Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Someone just called me to tell me my number was used to call them asking about their private information and claimed to be calling from Service Canada. How is that even possible? If it is should I request to change my number?
I am not getting international SMS or OTP sent by my bank from my home country India. In my plan it says i have unlimited international messages. Does public mobile has any plan or add on to receive incoming international messages ?
2 Questions: 1) If I have roaming on (even without any type of US roaming add-on), will I connect to US towers and be charged roaming fees if I use my phone in the US? 2) More importantly, if I get the 20$ 10-day US roaming add-on, after those 10 day...
I can find my transaction history for my Public Mobile account but not my Order History for SIM card purchases. I recently purchased three SIM cards and did not receive email confirmation. So I need to look up my order history please.
Hi there I have a plan:This plan includes: -- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes- 250 MB at 3G speed- Unlimited International Text $15 per 30 Days30 days have passed... and now I cant make a phone call? What is this???
HiI'm a newbie with PM. Tried everything out looks good except that I have problem receiving 2FA verification code required for banks, trading accounts etc. I'm in area code 604 and it has been around for a long well. Regular incoming and outgoing te...
Hello allI have the 25$ plan and I'm unable to send international messages (I've tried sending to a French number (using +33 6 .. instead of usual 06 ..). Used to work with other providers. Looks like it's included in my plan but it doesn't work. I o...
There are significant Black Friday deals on Google Pixel phones - and I need a dual SIM phone with one of them being PM. Is there any kind of official word as to when eSIM can be traded-in/purchased ?
Hi. I signed up for public mobile about 6 months ago. I’m a single mom with a very stick budget. My set up was to have my auto pay come out of my account on the 20 th of each month. First 2 payment came out of my account on the 19 th. After th...
Hello, I have probably unique issue. I am trying to register for self serve but not able to complete the registration because it requires to send the message with verification code to your phone number. The problem is that the devise where the sim ca...
I want to refer a friend - another member of my household who is currently with Koodo. The phone however if in my name. Will this interfere with my collecting rewards/and she getting the $10 sign up rebate, or will it work regardless.
'm sorry to say but the number is still not working on my phone. It works fine on another device.Just a recap.I was with FIDO, as well as I have a SIM card back from India. I ported my number and thereafter on inserting the Public mobile sim none of ...
How can I suspend my number whilst in transit? What if I found out that the giver made a phone call with my sim to a scammer? What should I do when I receive the sim to protect myself?
I put my sim card in a different phone, works well but cannot call out of local area, or get my voice mail, says I do not have long distance add on , but my plan is unlimited talk and text cross canada,,Have tried doing the lost phone, suspend se...
What was your sign up experience like? Apparently, my ESN didn't take and now I'm waiting for a response using new IMEI data. I wanna get going with Public Mobile! Did you run into any issues? Topic is meant to be fun/light...
