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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 64690 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 69658 Views
  • 180 replies
  • 32 Bravos

Resolved! My Account Activation

I am trying to setup "My Account" and it says that I either have an invalid ph# or an existing account, I NEED ONLINE Access, can someone help me to fix this problem please?

Byron777 by • Good Citizen / Bon Citoyen
  • 3535 Views
  • 14 replies
  • 1 Bravos

Resolved! Help articles privacy error.

Is anyone else getting a privacy error when they try to access the help articles? Thanks. Using Google chrome on a Samsung Android Tablet. 

gblackma by • Mayor / Maire
  • 3632 Views
  • 13 replies
  • 1 Bravos

Resolved! 611 texts

Hello all.From reading messages here I understand that I should be getting texts from 611 when my auto payment has been accepted. Maybe I'm wrong about that, and it's not a serious issue for me, but I just wanted to know if I should be. Today is the ...

Danchvn by • Model Citizen / Citoyen Modèle
  • 1365 Views
  • 5 replies
  • 0 Bravos

Resolved! If i have an existing number,can i get an extra number?

So i already had 1 number under my email, can i still get one more under the same account?Just wanna make life easier to avoid hassle of logging in and out and pay separately all the time.If we can do it please guide me! 

saiii by • Good Citizen / Bon Citoyen
  • 1676 Views
  • 4 replies
  • 0 Bravos

Resolved! How do you unpin a message?

For some strange reason, the daylight savings post is pinned. It shouldn't be. And I looked in my options, and there isn't something it appears I can unpin this? This is driving me bananas because it isn't relevant! 

mpcdesign by • Mayor / Maire
  • 2545 Views
  • 10 replies
  • 1 Bravos

Resolved! Issue With New Phone

I recently got my Doogee X95 that I ordered from AliExpress. When I first checked if it was compatible with public mobile everything said yes. Now that I got it I can't get a signal. Network compatibility websites no longer list it as having most ban...

tehowennathe by • Model Citizen / Citoyen Modèle
  • 6835 Views
  • 27 replies
  • 0 Bravos

Topped up account and phone doesnt work

I changed my sim card on file and I also changed my plan and topped up my account  but I still can not use my phone  texting and calling and data wont work but is showing the payment was accepted. How do I get it to work

Rebecca9494 by • Great Neighbour / Super Voisin
  • 2404 Views
  • 7 replies
  • 0 Bravos

Activation

I activated my new account/Sim Card then I inserted my SIM card into a new IPhone XR I had purchased up front and it’s not working. It says that the SIM cars is not supported.

Resolved! A post on Facebook made me curious, 911 calls?

Just wondered, say someone's autopay fails, and they don't know it yet but need to call 911, will it still go thru ? This person was with Rogers, and they legit needed an ambulance, but even their 911 call got rerouted to Rogers billing center as the...

Pawprints1986 by • Deputy Mayor / Adjoint au Maire
  • 1576 Views
  • 6 replies
  • 1 Bravos

Data not accessible

I bought a new public mobile sim last month and I did a 15$ plan which was supposed to come with a 250mb data. However this data has been unaccessible. I use wifi at home but every time I step, I tried to switched to the 250mb data, it never worked. ...

Bukas by • Great Neighbour / Super Voisin
  • 1674 Views
  • 6 replies
  • 0 Bravos

Data Only

If I ws to activate the data only plan, is there an add on that allows to purchase more Data, or is $30 per gig, meaning if I need another 1GB I pay another $30?

jmuench by • Good Citizen / Bon Citoyen
  • 1721 Views
  • 7 replies
  • 1 Bravos

Resolved! Signing into account

I activated my SIM card yesterday and right before I received validation the website froze.  The transfer didn't seem to work yesterday but this morning I had no phone service with my old provider and when I put in the public mobile sim card it worke...

TinaMit by • Good Citizen / Bon Citoyen
  • 2262 Views
  • 11 replies
  • 0 Bravos

Resolved! Has anyone else had phone Hijacked??

Woke up this morn with No Service, after the frustrating process of opening 2 tickets to try for assistance and combing thu pages of community posts turning on and off settings restarting trying sim in other phones other sims in this phone it was det...

2066 by • Great Neighbour / Super Voisin
  • 3224 Views
  • 8 replies
  • 0 Bravos

Reset password but username not found?

I am trying to get into my account to change payment information as it looks like credit card has expired.  I have forgotten my password and when I try to reset the password it states it cannot find my username.  How do I resolve? Regards 

bpridham by • Great Neighbour / Super Voisin
  • 1392 Views
  • 7 replies
  • 0 Bravos

Can't Reset Login Password

hi there, i can't reset my login password - reset email never arrives and its not in spam. Account has been locked out, can you please help?!

danonmla by • Great Neighbour / Super Voisin
  • 643 Views
  • 1 replies
  • 0 Bravos

Great Help!!

Had some issues with my wife's new account.  We had an answer in minutes...problem solved!!So nice to have this resource for help. Regards Jack

Jack58 by • Great Neighbour / Super Voisin
  • 735 Views
  • 3 replies
  • 4 Bravos

Resolved! p

last

tee-jay by • Great Neighbour / Super Voisin
  • 1695 Views
  • 7 replies
  • 0 Bravos

Unable to log in

I have just set up my phone and it works fine however, I am not able to log on to my account. I thought maybe I messed up my password, but when I try to reset my password, the system does not recognize my email address. Nobody in Live Chat was able t...

Norma1952 by • Great Neighbour / Super Voisin
  • 1327 Views
  • 5 replies
  • 1 Bravos

Resolved! SIM ORDER

It is being 10days, and I have not received my sim. Canada Post tracking is saying there is no record of the order.

lekeomole by • Great Neighbour / Super Voisin
  • 3536 Views
  • 15 replies
  • 1 Bravos

Resolved! Apple watch

I was curious if I switch to public will I be able to have my Apple Watch connected as well? And share the data? Thank you! 

RaileyN by • Great Neighbour / Super Voisin
  • 7779 Views
  • 7 replies
  • 0 Bravos

Considering Moving From Rogers

We are paying over $200 for two phones with Rogers, which is ridiculous.So, are considering migrating to Public Mobile. Our Rogers Plan includes the following: Unlimited CanadaWide CallingUnlimited CanadaWide Sent & Received Text, Picture & Video Mes...

dabrams by • Great Neighbour / Super Voisin
  • 4652 Views
  • 15 replies
  • 4 Bravos

Resolved! No service, SIM activated. URGENT

Need access to phone line activated my sim online, payment is processed but no service. Help???

Alyeed by • Great Neighbour / Super Voisin
  • 4227 Views
  • 19 replies
  • 0 Bravos
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