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not sure this is where this belongs but I think someone has hijacked my number, I need help NOWmy phone says my sim is not registered to the network and when I called my number someone picked up on the other end that obviously wasn't me, this needs a...

I just paid my mothers bill but it did not reflect on her service, the money is out of the account and it shows the payment processed on her recent payments on public mobiles end but the service is still asking for another payment to activate service...