Community

Changing Account Email

Hi, I need to change my email address (both notifications and login) but don't see an option on my account. Can someone please point me in the right direction. Thank you.

Payment

Can I pay from a savings account automatically?

Roaming Plans

Im just curious if theres any chatter about a more permanent roaming plan becoming available again in the near future.  I remember when i first joined public mobile,  there was a 30 dollar plan that gave you unlimited talk and text within the us and ...

Date joined Public Mobile

Could you please let me know the date I joined Public Mobile.  My name is xxxxxxxxxxxxxxxx and my account number is:  xxxxxxxxxxxxxxxxx.  Thank you.  edited by computergeek541: account information removed

Plan saying I still owe money even though it has been subtracted from bank account

My Father's phone plan is with Public Mobile. He says he paid off his expired plan yesterday ($30.51 was deducted from his bank account) But at 8 am this morning his service was disconnected and he is still being prompted by Public Mobile to pay $28....

Why can't I receive incoming call and text msgs after porting my phone

Data usage

Help! Why does my data usage record from Public Mobile not correspond with what my phone usage tells me? My phone cycle usage is set from the 1st till the end of the month.  Atm P.M. told me I have no data left but my phone tells me otherwise?? Phone...

New account log in issues

So I just created a new account and ordered a sim card. When filling out my postal code it did not like the one I entered and gave me the option of selecting from a list. When I selected from a list it autocorrected the entire address and I didn't no...

Call Forwarding Option

Hello, my iphone 5 had a call forwarding option on and it fell into water. Phone is wrecked but when I use that sim in different phone and somebody calls me it forwards the call to my other number. Is there any way i can disable from public mobile en...

Why dont I see my yearly rewards?

I have 40$ plan with public mobile. I forgot exactly which month of 2019 I signed up but it has been one year for sure. I dont see my yearly rewards. $1 off every bill.  Please help

phone died

My phone died right at the beginning of this billing cycle. I've already cancelled auto pay. Can i receive a refund for the remainder of the month as I will have to switch phone companies?

Text messages

I've just signed up with public and ported my own number. I can call, text and receive calls but I cannot receive texts. It's now been over 3 hours since the porting was activated. Please help!

Issues registering account after credit card expired

The credit card used to make payments for my son's account has expired. The site will not let me register an account to update payment information, when I put the existing phone number in, it tells me "The phone number entered is invalid or you may h...