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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Ipad 2, - No Data working

APN settings correct ( sp.mb.com), reboot cellular data activated - No Data working / I have tried everything Ipad 2 ver. 9.3.5 / 13G36 - activated sim card on-line and ipad shows Public Mobile and my cell number shows in settings but still no data.....

Talk

I just bought SIM card for a prepaid plan (40 Dollar for unlimited talk and text, 4,5 GB). When we try to use the phone it says "sorry, talk is not included in your plan". What do we need to do? Thank you very much for your help!

Resolved! Need SIM network unlock Pin

I have a galaxy s4 Mini. Worked fine with SpeakOut, switched to Public Mobile and suddenly I am being asked for a "SIM network unlock PIN" I've done some checking here and have tried "1234" and "0000" with no success. Contacted Samsung and they cou...

Lost my phone

Resolved! Unlimited Talk to Canada and the US

I had enrolled in an unlimited talk to canada and the us, but i keep seeing the Addon Usage Limit of 400 min Intl Long Distance (Incl Canada & US). I thought Unlimited means unlimited and not a meagre 400 minutes. Is this a problem to be rectifie...

Call forward feature in the plan

I am interest about the $10 plan, 50mins canada wide talk, is the call forwarding is free (no need to addon) and unlimted forward minutes? or it will use the 50mins from the plan if i forward the call? ThanksFelix

How long does Moderator team take to respond usually?

I created a few tickets, an hour ago and was wondering if they usually get back within the same day. I really need access to my phone, but my plan expired and I am trying to change my plan, but can't because its expired. Contacted them to change my ...

Resolved! Test 1

Testing 1

Unable to link Auto Pay using Credit Card - Works fine with Debit Card

Hi AllI am unable to link Auto May with my CIBC credit card. The error being thrown is that the transaction is being denied by the Bank, however I am entering all correct details. When I am doing it with my debit card, its setting up the auto pay fi...

Stolen Phone & Keeping Plan

Hi all, My phone was unfortunately stolen a couple of days ago. It's an iPhone, so I can track it using the Find My iPhone feature, but in order for it to work the phone needs to be connected to the internet. The thief knows this, and has kept the p...

Resolved! Password and Account Login

I cannot log into my online account as I have no password. The girl at the store did not provide the password when she set it up. Also the "forgot password" does not send me any emails.

Unable to make calls

I am a new customer on the $45 plan with unlimited Canada wide calling. Unfortunately I am unable to make long distance calls, if I try it states that I have no long distance add on. I can go into self serve, plan is active, shows this plan. Is ther...

Incomplete Port

I came over from Fido 2 days ago. Immediately I could send texts to any network and make outgoing calls but all incoming texts and calls are still going to Fido. I contacted Fido Sunday night and Monday morning and both times they said they saw the...

Can I reverse an add-on purchase made in error

Hello, I accidentally purchased US roaming when I meant to purchase long distance calls to US. can I get my US roaming reversed?

US roaming

I have US roaming add on on my phone, but still can't place calls - system tells me I do not have one. What do I do?

Resolved! setup autopay and added money to my account but service not active

Hi Please help.I was due to topup yesterday and missed it. went onto website and added credit to the account and also set up autopay. Now I have $40 in my account and autopay says its going to come out in September but I cant top up the sim to work n...

Voicemail- Talk not included?

I switched to Public Mobile yesterday and I did receive the message saying that the porting was complete.I am able to receive/make calls and send/receive text messages.When I try to access my voicemail a message saying “talk not included in your plan...

Switch plan

I am currently using $40 plan and want to switch to a plan where there is only calling facility $20. I want to know the procedure to switch

Unused Plan

Hello, I've been travelling in Asia and had my plan auto-renew, despite me not using it for the last 2 months. I was wondering if I could have the unused credit applied to my account, or if I could have the 3 months that I paid for start now? Thank y...

Resolved! Password reset

I have tried the password reset4 times however I am not receiving an email to solve this issue as I've forgotten my password to get into my account is there possibly a moderator out there that can assist me with my reset thanks in advance

Resolved! An email address

Hello, When we send an email to this email address, is it private? Or does it appears here? community-notifications@publicmobile.ca Thank you! MJ

Porting out and refund

Hi, I just paid for this month's service and I have ported out to Koodo, is there anyway I can get this month's payment refunded? Thanks,Stanley

Can't access my data

@Moderator_Team Hi, I can't access any of my data, even though i have a 12GB plan as well as added 1GB plan. I can't see any of my usage or add ons either. stopped working yesterday.Thanks.

Is there a way to temporarily disable voicemail?

I don't want to remove the voicemail feature. I just want it so that when someone calls they can't leave a message (they would just get the 'The person you called is not available please try again later' standard greeting). Is this possible?

Activation sim

Tryed to activate sim card and then something went wrong at the payment part and when I tried to do it again it said Sim is invalid. Please how do I fix this

credit card went thought even with wrong province??

Just thought i woudl post this, kind of the oppisite of what typically happens activated a sim card just now (thanks for the sim you know who). anyways entered all teh credit card info and pressed submit, and i see AB instead of BC in the province ...

Phone Randomly Losing Service

Hi there, I've been having this problem for a couple of weeks now. My phone seems to be randomly losing service from time to time. Unable to text, use data, etc. However when I try and call someone, I somehow get full service and the call goes throug...

Resolved! I need help i forgot my password i type in my email and they say send me a email i never get?

i forgot my password they say they send me an email i did it 5 time and never recived an email can anyone help me out here.... am i doing something wrong??

No incoming calls or texts

@CS_Agent I just switched from Rogers to pm and can only make calls. I’m not receiving any incoming calls or texts. My voicemail also doesn’t work. I’ve taken my sim out and put it back in. Powered on and off and still nothing. When people call me it...

Resolved! Chinese phones and spyware

I really like my Xiaomi smartphone, what I don't like is the fact that like many other Chinese manufacturers, these phones have been found (by the likes of F-secure and G-data) to have spyware built into them. So I wanted to know if there anyway to ...

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