Locked account

[Yushi]

My account is locked out , I could not unlock it

[Triguy]

You can send a private message to a moderator.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BeachNBeer]

@russkl 

Good Morning!

Reach out to moderator's by chat bot icon or private message.

 

CLICK HERE to private message 

[russkl]

Good morning.

My account got locked out. I don't remember the password. When I try to reset the password by inputting by email address. No email were sent for the past 24 hours. Please help me in unlocking my account. Thanks.

[gblackma]

@Yushi if its been dormant for more than 90 days then its permanently closed and you have to start over with a new SIM and email address. If not contact the moderators as mentioned above and ask them for a temporary password to your self service account.  Stay safe. 

[totalUser]

Hi @Yushi 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[esjliv · Accepted solution]

Hi @Yushi ,

Did you try the "Forgot your password" option?

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot. Type subject "Locked out of SELF SERVE account"

2-Contact the Moderator_Team via private message using this link.