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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 64831 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 69714 Views
  • 180 replies
  • 32 Bravos

Resolved! How to stop receiving PM monthy renewal text message ?

Hi, I'm older, and I use my phone very rarely. When I get a text, it's always for something important. I'd like to stop receiving the PM automated text saying that my account has been renewed for another month. Is there any way to unsubscribe from th...

maggamoka by • Great Citizen / Super Citoyen
  • 2559 Views
  • 12 replies
  • 0 Bravos

account access problem

Hi, i cant get into my account. i forgot my email and now i cant get to my account to change my plan. i couldnt find anyone to help me. how should i fix this and i need to talk to someone to help me solve this problem. please contact with me 

Zero amount due and no service

My plan expired on July 9 and I wanted to change my plan.. so I did that, made the payment, and now it shows zero amount due, plan expired, and nothing working. I tried making another one dollar payment to get the system moving, also tried the lost/s...

DCfreedom by • Good Citizen / Bon Citoyen
  • 1503 Views
  • 7 replies
  • 1 Bravos

SIM Not working

I purchased a iphone XS Max, it was unlocked with Rogers and when I put my sim card in the phone it does not work it just comes up black service - doesnt say the sim is not supported. When I put my public sim card in any phones it works. I changed SI...

jdunn730 by • Great Neighbour / Super Voisin
  • 1983 Views
  • 7 replies
  • 1 Bravos

Resolved! 1GB 6 month bonus when signing up with your email

Hi there,There was a promotion running that if you signed up with your email between June 23-25 you would get 1GB bonus data for 6 months if you signed up for a $25, 40 or 50 plan. I signed up with my email during that time and I do not see the bonus...

Lupine16 by • Great Neighbour / Super Voisin
  • 1202 Views
  • 2 replies
  • 0 Bravos

Resolved! Want to de-activate my account

Dear All, Currently am in India, and want to de-active my service online. pls. let me know the procedure .

venkat by • Great Neighbour / Super Voisin
  • 1380 Views
  • 5 replies
  • 0 Bravos

Rewards

Not receiving loyalty rewards

ugie by • Good Citizen / Bon Citoyen
  • 1134 Views
  • 4 replies
  • 0 Bravos

Resolved! Re: Restore services to port number

I got the message said” fraud@publicmobile.ca Public Mobile here. Your service has been suspended due to suspicious usage. To restore the service please email us at PublicMobile.ca, clicking https://www.publicmobile.ca/en/on/fraud” Please restore the...

mun0503 by • Great Neighbour / Super Voisin
  • 3210 Views
  • 16 replies
  • 1 Bravos

PUK CODE

DearI have no other sim to call you please help because my sim is locked and I need puk code to lock. please contact me back as soon as possible. if you want to contact then send me an email on this account xxxxxxxxxxxxxx@xxxxxxxx.best regards    edi...

rashandkaur by • Great Neighbour / Super Voisin
  • 1015 Views
  • 4 replies
  • 0 Bravos

Resolved! Data useage in my plan

I have three phones with 15 dollar plans and a 40 dollar plan and it said that text and picture messages were to be unlimited, however on all of our phones data sems to be used while we are sending picture messages back forth between out phonesthis s...

Thomasgallant by • Great Neighbour / Super Voisin
  • 1905 Views
  • 9 replies
  • 0 Bravos

Plan Updated for more data at 4G

I was recently getting data usage warnings on my $50 for 8.5GB(3G) Plan. In order to increase available data and get 4G speeds I changed my Plan to $35 for 1.5GB(3G) +unlimited calls/texts and purchased 7 x 1GB Add-ons at 4GB.  Will my additional 7GB...

BDG97LX450 by • Great Neighbour / Super Voisin
  • 1761 Views
  • 10 replies
  • 0 Bravos

Resolved! Invalid SIM card

Hi folks,Just bought a new SIM from Wal-Mart and started going through activation process. Phone is unlocked and compatible. Put the card in and Public Mobile shows up on the screen. But, when I enter the 19 digit SIM card number, I get a small red e...

Squiggs by • Great Neighbour / Super Voisin
  • 9489 Views
  • 12 replies
  • 1 Bravos

Resolved! credit card not working

hi im trying to activate but my card is not registering. this is my 3rd time trying any help please?

6star by • Good Citizen / Bon Citoyen
  • 3514 Views
  • 12 replies
  • 0 Bravos

Data not working.

Combined with existing identical thread.

srlawren by • Retired Oracle / Oracle Retraité
  • 398 Views
  • 0 replies
  • 1 Bravos

Data not working.

I haven’t had to use my data yet because I’ve been in quarantine and haven’t need it cause I’m home on wifi. But I’m working now and I went to use my data (the first time since switching to public mobile) and the data doesn’t work. I’m just wondering...

Marareesor18 by • Good Citizen / Bon Citoyen
  • 3381 Views
  • 15 replies
  • 0 Bravos

Resolved! In the USA

The unlimited Canada US 50 plan. I assume that works when in the us? I can roam on other networks?  ThanksAl

Alsanterno by • Great Neighbour / Super Voisin
  • 1113 Views
  • 2 replies
  • 0 Bravos

Issues calling Bell Aliant landlines?

Anyone else having issues calling Bell Aliant landlines today? I'm not able to call any and seems to reports online of the same from others

jor123 by • Town Hero / Héro de la Ville
  • 997 Views
  • 2 replies
  • 0 Bravos
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