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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Referral Code

My friend just use my referral code to open a new account, but why I can not see my monthly payment decrease one dollar, how long time I can see the change. Thanks

Resolved! I have a VPN on my android phone, how do I activate it on my plan as per setup steps

If my LG phone (android) is working with data, do I still have to set the data up? I have a VPN, so set up steps do not seem to work? What now?

Outlook Web App Notifications

I use Public Mobile for my smartphone phone and mobile network. I get email notifications from my workplace via a web-based email system called "Outlook Web App". I receive notifications of incoming email messages to my gmail account from Public Mob...

Resolved! blocked calls

I have numbers blocked but they can still leave voicemail. please advised

Locked out of my account

Can someone please tell me how I can't get into my self serve to renew my payment I've tried everything and have been without a phone for days this isn't the first time

Top up

thought I had signed up for autopay with my visa/debit. Did not top up automatically this am. Attempted to manually top up. I currently have a balance of 10.00. My plan is 50.00. I see.it is charging taxes so tried to change plan to the 40.00 plan. N...

Can not call to me

I bought a sim card but most of the time my friends can not call me, they said to me your phone is busy but my phone is not busy.

Account suspended

Account has been suspended and won't process credit card.

Resolved! Getting alot of random 705 calls

Past few days receiving random 705 numbers. They leave no messages. Anyone explain why?

Suspended account

My account has been suspended, but have auto pay

Resolved! Cancel my plan

Hi, I want to cancel my plan. This is for my son, I paid several months, but he never used it. I "talked" with Simon and was suggested to remove the autopay. But then I will have a bill unpaid? I just wait it to be expired? Will this have a bad effec...

my phone service

I am a new customer to Public. For some reason my phone calls go right to voicemail instead of ringing through. If I turn my phone off completely and restart it works. I am not sure if this is a service problem as I have had my phone checked and I...

Resolved! Can I add family members instead of referrals?

I "manage" the accounts for some of my family members. I'd like to switch them over from their present providers too but wondered if there was a way to add their lines to my account which allows me to still benefit from the 'invite a friend' benefits...

Resolved! phone compatibility

Does anyone know if Alcatel U50 is compatable here?

Resolved! Microscopic Megabyte Usage - Wazzup?

Just curious, no problem. My Usage HIstory page online shows a couple of instances web data usage pegged at 0.001Mb. 0.001Mb? What might cause that sort of blip either in the reporting or my electronics? I have my phone's access to data turned OFF....

How do I get my phone connected?

Resolved! 3G / 4G question

Hi AllNew member yesterday and I must say it appears the transition from Bell was good. Half the cost for twice the data! So I have 2 questions1) Does Canada wide calling mean just that- no long distance in Canada?2) I have 5Gigs @3G on my plan but m...

Resolved! questions re. data and referral discount

Hi there, I just set up a new account and transferred my number over and just had a couple of questions: 1) I want to only use my own Wi-Fi data on my phone (apart from MMS texts), so that way I won't ever have to worry about going over data and havi...

Resolved! new phone and sim card won't work

Hi I'm new to public mobile and just had my phone stolen. So I have activated a new sim card and it said successfully changed. I plugged to sim into an iPhone and it won't let me do any calling texting or anything like that. When I try to make a call...

Resolved! Data useage

Can I check total data I used 2 months ago? Just want to check to see if I can cut back on my package

How do I opt out of Public Mobile Services?

I pretty much want to switch to Rogers cause I need to use their data plan as my data source since Public does not offer the 512kbps after overages. What can I do?

Resolved! Porting problems

I have a new phone and activated my card and can't seem to get my number ported over.Its been 3 days my old account was petro can - they use my phone number as an account numberi provided PM with the IMEI of my old phoneI have a 4 digit pin from pet...

Resolved! Long Distance in Toronto

Hello,Im starting off and got the $25 unlimitted plan with 500gb of data. I wasn't sure what to do with the long distance add on so I left it blank. My question is, what is considered a long distance area code? We have so many here: 416, 647, 905,...

US Roaming 1G not working and I need it!

Our family is on day 2 of a 10 day vacay in the US and I purchased the 1Gig US roaming but it's not working! I checked my mastercard and can see that it was charged.. I don't often post on here, but I need some help.. asap! Thx in advance!

Resolved! Changed phone and sim

Hi i upgraded from S5 to an S8 so i had to get a new sim card i transferred my stuff between phones then went to my account and changed sim Numbers but i was expecting my phone number would switch also. what is the procedure to keep my same number

Can't enable some 2factor verification

Hi. New phone just set up, new number. It begins with 672 area code which I've been told is new and not recognized by all apps. Can I please get a new older area code that is recognized.?

Phone is hacked

Somebody hacked my number and phone. They made SIM unregistered. How this problem is solved? I need help now.

Resolved! Cannot receive verification codes

Whenever I use my number to for apps they usually ask for a verification code sent to my number. Problem is that even though the app says they have sent the code, I will have no new messages pertaining to the verification code, making it so i can't l...

Resolved! Over charge

Hi, my credit card statement showing I was charge twice for $40. In total $80 was charged. I have autopay reward for $2 and $10 for referral credit. I should have paid $38 for janurary 5 2020. $50-$12 = $38. But I was charged $40 then another $4...

Resolved! How can I talk to a human? -- I got charged but there was an error and I am not activated.

My activation failed with a "generic error" (very helpful!) but it didn't stop the transaction from going through. My money was taken but it won't let me login and when I try to recover my password it says it doesn't recognize the email address. So I...

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