Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, I have a Umidigi A70 phone. It's connected to PM, however I keep on getting dropped calls and texts, and very poor service.I read somewhere to manually put in the VPN number for PM in the phones settings. Where do I find those numbers? I am ...
I upgraded ny plan today. I had a balance of $5 and added 60 because it said i needed more money to uphrade from $35 to $50 plan due on 21 so where did the 15$ extra go my internet still not working
I’m new to public mobile and was on the 15 dollar plan this month. My plan was supposed to renew on Dec 7th but I ran out of minutes, so I decided to switch to the 25 dollar plan.I went to my self serve account, pushed change plan, pushed on 25 dolla...
Hi, I ported my number to another provider that has port protection and better prices then my public plan. I now have an issue where I cant log into my public account any more.How do I make sure I will not get any additional charges from public witho...
Hi there, I want to upgrade my plan to the 28 dollars for 2.5 gb but I do not get the option to do so when choosing change plan. Is there a way to talk or chat with somebody? Kevin
Hey guys, I just logged into my account and it says my plan is expired. I'm on the $25 plan and have been with Public for 1.5 years now. I haven't changed plans and I'm also on Autopay. I checked my credit card in the system and it seems to be work...
My text messages don’t send quite frequently until I am at home. I get a failed to send error message im guessing this might be due to wifi, i don’t have data turned on. And I don’t want it turned on. I didn’t think texting required internet connect...
Hi,service stopped today and I am seeing the message in red telling me my service was suspended due to insufficient funds but then it's telling to ignore the message if on autopay, which I am. I received the usual text from 611 telling me my service ...
I have 2 cells phone registered to me, one for me one for my son. I have paid mine but it wont let me pay for my son's. it not even showing up on the account. how can i speak to agent or get this resolved so i can get his hone working again?
I'm trying to locate my 14-digit account number. From the main page when I enter in my phone number the self-service system says it does not recognize the number period when I enter in the email address it says that it does not recognize the address....
Hi, I want to pay for more minutes but it wont let me log into self serve, and when I try to change password an error comes up that says: ForgotPassword/OldPasswordNotValidContactAdmin Very sad at my experience w public
When trying to make local calls, it doesn't recognise the numbers as local. Purchased add on and still doesn't let me make calls because "we couldn't complete your call, you don't have active long distance add on". But the numbers I'm calling are all...
Someone just called me to tell me my number was used to call them asking about their private information and claimed to be calling from Service Canada. How is that even possible? If it is should I request to change my number?
I am not getting international SMS or OTP sent by my bank from my home country India. In my plan it says i have unlimited international messages. Does public mobile has any plan or add on to receive incoming international messages ?
2 Questions: 1) If I have roaming on (even without any type of US roaming add-on), will I connect to US towers and be charged roaming fees if I use my phone in the US? 2) More importantly, if I get the 20$ 10-day US roaming add-on, after those 10 day...
I can find my transaction history for my Public Mobile account but not my Order History for SIM card purchases. I recently purchased three SIM cards and did not receive email confirmation. So I need to look up my order history please.
Hi there I have a plan:This plan includes: -- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes- 250 MB at 3G speed- Unlimited International Text $15 per 30 Days30 days have passed... and now I cant make a phone call? What is this???
HiI'm a newbie with PM. Tried everything out looks good except that I have problem receiving 2FA verification code required for banks, trading accounts etc. I'm in area code 604 and it has been around for a long well. Regular incoming and outgoing te...
Hello allI have the 25$ plan and I'm unable to send international messages (I've tried sending to a French number (using +33 6 .. instead of usual 06 ..). Used to work with other providers. Looks like it's included in my plan but it doesn't work. I o...
