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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to get on the phone

I am unable to get to use the phone. I can receive the opening few words of a text but I can't click on it to get the complete message. I can't phone. As soon as I swipe the phone, it says "Couldn't Load Game. Instant Games can only be played ona ne...

Resolved! Login locked... what can i do?

Resolved! US Add-on: not receiving texts or phone calls

I have the US Add-on. For the first 24 hours, I was able to receive texts and phone calls. I can no longer receive text or phone calls (but I can send texts). Any suggestions? I have done the usual reboot, turned Airplane mode on and off etc. Any...

Resolved! How to disable automatic after transferring number?

I transfered my number before cancelling autopay and I can't login to turn it off anymore.

voice minutes

I thought incoming calls were free, but when I review my usage it looks like incoming calls come off of my monthly allowance.

1GB Data is missing from my plan

Hi there, I'm paying the 35$ plan, it should have 2GB data + 500MB data per month... however, when I check up my plan details today, I'm only seeing LNY 1GB + 500MB data.... Do you know what's going on? Also, when I tried to change the plan, it see...

Resolved! Need to access my account

I cannot access my account and I need to speak to someone

I already actived Autopay but why I did not receive $2 reward every month?

Hi,I already set the Autopay for my account but why I didnot receive the $2 autopay reward every month?Thanks, edited by computergeek541: removed phone number

Resolved! Missing data

I am on a trip and ran out of data. I paid last night for a 250MB add on. I see the money was removed from my balance & credit card but I have not received any more data. VERY upset about this as I've waited hours today trying to get what I paid for...

Service termination

Hi, Moving to the US and just added a US roaming. Then the payment prompted to make another payment at my current rate for the plan to be renewed at the next cycle in the upcoming month. I thought I was making an overdue payment, not a balance top-up...

Data completely stopped working twice, both after using Communauto carshare in Toronto.

I have had a weird issue happen to me twice now. I have used my data to unlock a car to use in Toronto, I made my journey and ended the trip everything was fine. I finish my errand a couple of hours later and then both times my data has been totally ...

Resolved! Added data

I am on the $15 plan and registered for autopay. According to your plan I should get 250MB of data. I have not received any data when my payment was made. Is there something I am missing?

Resolved! Phone plan change

Hello last month I changed my phone plan and selected change on next bill date. It did not change and it would let me access the phone plans to try again.

Resolved! Recent Port - Service Issues

Hi, I recently activated a sim card and purchased a monthly plan with Public Mobile. I attempted to port my old prepaid inactive rogers number (Rogers) on August 24, 2021. It is now August 26, 2021 and I am unable to receive incoming calls, send or r...

Resolved! Who provides network coverage for Public Mobile?

Hi all, I'm wondering which company provides data and cell services to Public Mobile.I've head of cell providers using other company's networks and cell towers. Does anyone know who's Public Mobile uses? Thanks

Resolved! Overpayement

Hi, When I activated my account, I had trouble and it did not work 3 times.On the 4th time, it worked. However, they charged me 4 times 45,99 on my Credit card and reimbursed me only 2 times. So I ended up paying twice the amount i was supposed to. I...

is anybody else getting charge a different rate from your bill

hi i wanted to ask is anybody else getting billed more on your credit card statement than what your bill it? my accountant noticed this has been happening for a long time. it is not much. usually around the 20 cents range but it has been happening fo...

Resolved! no PIN, no account number, cannot sign in

have been trying without success to login... apparently I dont have anything I need like the PIN, my account number, or even the answer to the secret question.meanwhile, my plan renews in 2 days and Ive got to make changes.Ive got my cc statement but...

Sim Card Slot 2 Empty

Hi,guys after are rough start which was me not understanding stuff I have used public mobil and love it,took my phone to Florida with no problems calling to Canada.My problem is with my phone,I have a dual Sim card phone,I can't seem to get the 2nd s...

Resolved! Account

Enough funds but plan didn't renew

Resolved! Not receiving SMS verification text from Wealthsimple

I'm trying to set up the Wealthsimple Cash app on my phone, and it asks for my phone number to send an SMS to verify and set up the account. I don't receive this SMS text at the same time. This is despite setting email or an authenticator app for two...

Account

Account says active, all paid up but not in service???

Re: Community Terms of Service & New Community Guidelines

Jeepers I have activated my public mobile SIM card since august 21, 2021 and Cdn making outbound calls and send texts but I CANNOT receive any incoming calls. Today is August 26 and still cannot receive calls. It goes straight to voice message withou...

Resolved! Switching Plan & Viewing Data

Hello,A few queries. 1. If I switch to a cheaper plan to take advantage of a promo, do I keep or lose my existing rewards - free data, referrals, loyalty etc.? 2. Where can I view how much data I have left? 3. My plan says "5gb for $40". Does that 5g...

Still expired

Anyone else having a delayed renewal?

incoming call not working

Hi I've just ported my number from Rogers. Outgoing call, outgoing and incoming text are all working. But incoming call is not working, getting a message saying cellular number is not assigned. anyone knows what could be wrong? Thanks.

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Important Update: eSIM QR Code Now Included in Activation Summary Emails