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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! email

forgot my email to do self service

Resolved! Activation Period for a New SIM

A family member is getting close to signing up to PM, but she still has a balance with the previous provider in a 'Pay As You Go' account. Obviously, she wishes to consume that balance before starting her subscription to PM. She, therefore, wishes a ...

Jodie

I can’t log in to self serve

Re: Beginner’s Guide to the Community

Multiple Payment Deducted from Account

Hi, I changed my plan from $40 to $50 for the month of September. In my bank account, I see I was deducted for both the amounts on 20th September. Could you please let me know how I can get a refund of one of it ? Thanks

Resolved! Data usage

I was sent a text telling me I had used 75% of my data. When I logged in to verify it showed I had used less than 25%. What's going on?

Re: Beginner’s Guide to the Community

Sep 22/21 I received these icons on my phone and I don't know what they relate to - the triangle with the exclamation mark on it, and a question mark beside blank bars.- The triangle says "Android System" Data usage warning .The question mark says "S...

Resolved! Forgot my password and security question answer

i can't access my self serve, because i seem to have forgotten my password and the answer to my security question. I need help , Can someone please assist in getting my account back so that i can Access my account online Please and Thanks.

Why did my public mobile APN Settings disappear/change after saved

I tried adding Public Mobile APN settings with my old sim card in. The saved APN setting disappeared sometimes. I also had the issues setting MMS port, MMC and MNC. These values got changed after I hit "save" button. My cell phone model is Samsung No...

Re: Disgusting Service

I just spent 2 hrs setting up new sim and new number cuz my other 2 accounts 1 stolen phone has $30 in that account other one just put $50 on Sunday and today new phone new sim new number took $45 off prepaid and saying dosent recognize sim or phone ...

Resolved! Forgot my Sim Pin code

I forgot my Sim card pin code. Need help

Resolved! self serve

how do i get to the self serve acct

phone

i gave my friend my phone would like to change e mail on the acct

Resolved! Re: Introducing "Customer Support Agent"

I suppose to pay 25 a month minus 2 for autopay, and l am getting charge 25.99. Why ???

Blocked from my account

I am having a list of problems1. My original account go locked out. Waited for days and still can't get in. 2. Therefore could not register my new sim so created a new profile 3. Now my new sim is not working. My phone registers it being a public mob...

plans

what is the best plan for me

Re: Community Terms of Service & New Community Guidelines

I am having a whole bunch of problems with public mobile. First I cannot access my Original account, therefore I could not register my new sim and I had to create a new account and a new plan and now that is not activating either.

Resolved! PUK code

Can I get an agent to help me get a puk code? I was trying to secure my phone for my locking my sim but I forgot the password right after

Resolved! Porting number to new provider with credit in public account

I am switching to another provider as they have a sweet deal (Public is still v. nice), and am looking to port over my current number. However, I still have some credit unused (~$40). So a few questions:1) If I port my current number to the new provi...

Data is very slow (can't watch YouTube, OK for browsing)

Google Pixel 1, LTE, was OK in the past has been bad for some time (>1y probably). Any ideas how to troubleshoot? Can't watch a YouTube video or listen to music.

Re: International call add-on not working

I paid $15.00 for an add on for international calling, my account says I now have it but it won’t work. Says I don’t have minutes. Why in this not working? Signed extremely frustrated

Activation charge

Resolved! Activation charge

Just bought a sim card and activated it from green mobile, parkway mall. they charged me 15 CAD for the activation of my sim card. i told them that as far as i know there is no activation charge but they denied it. they also told me that I will get 2...

Problem with the wifi

I’ve got a problem with the activation of my phone number. My lines are ok but I cannot use my internet service. please, somebody can helpme?.

Resolved! Cancel my account

Why is there no email or telephone number to contact customer support. I want to cancel my account and there is no place to do that and they are automatically deducting money from my account which I did not authorize. I believe that Telus who owns ...

Plan

Can someone please contact In regards to the changing of my plan thanks

Resolved! Using a phone bought from Public with a different carrier?

Assume phones bought from Pulic can be used with a different carrier? (also assume phone are not locked?). Tx.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! email

Resolved! Activation Period for a New SIM

Jodie

Re: Beginner’s Guide to the Community

Multiple Payment Deducted from Account

Resolved! Data usage

Re: Beginner’s Guide to the Community

Resolved! Forgot my password and security question answer

Why did my public mobile APN Settings disappear/change after saved

Why did my public mobile APN Settings disappear/change after saved

Re: Disgusting Service

Resolved! Forgot my Sim Pin code

Resolved! self serve

phone

phone

Resolved! Re: Introducing "Customer Support Agent"

Blocked from my account

Blocked from my account

plans

Re: Community Terms of Service & New Community Guidelines

Resolved! PUK code

Resolved! Porting number to new provider with credit in public account

Data is very slow (can't watch YouTube, OK for browsing)

Re: International call add-on not working

Activation charge

Resolved! Activation charge

Problem with the wifi

Resolved! Cancel my account

Plan

Resolved! Using a phone bought from Public with a different carrier?

Puk code

I need help with this port

Subscription not Activated

will a nubia Z2335L phone work on your system

please