Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data : I am very new to public mobile, how do you know how much GB you have on your phone?

Resolved! Data

We put data on our little girls phone it shows it on her account but it says no data on her phone

Resolved! Phone taken to US without a roaming plan

If I take my phone across the border to the US without a roaming plan, what will happen? If I try to make a call what happens. What about texts? Can I order roaming from the US?

Forgot to enter referral code

Hi, I finally made the switch from Rogers but the activation page wouldn't work in Firefox, it kept saying Invalid SIM even though the SIM # was entered correctly. I think when I redid the activation process using Chrome I forgot to type in the refer...

Why I cannot call to Vietnam,

Hi everyone, I searched on the website but I cannot find a way to call to Vietnam. This country is not on the list of Public Mobile. So, how I can call to my country. Thanks.

Resolved! Weather Station, not a phone or device

Hey folks, I am trying to use a publicmobile SIM card in a weather station, so that it texts me the weather data - is this a posible device option? Not your typical phone. And only uses text messaging to send and recieve the weather data.

My auto-pay has stopped.

Suddenly, my auto-pay has stopped charging since the end of last December.I was not able to text, call and use internet data.I tried to re-activate auto-pay many times, but I can not fix it. Public Mobile's website shows that my debit card has suspen...

Resolved! Lost phone

Hey folks.My daughter lost her phone in cuba.. yeh... so shes got a new one and ive ordered a new sim card. The account is active as its olny been a week. Q: how to deactivate the old and/or activate the new phone.?

Resolved! Just actived my SIM and plan, but didnt get $5 off on my plan

Just actived my SIM and got $15 plan, but i didnt see any where with $5 off my plan in my account. I am a new customer. Am I missing anything? How can I get $5 off for 8 months as it says on the promotion?

Just joined today

I just joined today and would like to share my experience. I went to Walmart to get a sim card and was told I should join Lucky mobile instead of Public because there are no live agents and I will have too much trouble with Public. I then went to a...

Resolved! Timezone Mismatch in Usage History - Eastern, should be Atlantic

Checking my Usage History, all recorded dates for calls, texts, etc are one hour behind the actual times of my usage events. PM is recording my events in Eastern instead of Atlantic time. No big deal, but wondering I can edit this myself or if it's f...

Phone cut off

IAM a loyal customer, my phone was cut today cause I live in Newfoundland and we have had a SOE for a week. Guess what, no paychecks to pay your bill. Shame on you Public Mobile. I'm stuck with no service that's not my fault.

Resolved! New user promo not honoured in plan

Hi. I just signed up today. Everything is working great, but I'm not getting the additional 250mb of data and $5 off a month for 8 months like it stated in the $15 month plan I just signed up for. All that shows up in my plan profile is the $2 off fo...

Get my old number of Public Mobile

I switched to Chatr a day after my anniversary date so my Public mobile number could not get ported to Chatr. Now problem is I did not take my old Public Mobile SIM from the store employee and could not able to pay monthly subscription to Public Mobi...

Resolved! My Phone Was Stolen!.

My phone was stolen and I would like to cancel my subscription. How do I do this. I cannot remember the email address or password, I used to set up account.

Re activate account

Hello,I need to re-activate my account. It says i have insufficient funds, but when i try to pay using my credit card, it says i have enough funds. Please help

Resolved! What to add on?

I’m going to Honduras, what do I need to add on my plan to be able to make calls and text?

Resolved! mobile data and monthly payment

Today i took a connection from public mobile. I was told by the kioske agent that there will be 10 CAD discount in my monthly bill for eight months as they have some promotion. But I can not see that in my account.Secondly i can not use the data serv...

Resolved! unable to access my account

I have had a pm account since September 2017. I have never logged onto the my account portal as I have not needed to. I want to do this now but am unbable to as my email address is not recognized. Even when I click the link from my email address to g...

Resolved! "Invalid SIM" after activation error

Hi folks,I've just tried to activate my Public Mobile SIM and associate a plan.All went well until the payment screen. Entered card details, set autopay, then clicked the Activate button - only for the browser to hang. Eventually gave up waiting for ...

Resolved! $10 referral for new account

We just signed up to Public Mobile yesterday. I used a friend's referral code for my account, then used my referral code for my spouse's account.I thought this meant my friend and I would each receive $10 for referring someone else, but my spouse rec...

Resolved! Discounts are not being applied.

I have always thought that my discounts were being applied as they appear on the Public Mobile Payment tab, but when I look at my past payment history for my credit card, I've only been getting the $2/mo autopay discount. (I just noticed that this ha...

Resolved! I have to pay for top up on January 27

I can't pay for top up till January 27, 2020 if that's ok?

Resolved! picture messaging

does picture messaging need data？

Resolved! Samsung Galaxy S20 - details on compatibility with PM?

Hi all, I'm considering purchasing the Galaxy S20 Ultra outright, and hoping to use on my Public Mobile account. A few questions I thought I'd confirm with the group:+ Will the phone work on the PM network?+ I believe the S20 will be 5G enabled - any...

I have the 15 $ plan and cant call my friend on freedom mobile

Hi I am on the 15$ plan and keep on getting an error when I call my friends who are on freedom mobile. The automated message says that talk is not included in your current plan and that you can change your plan on public mobile.

Issue with Line Port from Bell

Hello, I'm trying to port my number with Bell but keep getting an error that is has been rejected. I have tried multiple times and am still having the same issue. all information matches, so im not sure what the issue is. Thanks!

Resolved! Autopay Reward not Applied

Hi, I have a $25/ 30day plan and have been using autopay since having public mobile in September. The $2 autopay reward has not been applied from Oct-Jan (4 months) and I am charged $25.99 on my credit card each month.I'm assuming the $0.99 is the 91...

Resolved! Add ons

What add ons do I need to be able to call and text from the US to Canada when I am on the basic $15 plan?

PUKCode

It asked for the PUK code to unlock the sim card. Where can I get the PUKcode?

Community

Forum Posts