Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello. I pretty much used up my 2g roaming and I’m crossing the border today and need my roaming. Do I need to purchase the bundle pkg roaming, talk and text. And does it work on data as well. It’s not very clear. And I only really need it for today ...
I want to switch to another viable plan but when i select the option, get the message that I need to deposit more funds even though the newer plan is cheaper
Why have my refer a friend rewards been removed?To my knowledge they have not cancelled their accounts.the referrals were done based on my phone number before you started the referral code system.
Hi Everyone Been with Public Mobile now for 6 months and have loved the service but have come up against my first major issue. For some odd reason, both my husbands and my accounts are deactivated - even though they are auto paid and have been since ...
HiI am trying to replace my PM number with my bell landline number. so far I have been advised by chat-box that I need assistance from the community and must submit a ticket.I opened a community account and tried making or posting a ticket without su...
Hi, I’m coming up to my second month soon, and was wondering if rewards earned remain as a credit if not used. I’m moving to the $25 plan as I will continue working from home, though currently have around $32 in credits, plus a couple referral reward...
I tried replacing the credit card info, but it doesn't register.
Would changing PM Mobile number delete the account balance and/or re-set the paid month cycle?
Hello Community, I am fairly new but have found a function that I didn't know about until recently. The "Quick Reply" Now I want to point out a couple of things about the Quick Reply button. It is not as robust as a regular reply button, if you want...
I was bored browsing the public mobile website like usual and i noticed this. If you scroll to the bottom of the website you will see a careers section. That section used to be blank. But i noticed they added a become a retailer button. It seems lik...
can I use a referral code after my account has already been activated?? and if soo how ???
I get this message when trying to login. What can I do to enable it again? Thanks
I made a mistake when setting up and porting my number!. Is there anyway to talk to someone to help me??? All I get is the Simon computer! VERY FRUSTRATING!. I am thinking I made a huge mistake by moving to PUBLIC..!!!! I have raised the "TICKET" ide...
Please help! I am locked out of my account and it wont accept my email, for a password rest.
My plan is renewal 25 dollar month but credit card charge 25.52 so may month charge is more no debit of auto payment 2 dollar no refer friend debit. Now I am thinking with customer support public mobile is not good as compared to Lucy mobile or chart...
Hi, I apologize if I am doing this incorrectly but I don't have a lot of experience with forums. I was wondering if a moderator or whoever has authority to look at my request to step in and assist. I am currently on the $60 8.5 GB plan with 2 GB of U...
Hi Team, I have tried port my Public number to another service provider, however I have cancelled porting as well other service provider account as well.Now, my account is locked, neither I can recharge with a voucher nor login to portal. Please assi...
Hi my name is ********** and I have 4 phone number ***********************************. I supposed to get discount this month but I didn't. Also, if you can add all phone in one bill under one email*****************@gmail.com. It will be easy for m...
I wanted to buy sim card online. Then I got that ZIP code does not match billing address. I tried many times. When I looked my bank acount, money Withdrawn from my account twice. How can I cancel one of them?
Someone else is using my new phone number on their iMessage and responding to my friends. I can't receive any messages from my friends with iPhones.I'm and Android user btw.Does anyone know how to fix this?
Have an account. Wish to activate a sim for my wife. She uses my email address and hasn't one of her own. How do I bypass the what is your email address if she hasn't one.
I just activated my phone. I can call out. But not receiving incoming calls. Please help
Hi - I followed directions signing with PM. I have an existing account and number with Koodo and upon set up it stated I had to create a new number then request to have ported. How do I do that now? Thank you
I bought a new phone and the SIM card I needed was a micro SIM card. I bought a new public mobile SIM card but am having trouble figuring out how to activate my new SIM card so that I can keep my old phone number.
I am out of data and trying to top but I can't seem to renew my plan now.
I have a Samsung Galaxy A20 and live close to us border. Since a week I have been roaming on AT&T towers. I need to reboot my phone to place calls or texts. No matter the setting I try, it keeps on roaming. Can anyone help?
This is on behalf of my sister new flip phone. She can call us okey BUT long distance charge is applied when we answer her call. Please fix! Her phone# what can’t we call you?Please give us your # to call.Thanks.
I am a new user of Public Mobile and I am attempting to activate my new sim card. During the activation process, I received an error message stating that my email address can not be accepted. My email address is Gmail and I have never registered with...
The activation process cancelled my previous account and then left me with NO SERVICE and a support message that says to wait 48 hours. This is unacceptable.
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