[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Plan Change - Keep getting error page
Hi, I am having trouble changing my plan on the self-service portal, it keeps giving an error page.I have been trying for 2 days. Please help.
Resolved! Seeing My Rewards
I am the type that goes into my accounts ahead of renewal and tops up the account with amount due minus earned rewards. Now that they have moved the rewards I have to log into a separate account to find out what that number is. I get why they did it....
My hotspot isn't working
When some connects to my hotspot it says there isn't internet not available I'm I doing something wrong I has worked before
Resolved! Help with reward activation
I've tried activating this promo by replying YES to the sms, but it wasn't activated: https://www.publicmobile.ca/en/on/holiday I also tried reaching out to a CS Agent multiple times about this same issue before, but couldn't get it resolved. I am tr...
Resolved! Not using this number anymore
I want to close my account bcs I m not using this number anymore but paying for this every month.
Resolved! Change plans
On Saturday AM I changed my plan to $50.00/ month to allow usage in the US.The payment was immediately processed , I am now in the US and have no service .Please can you help? Thanks
Other people can't receive my text messages
Dear sir or madam, Something happened to me recently. Everything was normal in past three years, but one of my friend couldn't receive my text message anymore a couple of months ago, but I could receive his, so I didn't pay much attention to it since...
Resolved! Getting a daily “You’re one month away from your loyalty reward…” SMS from 611
Title says it all. I’ve been getting the reminder daily by text message for the past several days. Is this normal and/or is there any way to stop it? It’s nice to know, but once is enough! lol Thanks,Michel
Resolved! Help with making a payment
My auto pay with my Amex was not charged there for my line was cut off. I need to make a payment and cannot log on …. Please call me
I am trying to register
I am trying to register my new Public phone
Resolved! during the Dec 2021. I referred a friend to use Public mobile, I already got one $5 (1/6 $30) ...
during the Dec 2021. I referred a friend to use Public mobile, I already got one $5 (1/6 $30) for this month.Under new points system rewards, do I stil get the remaing 5*$5?
Resolved! Credit card did not take
I switched my credit card over to my visa debit as I had to close the cc due to a fraudulent charge. My payment did not come out and I have it set up for auto renew. was there something I missed? It did say it was accepted when I changed it.
Resolved! My Rewards Sign in - ACCOUNT SUSPENDED
So I signed into their new portal for My Rewards, and then I noticed a big fat heading after I logged in: ACCOUNT SUSPENDED Contact us to reactivate your account. Contact us I have multiple accounts with PM, and only one account has this heading, oth...
Resolved! Undelivered SIM card shipment
I ordered SIM cards but they weren’t delivered?How do I get them?
Payment
I have made a payment with voucher but won’t reactivate much plan
Resolved! Confused about who i am talking to on the community- private or not?
I am new. I have problems receiving mms messages ( Not the topic for this question). I posted a question on the community forum and i think i sent a ticket.I received answers on the community forum. None of them work. I do appreciate people trying. ...
Resolved! 500 free minutes of overseas calling
HelloI recently was awarded 500 free minutes of overseas calling and i do not see it on my account details. I also thought i was awarded 15 gb of data and only see 12 gb. Thanks Kathryn
Resolved! I've lost my SIM card
I've lost my SIM card. Is it possible to get a new one with the transfer of my old number?
Resolved! Cannot access plan details
Logged into account ok but when click on plan details get: Oh no!It looks like something went wrong, but don't panicLogout and then log back in again to continue. Or return to the Login Page Tried logging in and out several times - no joy. Can access...
Can't make phone calls or access data!
Hi,Second day now and both my husband and I can't make or receive any phone calls or access data on LTE network. Reset network settings, turned phone off and on, did a rain dance and still nothing. Very frustrating, please help. CrookedLake
Resolved! I cannot access the internet
I'm unable to access the internet on my phone even though I enough data on my plan. Is there an issue with the network
Resolved! cannot sign into self serve
Hi there I received an email to sign into my self serve to prevent losing my number tried to sign in today but doesnt work and if I try to reset password - it says failif i try to create a new self-serve account it says already in use
Resolved! Can't connect to network
Who is helping me? I can't figure this out! I need help
Resolved! Why do we need to sign into a main account and then sign into the Community account?
Thanks in advance!1. Why doesn't Public Mobile just have one customer account? Why the need to have a separate Community account?2. Why do I need a userID to sign into my Community account? Is there a reason we can't use our email like we can in our ...
Resolved! Locked out of my account
I was Locked out and I can't reset my password, I tried also using the verification but the Verfy button remains disabled, please help me with this issue
Adds on
I purchase adds on 2 of them for $20 i put in on my cell saturday morning and i never used it this morning i got on my data out of data it tells me like really i want my adds on on my account now or ill change provider.
Resolved! False phone calls
Even though I have left the country and have the sim card with me, my account still shows that I am making local calls in Canada. This is impossible and very strange. Has anyone else experienced this?
Resolved! Data not working - can't create ticket either
I am trying to create a ticket because my cellular data network is not activating on my iPhone. It has worked fine on this device and all of a sudden stopped working for me today. I performed all of the supplied troubleshooting steps, and then your t...
No service
Hi, This is the second time my phone has no service. Please help. I am not getting calls or messages. I also can't send out anything. Please get this fixed ASAP. Kind regards
