Community

Probably a repeat question but i am locked out and want to change my plan.

Nothing i do seems to make a difference. Flow the isnstructions and get locked out after two tries for another hour. Will not send a message to my email for apssword reset which i am not sure i needed but now.....I want to chang emy plan is there a w...

Not getting refer-a friend reward

I have not received the refer-a friend reward on my account since August 2018.  My friend still has their account. Thanks

Mod & Tech Hours?

Can anyone tell me what kind of hours mods & the tech department are available?I have been without ANY CELL service for 6 days now, and a tech help ticket has been started, but I can't get any answers as when I may get help or what hours the tech peo...

No service... no message,.. no answer..

i, It’s has been 4 days, either today , I sent several mails to moderator  about my account has been suspended due to insufficient funds. But It was set up for automatic pay, so I didn’t receive answer at all.No resolve... no call .. no message.Pleas...

PUK nurmbe is needed ASAP PLEASE HELP

Is the puk number located on my sim itself ?? 

No service, no solution, no response,

Greetings,  I have had no phone service as of Saturday night, followed all suggestions on discussion pages, performed all whacky phone tricks with no success, have left three messages with moderator team, no response, and now I am at my wits end.If t...

When dialing 1519 area I am told that I do not have service. I can call other long distance areas

Data Stopp Working

I would like to start by saying that I’ve been delighted with the service from Public Mobile for over a year now. My data has been working perfectly until I purchased a US Add-on. I bought the 10-day US roaming add-on for a 3-day US trip and immediat...

Plan didnt change on scheduled billing date

- New customer, started last month with the $15 plan.- After a week decided to upgrade to $50 plan.  I toped up my account to $50.- I did the change (in the same first week) in self serve for new $50 plan to start on next billing cycle which was yest...

Coverage in mountains

Thers's no signal when I travelled in tourist guide's vehicle from Banff to Icefield. But somehow the tourist guide's cell phone had signal! Is it because around the Rocky Mountain?

unregistered sim

ive activated my acound and my phone number has been ported but my phone still says unregistered sim

Register for community

Can't find register for community

Phone plans

There is no other carrier out there with the cheap phone plans that public mobile has to offer

setup for autppay but not auto renewed

my plan did not autorenew even though I have set up auto pay, can you explain that please? I need my phone service back immediatley, how could this happen?   I know I was set up for auto pay, I go the $2 credit.this is my first cycle and I am very fr...

Deleted text message

Can I retrieve a deleted text message after 48 hrs 

switch to rogers

hi, i had public mobile before and was on auto pay. but now i just switched to rogers. and had the phone number taking with me to rogers. so i kept my number the same. and now i'm just trying to log back into public moblie account to make sure my aut...

phone suddenly stopped working

I have two problems: 1) Last night, after working for 2 years, my phone stopped working. Says "no SIM card. Emergency Services only". Data does not work, wifi does. No warning about being out of minutes etc. (which is doubtful anyway). Potentially, i...

Bought add on but can't use it!

Hi I bought the 400 min international calls add on but I cant call, it says no talk in my plan even though i already paid for it and it shows up on my account

My phone is not active.

I'm trying to add minutes to my phone but it's saying that my phone is on active what do I do to reactivate my phone so I can talk

iPhone X data connection issues

I am unable to connect to mobile data on iPhone X.  I get the error “could not activate cellular data network”. 

Account suspended

Hi,It’s has been 4 days,  I wrote to moderator  about my account has been suspended due to insufficient funds. I was set up for automatic pay so They didn’t answer at all.No resolve... no call .. no text..  

Account suspended

So my account has been suspended due to insufficient funds, however, i'm set up for automatic pay on my credit card. I got a new credit card (with the same card number, just a new expiry date) because my card expired. Anyway, changed that and tried t...