Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My account was deactivated despite autopay being enabled. This has worked fine in previous months. How do I get this fixed?In an attempt to fix it myself, I just replaced the credit card on file with the exact same one. I still don't have service. No...
I vaguely remember lending this phone to one of my sisters about a year ago when her phone was broken. She was on Public Mobile and told me that it did not work but did not specify what the problem was. I am now intending to get local service in Calg...
I recently purchased three sim cards from public mobile and the first two were activated without any issues (wife's phone and fathers phone) but since I've tried to activate the sim card for my phone I went through all the required steps and was at t...
Hi , my account has been deactivated as i had chosen future plan change option of 50$ , today it showed payment due - i have done the payments but my service is not still activated, i have important calls and work to do kindly do the need full ASAP
Hi, My son had some money in his account. not enough to cover the amount to be paid. so he had to log in and add some funding, and it seems to have taken him off the auto renewal. the funds that were there were becauses of some referrals. is th...
Does anybody know why the AutoPay due date and they Payment Due Date on self serve page would be different dates?
How do I obtain my PUK Code, I thought I finish setting up the phone only to see Locked SIM up top and now need a PUK code
i registered autopay. however, my plan is suspended because of not enough funds in my balance. how tyo reactivate my plan?thanks
Hello Everyone:I have been a public mobile user for almost a year. I have the monthly autopay. A couple of days ago, I got a zero balance message. I went on my profile and manually paid for another month. Data started working normally again. But this...
What compensation should be given for lost service due to public mobile glitches? Is there a history of these things happening, and if so, what had public mobile done to compensate those who lose phone, text, or data service?
So if one day I decided to buy another phone, would I also have to get a new sim card or can I use the one I have now? Thanks.
So my friend that uses public mobile referred me and they gave their code But I noticed that I didnt get credit added to my account for it
How do you know your contribution level?
So I am on a plan that includes 250 MB of mobile data a month I dont really use mobile data and I plan to use it only when I need to and I am at a place that I dont have wifi or the wifi is not strong enough to work If I dont use mobile data for a mo...
Just wondering if this type of problem corrects itself or if I have to PM a mod?Thanks! My old number ported in, although the screen never showed it as finishing. I can call out and text out on my old number (which was ported).Thanks!
I've been with public mobile for about 4-months I think now and have nothing but GREAT thing to say!!!Other than the crappy prepaid phone cards and there AMOUNTS...i love public mobile n have not once had an issue with them. Great coverage...great de...
Why my service doesn’t work? I have a autopay system. From yesterday my service have been not working!
The competition just increased their prices. Well actually it is a roll back on plan features which is effectively a price increase. Beware of the potential for a competititve offer. https://mobilesyrup.com/2019/04/09/chatr-mobile-45-40-plans-2g...
Looking to drop from a $40 plan to the $25 unlimited text+talk +500mb data (+500 with autoplay).. but it doesn't show up on the list of opportunities.
I've contacted mods about being locked out of my account. It has been down for 36 hours. At what point should I just buy a sim from another company and use it only for calls? I have public mobile data but no text or phone service for the some reason....
Hi there!Yesterday I added the Internacional Long Distance minutes (400 min). Today I have been trying to call some numbers from my country, Spain. However, a man answers me saying that talks aren't in my current plan. Anyone can help me??? Thanks!
HiI lost my old SIM and it has been more than 4 months since I last used it. I bought a new SIM today. Can I transfer the old number to the new SIM? I can share SIM number, phone number and any other details if you want.Appreciate any help. ThanksKD
Please send me my bill so I can expense it from work! The online one is not acceptable
I'm trying to to this online myself and I'm have a lot of problems 1) it would not let me use my email that I wanted to2) I've tried changing my password to work at least 15 times and nothing works.Please help
I can't sign into my self- selverIt said that your account is blocked
please help me to set up my account with a new Visa expiry date. thank you, Fr. Youhanna
Hi to whom it may concern, I just got my sim card in the mail yesterday. I am trying to activate my Sim card today, but it says that the sim card is invalid. Whenever I redo the application, the sim box just turns up red. Any ideas on what it could b...
My service initially was fine and now it says no Service. Whom should i reach out to get this resolved?
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