Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

ULEFONE 6- help on SIM data

I am looking for the access point area in this phone but still have not succeeded yet.

no Service after setting up

Its been 3 hours I have no service.? What do I need to do get ativated.

Resolved! Changing phone on active PM account

I am a PM customer. Currently have a Galaxy S6 activated on the account. Want to try switching to a Google Pixel 2 with Android 10 installed. Do I have to do anything besides take the sim card out of the Samsung and install it in the Google phone? ...

Phone number

I received my new sim card today and I'm trying to activate it but when it asked me to select a new phone number there is nothing in the drop down box and it wont let me go any further

Resolved! PM sim stops my iPhone 6s from working

I've just activated my PM SIM successfully, but when I put it in my iphone 6s the phone becomes unusable- I'm unable to access the home screen, and when I press the home button I am only allowed to make emergency calls. I am unable to access general ...

Resolved! Autopay and Buying an Addon

I am on autopay for my monthly plan, and need to buy a US roaming add-on for an upcoming trip. Will the charge automatically go to my credit card set up for autopay, or do I have to do a one time payment with my credit card to cover the add on? Thank...

Long Distance add-on problem

I received a text saying I only have 10 min. of LD left on my phone. I have a long-distance add-on. 200 US and Canada LD minutes. I also have unlimited talk in Canada. I have been trying to go through my usage but it will take a lifetime to sort ...

Resolved! Why not LTE

Hello Guys,I love this service and am a customer for more than year and half. Mo complains. However, is there any plan to get the service converted into LTE service? Or why not LTE offered by PM?Thanks

Resolved! How to change plan?

Hi If i want to switch one plan to another with Public mobile, when can I do that? currently I am on automatic payment. wondering should I do that one day before the payment? Or it doesn't matter which day to switch? thanks for help!

Resolved! Can't Receive calls and number changed

This morning my number was changed back to an old number, I can call out but cannot receive calls now from that number and I lost my Public Mobile number now so essentially I have no phone number. Help! Thanks

Resolved! Internet service?

Does Public offer internet service? Cost is what? Is it via wifi?

Resolved! Refund

I got public mobile for 5 days and paid for the whole month $28 with taxes. while i was with public mobile i did not register for self serve option. Now i am trying to submit ticket to get my refund back but for that i need my phone number to be with...

Resolved! moderator

trying to submit a ticket and it keeps saying error logging in to my community account to submit the ticket. i need to find out why i'm being charged for data when i shouldn't be. is there a moderator that can help me?

How to refund an add on

Hi, A month ago I went to San Diego for a week for vacation. I purchased the $20 10 day US add on for talk/text/250 data.I was not able to use the data network in the US, although my phone seemed to recognize the network. I found wi-fi and used the F...

Invalid number- mine

So I am trying to register on a third party website using me cell number but it keeps telling me my cell number is invalid. And I cannot receive an authorization code.

SMS Settings for Sonim XP Bolt???

Hello there. I have a Sonim XP Bolt phone. It is not a smart phone by any means. I switched to Public Mobile from Virgin over a year ago and have no complaints about the service whatsoever, it's great. However, intantly I was/am unable to view emotic...

Resolved! Alternate phone number in the my plan section

Has anyone ever got a call from PM? I'm curious since looking at some of the problems posted here, I would think they would have. Thanks.

Mobile Data Issues

Hey everyone! I am just wondering why I seem to not have any access to mobile data, despite having it setup properly on my phone (LG Q STYLO +) & having a plan that is supposed to include data... Yet, i am only able to connect using wifi.. anyone els...

My Account Question...

Hello - People of Public Mobile, I noticed in my account that there is an alternate phone number option and I don't get the point of this option considering there is no verbal customer service provided by Public Mobile. So why is that an option? Reco...

How do I change my locaitons?

Hey community,Since I've switched over to PM, I've noticed that my phone number is located in Vancouver but I live in Victoria. I'd like to find a way to change my locale without changing my phone number but am not finding a self-service option to do...

Resolved! Says no active plan

Tried to call 1-800 number, got message that I had no active plan but $40 plan good til end of month and is allowing me to call local phone numbers...

Resolved! trying to change my credit card information

trying to change my credit card information so difficult????????

Resolved! USA Add On's

Hey Peeps, I'm heading to the US on Thursday. When I add funds to my account for the US talk\text\data add-on is it just $20 or $20 + HST? Thanks,Gerry

Resolved! referrel code

Hello - i put in a referral code when i activated my phone yesterday and the $10 credit isn't showing up on my account yet. does it take time before it's reflected? thanks

Resolved! Overcharged

Hi I am on the $120 LTE plan minus $21 in rewards and have been charged $125.43 ... What gives?

Resolved! new code

Hi All please use my code for new registration Code removed by mimmo.

Resolved! Phone not working

My phone is not working but I have 25$ in my account towards next payment not due until January 25. Can someone please fix this gliche?

Resolved! Referral Code

Where can I share my referral code so new customers can use it to sign up?

Resolved! How to activate new SIM when unable to register for self service account

I bought a sim card and set up my plan in store. When I went back home for christmas i swapped the public mobile sim card out of my phone for my UK one. I lost the public mobile sim card. Today I bought a new public mobile sim card. I am trying to se...

Resolved! LED notification for Pixel 3a or Pixel 3a XL ???

Hi, Does anyone here have the Pixel 3a or Pixel 3a XL phones and are using an independent app to get an LED notication on their phone? Really miss this feature when I had the Nexus 4 and looking for alternatives to try and get something similar on t...

Community

Forum Posts