutoPay, can I just select my US roaming add-on and it wi...
This happened to to me too! Phone stopped working on January 15th. It was supposed to autopay on January 17th. I did a manual payment of the plan cost as @Anonymous suggested, but don't see any of my autopay/loyalty/referral credits. How do I get tho...
hi, my bonus add-on not there any more.I have 2 accounts, and one still has all add-on that suppose to get but other account all add-on are gone.2GB one time data bonus5GB bonusthese are two add-on that I suppose to get. thank you.
My dad's phone has been disabled because the AutoPay (which hint hint means that money is taken from the credit card automatically, Public Mobile FYI) didn't work. Please resolve!
Can you use your phone in grand cayman
So why exactly did my account get disabled? My mother is having the same with her account. We both had AutoPay set up and did have a positive balance.Switched to PublicMobile last month, need to get this solved ASAP as this endangers my mother and wi...
