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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Basic question - define "International Texting"

I am looking for an affordable plan for our daughters first phone, which will primarily be used for texting. I had almost pulled the trigger on a different provider (won't mention the name), but then I realized that for their cheaper plans, when they...

Data slow/not working

Is anyone else’s data not working or SUPER slow? I just renewed my plan on Monday and my data has been so bad since then. Can I trouble shoot this myself or is it a public mobile issue?

Resolved! Auto top up feature not found.

Hi - Would like to set up auto payment from my credit card but even though I perused my account page I can not find where the activation button is. I can find the make a payment section but again can not find how to activate the auto top up. Could th...

Please, I would like to have my old number back

Hello,I am an elderly client and l had my number ***-***-**** for the past 20 years and so. The number currently has not been given to anyone at this moment and time. However; you have taken my number for re-circulation in saying for non-payment for ...

Charged twice

Hello there I have a questionyesterday I tried to order a SIM card online but it tells me all the time ZIP code does not match with billig address so I assumed because the billing address on the credit card does not match with the billing address tha...

No service lost friend referral

Changed to a new plan to be active today Had no service for hoursNow my friend has lost there monthly referral .. message said due to in activity.I'm confused

Resolved! Credit Card

Hi,I’m trying to add my credit card for auto pay, it’s not taking the card, it’s stating my CC provider not allowing public mobile,I called the CC company they tell me it’s public mobile not excepting the card, everything is accurate with spelling da...

Resolved! Cubot X18 Plus work on the Publis Mobile netwok?

Hello, I have tried my phone with a Telus SIM and I can only text and not make any calls. Neiter text or calling works with the Bell SIM, and both seem to work when I tested a Rogers SIM in store. I can't understand why there's such a different when ...

plan inactive

I switched plans for my renewal date. Im on autopay. Public mobile took the funds for my new plan (the higher amount) but my account was inactive until i added more funds to my account. Now ive essentially paid twice. Will the funds be applied to my ...

Reg password

Hi. when am clicking on forgot my password I am not getting email on my id. Can you please help.

Plan expired yesterday

Hi! My plan expired yesterday and Im set up for auto renew but my money hasnt been taken from my account. I also tried to pay my sons bill the other day with my debit visa and it says unable to verify. I have used this card for at least 6 months or m...

On Self Serve Change Plan Page - Reduced from $30 1GB to $25 1GB

Hey guys! Someone has posted this on redflag so i've decided to share it here too.Go to "My Account" -> "Change Plans", you'll see this new plan Special Offer! $25 for 500 MB + 500 MB AutoPay Bonus. Looks like public mobile is reducing the $30 plan t...

Resolved! Plan Is Expired

Hi.My plan status is Expired. I have enrolled in auto-pay also I have 40$ in my account but the status still says it's expired. Can someone take a look into it? Regards

Activation of SIM card w ported number from Virhin

I ported my number from Virgin and activated my SIM. I took my virgin SIM out and put in my Public Works and it now says "the SIM card that you currently have installed in thi iPhone is from a service provider that is not supported under the activati...

Referral Credit Refund

Hello, Is it possible to get a refund of the referral credit or will it just remain there? Also, I joined Public Mobile and got a winback from another carrier. Will I need to pay for my next month bill as well or will everything disappear from my acc...

SIM Issues - What is a PUK and when do I need it?

I just went through this issue myself so I wanted to write about my experience with it to add to what's already posted in the community and update/refresh things a little in terms of procedure as these things can change over time. If something goes ...

How to get copy of my bilsl for tax purposes?

Hi all. I need to submit my bills from September 1, 2018- February 28, 2019 for my business and tax purposes. I saw a previous post that a moderator needs to send them to me upon request, and when I chat with the Public chatbot it says they don't hav...

SIM not working

I bought a new phone off Kijiji. I checked to see if the IMEI was clean and it was. I put my SIM in... worked... for 5 days. Now all the sudden it isnt working. I checked the compatibility on PM and it says it should work. Then it says it has been re...

submit button

trying to reactivate my plan, when I get to payment page, the submit button does not work, it appears to do nothing at all. Ive tried logging in and out and using different browsers with no luck, any ideas?

Can't use calls and sms

Hi, I'm new. On the 10$ 50\50 plan. Sms and calls have stopped working (I believe I reached the limits). But I did 2 add-ons (400 minutes and 200 mo data). Now my balance shows 15$ balance. I have autopay too. why isint it using the money i added to ...

Micro SD

I know I'm probably going to get many answer. I am looking at getting a new micro SD card with higher GB. I currently have one with low storage. What a good Micro SD card to get?

I'm on the 6.5 g plan and only used 5.5 gs of data but its kicked me???

Please help! I'm on the 6.5 g plan and only used 5.5 gs of data but its kicked me??? Like I need that last g for the rest of month does anyone know how I can get it back or working? Ir am I just out of luck? Thanks for anyone who takes the time.

What happens to available funds if I close my account?

I'm looking to switch plans, however i want to know what happens to available funds if I close my account? I had preloaded it with a large amount of money by accident when i revieved the text about not having enough money, even though it was on auto-...

Invoice/Receipt for Feb

@CS_Agent Hi there, I need an invoice/receipt for my payment on February for reimbursement purpose.

My data is not working

Could u please help me my data is not working from past 3 days. I activated my card from past 3 days and it's not working

Resolved! 3G Plan but LTE Service

Hi! I am new to Public Mobile, and happy with my plan and how everything has tranferred over. My only question is that I am paying for a 3G plan, however the icon at the top of my phone is still saying LTE when I am out of WIFI. Do I need to be conc...

hi

i have a lot of problems with my phone internet

Phone number transfer

I can’t transfer my phone number to telus

Resolved! Porting a number from SpeakOut

I know there are a number of topics on this particular issue. I've read them all. I'm hoping that someone here can help as I expect I'm entering a well-travelled sequence of delays. 1. I just started and activated a new PM account with a new (meant t...

Resolved! accessing my account

Is anyone else having a problem getting into their account? I keep getting a service error.

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