Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have been trying to activate my SIM card for about 2 hours now. I have used the suggestions from the forum but nothing is working. I am using a visa debit from TD so there should not be any issue. My card is not being declined- A message is coming...
PM has a been a good provider for low usage customers... However, since pandemic, I see many providers increasing their data limit to their plan or lowering price. For example, I see some Fido $40 plan with 4GB (or 6GB) of 4G data, Zoomer has $36 ...
Hello everyone! I want to ask about some troubles with data. Sometimes when I open the data option on my phone, it says there is no internet connection when I go to Youtube or do something online. This is very weird because my phone is alright, nothi...
I purchased payment vouchers, but when I enter the PIN # (as I have the last three months), I receive an error message advising me that the activation code is not correct. ??? I have tried several times, but still no luck.
I have Canada no limit calls. But I have family members with land lines that try to call me and get that it's a long distance call. How do I fix this problem?
Hi all. I just switched over to Public Mobility and completed activation/phone number porting, etc. However, on power up, my device is asking me for a SIM card Unlock PIN. Any idea where I would find that?
Hello, I'd like to speak with a team moderator to solve this following problem. I've been a public mobile user for a long time but never registered an account until now. I've always used vouchers to top up my account through 611. However, my old phon...
Hey all! Looking for feedback on where the best deals are for buying a new phone. Looking at the Pixel 5 in the near-ish future! Any suggestions are welcome.
I was with publicmobile for 6years now and heard on the radio another company has a plan for 65$ unlimited calls,text,and data when will public mobile have a plan like this?? Cause my data don’t last long think I got 8 gb. I would be the first to jum...
The system won't allow me to submit a ticket to ask the question and the articles are confusing. I want to activate my SIM card and transfer my phone number. I am with Koodoo. I am told I can't and referred to an article that only tells me that:If y...
I just received an email from "heats" asking me to enter a contest for an iphone. The link took me to a page asking for payment of $1.00 to enter the contest and subscribe to Influence credit. After 3 days I would be charged $69 for this subscripti...
Hello, Anyone getting unwanted promotional/advertising messages from Public Mobile? One was from 5179, selling old Koodo phones, and another from 5129 asking me to complain about bad telecom service to the CCTS. Not anything to complain about yet Pub...
Hello Folks,I will be writing to PM head office about this, but I just wanted to give a shout out to the moderators on this site. They've been really fantastic in helping us support front line service providers who are struggling because of COVID by ...
I follow Public Mobile by trying to log into my account at least once a month to check in on updates happening with the service. I was actually really happy to see that they're now selling certified pre-owned phones. I run a nonprofit for front line ...
Hello, I got SMS offer to move to Koodo from Public Mobile. I have loaded quite a bit of money to PM account. What happens to that money if I move to Koodo? Will I get a refund or will this balance get transferred to Koodo account? Thanks
