Can't switch plans

[s3rj]

My plan is currently expired and I want to switch to the new $40 for 4gb, I have enough funds to complete the transaction but it won't let my do it.

please any help I have been without my phone for almost two weeks.

[CS_Agent]

Hi,
If you have any questions concerning your account, just send a private message through the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[luke11992]

For what it's worth, the times I've had problems or inquiries, the mods have been super quick to help me towards the solution. If nothing has been done still, all I can suggest is messaging the moderator team again.

[NDesai]

@s3rj Sorry to hear that. I have now unmarked it as a solution. 

Hopefully @CS_Agent gets back to you today and fix your problem. 

[s3rj]

I don't know why this got placed as solved, I followed the instructions listed and next day still no responce, this is starting to make me regret switching providers, I have been with PM for years and have had some issues but nothing this bad I have been without a phone for two weeks now, this NEEDS to get fixed asap.

I have contacted the mods and I have filled out the "twitter" form, nothing has come from either "solution"

PLEASE HELP.

[s3rj]

ok I did that.

[Anonymous]

you need send a private message to Click here 

In your message put it, please include.

- your account number

- your phone number 

- your account PIN

- Detailed explanation of specific your switch plans 

- them can help you a lot nice service Team

Good Luck

[SD08]

@s3rj

For future reference, any plan changes on an expired or suspended account can only be done by a moderator.

[LEGO · Accepted solution]

@s3rj 

For this, you will need to send a private message to a Moderator_Team, they will switch you to a new plan!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck! 

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

You will receive a response within an hour, if you are lucky OR it might take up to 48 hours, if your luck is run out!