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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 21826 Views
  • 132 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 33294 Views
  • 185 replies
  • 27 Bravos

Help

I need my account to be reset at it is disable! How do  get help! I have been waiting on a response nothing!

chrissylatoya by Great Neighbour / Super Voisin
  • 1383 Views
  • 14 replies
  • 1 Bravos

Resolved! New SIM card for free

I have new sealed sim card. I ordered two card and one is unused. It was 4 months ago and I hope the card is still live. Card is free for you, located in South Etobicoke, intersection Lake Shore blvd West and Mimico rd.Edit: Sorry, the card has been ...

y73sn by Good Citizen / Bon Citoyen
  • 1475 Views
  • 4 replies
  • 2 Bravos

Block voicemails

Hello I need to be able to not get voicemails from one number I have a restraining order on this person and could call the cops for then to deal with it but I’m not looking to ruin this persons life but they are filling my voicemail every day and so ...

Lynne by Great Citizen / Super Citoyen
  • 1171 Views
  • 7 replies
  • 0 Bravos

Account glitches - cannot switch plan, make payment

I msg @CS_Agent but got no response after 18 hours. I tried to private msg a Mod but got this msg: Correct the highlighted errors and try again.One or more of these members do not have private messages enabled. Their names have been removed from the ...

cwaihungwong by Good Citizen / Bon Citoyen
  • 1813 Views
  • 12 replies
  • 0 Bravos

Resolved! Public Mobile gave me someone else's number

Hi, Public Mobile gave me a number that belongs to someone else. I became a Public Mobile customer last week. I chose a custom number. I immediately started getting crazy messages which was stored in my Junk folder on my iPhone. I thought they were s...

ohio by Great Neighbour / Super Voisin
  • 2312 Views
  • 12 replies
  • 0 Bravos

wont let me pay

Hi there- I am trying to pay the bill but every time I try it says I have enough balance. When I check my balance it says 0.00 and when I check the payment history it says a payment is due! I really need to figure this out- please help

toothless by Good Citizen / Bon Citoyen
  • 1167 Views
  • 9 replies
  • 0 Bravos

Resolved! Autopay

Hi I’m on autopay and my plan is 50 dollars a month pm took 50.40. Out of my account did not get autopay 2 dollars of. Wtf?

Kh69 by Good Citizen / Bon Citoyen
  • 2204 Views
  • 19 replies
  • 0 Bravos

$25 Refer-A-Friend Promo Extended to January 1, 2019

For those interested, it looks like the $25 Refer-A-Friend promo was just extended, although the original announcement hasn't been updated yet at the time of this post. I just checked my account overview page and saw the notice in the upper-right was...

PM$25ReferralBonusExtendedto1Jan2019.jpg
SD08 by Retired Oracle / Oracle Retraité
  • 2300 Views
  • 9 replies
  • 9 Bravos

Transfering number from PC mobile

Hi,I want to port my PC mobile number. I have followed the instructions and selected a new number and then contacted the moderator team.I have sent messages for two days in  a row but I have not recieved a reply.Is this normal?What should I do?Thanks...

Emily2000 by Great Neighbour / Super Voisin
  • 469 Views
  • 1 replies
  • 0 Bravos

Lost Phone

I lost my phone so im looking to get a new SIM card, how do I go about that?  Thanks

sarahgilesss by Great Neighbour / Super Voisin
  • 1494 Views
  • 6 replies
  • 0 Bravos

Referring a friend

My friend is trying to register her public mobile sim card, she is having problems with the referral part. I referred her, but when she enters my phone number and submits her information, it says that my phone number isn't a public mobile phone numbe...

LivSan86 by Great Neighbour / Super Voisin
  • 872 Views
  • 3 replies
  • 0 Bravos

Resolved! Ended service

Hey, today I switched over from PM to another carrier. My last auto payment was yesterday. What steps must I take to completely end my service?

Shezabaloat by Great Neighbour / Super Voisin
  • 1490 Views
  • 7 replies
  • 0 Bravos

a tip when getting started -- choosing a phone number

For those who activate online, just wanted to pass along a quick simple tip for new signup people who like choosing a "nice phone number" and aren't sure if you can do that with Public Mobile. When you go to activate your SIM card online, the setup w...

canadave by Good Citizen / Bon Citoyen
  • 875 Views
  • 3 replies
  • 7 Bravos

Resolved! inundated with contest replies

I think I did what I was supposed to do to enter the contest which was to reply to the posts which said something like " tell us your best deal" on day one. So I replied and for an hour or so after I was getting dozens of replies to my post and had t...

jukos by Great Citizen / Super Citoyen
  • 1152 Views
  • 6 replies
  • 0 Bravos

Resolved! Calling problem

Im on 40$ plan from last 3 momths never had this issue. Like when i call on certain no it says Talk is not included in uour plan. Why this thing happening when im already pn unlimited plan...thanks

gun_veer by Good Citizen / Bon Citoyen
  • 1697 Views
  • 7 replies
  • 0 Bravos

Favorite Xmas Movie?

My all time favorite Xmas movie is Gremlins, followed by A Christmas Story.  What are yours?

albertmcc by Good Citizen / Bon Citoyen
  • 980 Views
  • 4 replies
  • 0 Bravos

Resolved! Accessing VM via Skype or WhatsApp

Is there a number I can call to access my Public Mobile voicemail via Skype or WhatsApp? I want to be able to pick up vociemails while travelling in the US but don't want to purchase an add-on. Thanks.

LarryLooking by Great Neighbour / Super Voisin
  • 1537 Views
  • 5 replies
  • 0 Bravos

Resolved! USA roaming "unlimited talk" addon--to/from where?

In that $20 USA roaming Talk, Text, and Data addon, it says there's "Unlimited Talk" and "International Text". What does that mean, exactly? Does that mean I can call and text while in the USA to any Canadian or USA phone number without it being a lo...

canadave by Good Citizen / Bon Citoyen
  • 777 Views
  • 2 replies
  • 0 Bravos

Time for another competitive response???

I noticed that the competition has a WiFi calling app that handles talk and text without the usage affecting the account balance.  Lucky also has a $10 50 text/50minutes plan limited usage plan.  With the WiFi extension, it makes that plan unlimited ...

will13am by Oracle
  • 1315 Views
  • 13 replies
  • 4 Bravos

Transfer of Responsibility

Hello everyone, I unfortunatly am going to be closing down my PM account, and moving over to a comped work phone with Rogers. I have been asked by my employer to get a 'Transfer of responsibility' from my current provider, along with a Transaction ID...

kleblanc by Good Citizen / Bon Citoyen
  • 1094 Views
  • 8 replies
  • 0 Bravos

Resolved! making a payment

Hello,I am having trouble finding the tab that will enable me to register my credit/debit card with public mobile. I have followed all of the steps listed on the other discussion topics, however am having a lot of trouble. When I go into the payment ...

New Plan? $30 500MB Data, T+T unlimited

I was looking at the plans today and I noticed a new plan.  Correct me if I'm wrong, but I don't recall them having the $30 500MB 3G data, Unlimited Talk + Text plan before.  The cheapest data plan was $35 for 1GB on 3G. Is this new?https://www.publi...

mpxiii by Good Citizen / Bon Citoyen
  • 1368 Views
  • 10 replies
  • 0 Bravos

Resolved! Cheapest way to call Philippines mobile?

I know the LD add-on does not allow us to call the philippines so I was going to order home phone from Carrytel for one of my PM referrals, its $4.99 a month and they charge you 16.9 cents per minute to call a Philippines mobile number. 011-63 Is the...

RobertQc by Mayor / Maire
  • 3529 Views
  • 9 replies
  • 0 Bravos

Resolved! $50 8GB Plan Question

If I sign up on this plan can I keep it for as long as I want or can PM change the rate or data amount whenever they please since there is no contract involved?

519 Numbers...

Hi, First of all, I'm not sure if this is the proper topic area for this question, so if not... move it, I guess. Is there a chance in the future we could get/pick 519 numbers? I'd prefer 519 over 226 as petty as it may seem.

Barryere by Great Citizen / Super Citoyen
  • 3502 Views
  • 35 replies
  • 0 Bravos

First auto-pay reward doubled?

It has been brought to my attention here that our first auto-pay reward (on first renewal) is supposed to be doubled (only once). Apparently the first credit for auto-pay should be either $4 (30 days) or $12 (90 days). I have not experienced this, no...

RobertQc by Mayor / Maire
  • 1058 Views
  • 9 replies
  • 0 Bravos

Would be awesome

It would be awesome for public mobile to offer different roaming packages in the US. Sure $20 for 10 days is awesome price but for 1 day in the US it's expensive. I'm sure it's been brought up many times. I'm sure it would attract more customers who ...

tehowennathe by Model Citizen / Citoyen Modèle
  • 1260 Views
  • 14 replies
  • 0 Bravos

Very slow

Anybody else notice logging into and out of My Account very slow and almost non responsive the past couple of days, Community is fine but not My Accounts 

Willaug56 by Great Citizen / Super Citoyen
  • 843 Views
  • 6 replies
  • 0 Bravos
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