Invalid Sim

[wanga]

hi,

internet died when i was trying to activate sim.  it says invalid sim when i tried to restart.  i've waited 2 hours since the first attempt, it still says invalid.  how do i reset?

thanks

[cellphoneuser1]

@wanga Clear cache and use incognoto mode. Still invalid means sim was used. Another new customer could have typed it by mistake wnd activater your sim.

[LurganIeUk]

---

@wanga wrote:

hi,

internet died when i was trying to activate sim.  it says invalid sim when i tried to restart.  i've waited 2 hours since the first attempt, it still says invalid.  how do i reset?

thanks

---

See if you can log into your my account. 

[JoyLuck · Accepted solution]

---

@wanga wrote:

hi,

internet died when i was trying to activate sim.  it says invalid sim when i tried to restart.  i've waited 2 hours since the first attempt, it still says invalid.  how do i reset?

thanks

---

See if your credit card has been charged. If it has put the sim in the phone and reboot.

If credit card has not been charged try again. The lock is lifted after 1 hour. Clear browser cache/history/cookies. Close browser and then open a new window in incognito mode and try to activate again. You can always wait until tomorrow to use the live chat for activations.

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en