Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I looked on chatbot said to try to check apn setting and remove the sim card ?, texts are messed I got the same message 4 times, and my friend said I'm sending double texts. I'm in Saskatoon. Once I tried to call nothing for about 10 seconds then i...
What is going on about 3 hours ago my phone went to "no service " i have contacted Mod no reply yet , need my phone for business and this is not good ..what is going on ?
I broke my phone and purchased a second-hand iPhone 5s. The person I bought it from has provided an email that has garenteed that apple has unlocked the phone and has the IMEI # included but not the previous carrier or acct #I put in my SIM card from...
How do set a auto pay?
When I try to makes calls, I am presented with "Not Registered on Network". Is anyone else experiencing this and how do i fix this?
Unlocked iPhone 6s have been using for a week and all of a sudden I have no service plan resets in 2 days but no payment necessary yet... Please help?
First of all I am not sure if this is area specific or it is happening in other places as well. All of my colleague and I are all experience signal dropping, no internet and call/text failure this afternoon. Is our network under maintenance in the ar...
Hi, hope someone can help me with this issue. Over a year ago I switched over my mothers phone that I had purchased as unlocked at costco that she had been using with rogers prepaid over to public mobile. I ported over the number, things went through...
Hello people..just moved over from koodo to pm and what i experience os cracking noise when i make a call..the voice quality seems to be not clear..anyone else with the same issue ?I am using the same set..samsung s7 which i used on koodo
My account says it's suspended. However I have 10$ of credit on the account and it's stating insufficient funds. Just wondering what's going on. I need my account back up and running. Thanks!
Hello! I recently moved from East coast to West coast where tax is significantly lower here. I have not changed my number yet, but have updated my new address. I recently looked at my bill, and realized that I was taxed 15% as oppose to the expected ...
I have a family member that is switching to public mobile from koodo pre paid, they have already purchased a SIM card and setup an account in-store at walmart with a temp phone number. From my understanding I've read that a MOD is required to port th...
Incomming phone call(or calls?) not received and wasn't transferred to voice mail this morning (phone on, no calls in account history). I spoke later to one of my interlocutors. They got a message saying ' no subscriber at this nunber' aroud 11:20.Th...
I refered my spouse couple days ago to Public Mobile. Today I checked my account but on the reward section, only "$1" is displayed (it is missing the one time $10 reward). Would that come later, or did the system missed that? Thanks in advance!
Monday I tried to make a call and it said my line had been suspended.I went into the system to pay it and I was charged $45.20 for my service, but should have been charged via autopay for $42.94 had that worked. I also didn't get the tect message wit...
and my service was diconnected!! No Warnings from Public Mobile at all
My account was deactivated despite autopay being enabled. This has worked fine in previous months. How do I get this fixed?In an attempt to fix it myself, I just replaced the credit card on file with the exact same one. I still don't have service. No...
I vaguely remember lending this phone to one of my sisters about a year ago when her phone was broken. She was on Public Mobile and told me that it did not work but did not specify what the problem was. I am now intending to get local service in Calg...
I recently purchased three sim cards from public mobile and the first two were activated without any issues (wife's phone and fathers phone) but since I've tried to activate the sim card for my phone I went through all the required steps and was at t...
Hi , my account has been deactivated as i had chosen future plan change option of 50$ , today it showed payment due - i have done the payments but my service is not still activated, i have important calls and work to do kindly do the need full ASAP
Hi, My son had some money in his account. not enough to cover the amount to be paid. so he had to log in and add some funding, and it seems to have taken him off the auto renewal. the funds that were there were becauses of some referrals. is th...
Does anybody know why the AutoPay due date and they Payment Due Date on self serve page would be different dates?
How do I obtain my PUK Code, I thought I finish setting up the phone only to see Locked SIM up top and now need a PUK code
i registered autopay. however, my plan is suspended because of not enough funds in my balance. how tyo reactivate my plan?thanks
Hello Everyone:I have been a public mobile user for almost a year. I have the monthly autopay. A couple of days ago, I got a zero balance message. I went on my profile and manually paid for another month. Data started working normally again. But this...
What compensation should be given for lost service due to public mobile glitches? Is there a history of these things happening, and if so, what had public mobile done to compensate those who lose phone, text, or data service?
So if one day I decided to buy another phone, would I also have to get a new sim card or can I use the one I have now? Thanks.
So my friend that uses public mobile referred me and they gave their code But I noticed that I didnt get credit added to my account for it
How do you know your contribution level?
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