Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why am I getting texts saying I've used 75% of my data when I just added 3Gb and when I go to my account it says I've only used 502/3052 of my data my network says koodo I can't call *611 to add funds to my account it says outta service so I have to ...
Hello all, I have tried a couple of times to set up my auto pay with my credit card info, RBC card to be precise but I keep getting this message after filling all the fields and clicking register, "Unable to process transaction. Sorry, your credit ca...
I just added 1000 minutes to the US for $15.00 I can call and receive calls from the US - wonderful! How do I see this on my account? How do I see how many minutes of these 1000 I have used? Under accounts payments it just shows the $15 as spent for...
My account is activated and still won't give me any reason to why it's not working ,No Data No Service
I received a Public Mobile Voucher Code. I am already on pre-authorized payment and receiving the $2/mo reward. If I topped up my account with my $100 gift card, do I still get the preauthorized $2/mo reward?
Hi,I bought 300 minutes international call for 15$ add on this month. I don’t need it anymore. Will it still be on my add on next month? Or it’s a one time thing that doesn’t renew? If it renew next month, how do I delete/remove this add on?thanks,na...
Hi there, i was just going over my usage history and havent really made any calls in a long time. i use text only or online. Id like to know whats going on here? In my usage it shows constant calls to some random number ive never seen before. also i ...
With my previous provider I would get a text message to notify me that a voice message was waiting for me. Can I get that with Public Mobile?
Bought $15 Cam/US longdistance add-on Sept 18, funds deducted but no minures added, can you help
I have a plan change set to Sept 27th for the $25 plan, upgrading fron the $15 plan. I noticed in my account that I am currently getting 2GB of promotional dats. will i lose this promotion by upgrading my plan?
I am transferring my digital phone number from Primus to Public Mobile. I started the transfer on Thursday morning. I called my previous provider Primus, and they said that Public Mobile has to complete the transfer of my phone.Could you please comp...
Hi there,Please help me with issues to receive incoming calls... A voice notice comes up every time somebody tries to call me that "this number is not equipped for incoming calls". I've restarted my phone; pulled my SIM card; switched it with another...
Hi, i bought a realme 7 5g phone recently and i've noticed that all my incoming mms pics are are around 50kb. I've looked at different apps and their settings but the only setting in there is the size that you send to others. I also have rechecked m...
I changed my plan and topped up my payment but the plan stays the same as the previous one. I also accidentally submitted 3 top up payments instead of just one. I want the other 2 extra payments refunded and the plan changed as requested.
Can you help
I have exactly the same problem as you. How did you finally solve it? It is frustrating.Thanks a lot.
Bought refurbished iPhone from Public Mobile and trying to reuse my existing SIM (also with Public Mobile) but get error message SIM not supported.
LG G5 phone ... Data is turned ON (can successfully access webpages using Data) ... Public Mobile $25 month plan, 1 GB per month of Data included ... I can receive regular texts, but cannot download any files/attachments that are sent to me as a text...
I am running out of minutes....Can the voice mail be checked say through a pay phone?
Hey there, I ported in a number from Freedom Mobile a few weeks back and everything was completely fine. But now my phone number randomly changed to a random number and I can no longer get messages or 2-factor-authentication due to this. Can someon...
Hi, I broke my phone today (display is not working at all anymore) and want to change my mailbox so a caller knows that I can't get that message. Alternatively I would put in a call forwarding to another number. When I try to call my number, the phon...
Why don't I have data 500 mb plus bonus 500 mb autopay when I'm on 25 dollar plan? It always says zero balance. I have this problem since I purchased this plan.
I’m trying to keep my old number and transfer to public…however they ask to put in your 19 digit SIM card number…but…mine is a 20 digit number that the system doesn’t recognize. I want to keep my existing phone number? What do I do? There is no one...
so I lost my phone. I want to transfer my phone number to a different phone company, but dont have an account. I cant make an account because I cant receive text messages cuz my phone is lost
Here's a few plan predictions I hope to see in the future.$15 500 MB $25 1.5 GB$30 3 GB$35 5 GB$40 7-8 GB$50 12 GB$60 15 GB$75 Unlimited 3G data up to 25 GB then 256 kbps. I know this is a dream, but I am wondering what anybody else's predictions.
My phone is asking my to contact my carrier to get a PUK code ? Any idea ? Never had this happen ever
I have been notified by Royal Bank VISA that my card has been hacked. Royal Bank is issuing a new card which I will not receive in time for my monthly payment due 27/09/21. Will receive card by 30/09/21. How else can I pay my payment...please noti...
My friend had helped me by making a payment with his credit card in July 7th,2021. There was no auto pay activated but his card has been debited with 2 amounts of $39.20 on Aug 24th. Please refund this amount to his card. I have been making my monthl...
