Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Yeah when I first signed up first two months were great good signal 90% of the time. Now some times for hours walk around property can't get any signal.When I do get signal it comes and it goes it's very frustrating you know you're looking up somethi...
I placed an order for a SIM card on the 5th of November and I have not received it or any other shipping information to check the status. Need to confirm that my order is still coming and not lost.Thanks
I am a new customer....I notice that when I am connected to wifi my data is being used? Also when I go out it is still being used, even though I am not using it?
I am a new customer. Few questions: 1) I have the $25 per month plan, am I able to send & receive international texts at no charge? 2) From what I understand iMessage uses data? My wife & I both have iphones & txt each other at home via IMessage. ...
This has been going on for a while where sometimes I get calls from random numbers but in the past couple days it has escalated. Just this day alone I've gotten 13+ calls from different numbers in the US (mainly California) with some numbers calling ...
I don’t know why the system cannot verify my email when I want to reset my password. So I cannot get into my account to update my payment. Please help!
How can I track my data usage in my package and my add ons? It just says “If a feature is not listed below, it may have been fully consumed and no longer available for use.”
Hi there, I've moved off public mobile recently but wanted to login and cancel my automated billing in case it was still active. But, it seems that my account has been disabled, and I'm uncertain whether I need it reactivated in order to cancel my bi...
At the moment I have a grandfathered plan and would like to switch to the $15 plan. But in the last few years I have accumulated a ton of Gigs and I am wondering if those GB bonus packages will still stay after the plan switch. $0 Free Holiday Giveaw...
Hi there everyone. I have been experiencing 2 payments coming out 1.off my credit card and then another off my account, I always make sure there's enough money for it to automatically take it off my account. So I dont under why I'm being charged twi...
Hi All, I had canceled my Public mobile account on Oct 16, 2020. my usual payment date is on 7th of every month. I have been charged on Nov 7th and I do not know the reason as I have already deactivated Public mobile on Oct 16th itself. Kindly help m...
Yesterday November 15 I noticed my iPhone 8 was showing incorrect time, 1 hour ahead. For example it shows 10am when it is actually 9am. It was previously showing correct time, even during the switchover from Pacific Daylight Savings Time to Pacific...
Hi, I have a 902 number, and often times local callers have to dial +1 to dial my local number (902). At our office, when calls are transferred, it will give them a message of the call not being completed as dialed...
Account states I have $12 available funds, $12 balance, but I have amount owing of $13. I want to know for what this amount is for and do I need to pay it as well? I am on autopay for plan 25 and my next payment is on dec. 8...
Credit card is valid. Entered card info again. Tried doing one time payment and it's not processing. Account therefore has been suspended. Please help!!!!
Hi there, I have an iPhone 6s Plus and just signed up with Public Mobile yesterday. It's been about 30 hours now and I am unable to receive any data on my phone despite rebooting the phone, adjusting the APN accordingly and even resetting the network...
