Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Need to port my old number

Hey there! I just got activated my new public mobile sim card. I wasn't able to port my old number. Need help to port my old number from the service provider Telus. Thanks,Sridevi

No data

So i payed my bill 3 days ago data worked fine untill today.. now I get a x where is says lte and I checked my usage and still have 3gb remaining.. is this a service issue with everyone or what's going on? Been a customer for years never had a proble...

Trying to put a new information in your card but it will not take it repayments

Resolved! Trying to put a new information in your card but it will not take it repayments

payment overcharged?

Hi there,I have been charged for July payment once. 2 days later I made an upgrade to my plan. And I got charged 100% amount. Isn't it that my initial payment would get carried forward to the payment of the upgraded plan? Right now I'm being charged ...

How do I get to my security question can’t remember so how do I change it

Resolved! How do I get to my security question can’t remember so how do I change it

Resolved! Number is recognized as United States

Hello Guys,I have been receiving phone calls from friends and relatives in Saskatoon, but my called ID shows that they are coming the U.S.. The phone numbers and area code is always correct. This occurs MOST of the time with various numbers from Sa...

Canada Cellular

Has any one bought from these folks lately?? They no longer accept PayPal????

Tempory Number

Should you have a tempory Number if you are transferring your current number from another service

4G LTE Speeds

Okay, so I may have stumbled upon something. When looking at add on's and in particular data add on's it says that 4G LTE speeds are only available to plans without data. Now past conversations about this have said well all plans have data so you wil...

Ticket

Resolved! Ticket

How do I submit a ticket

Loyalty rewards

Resolved! Loyalty rewards

I have been an active member for more than 2 years , i thought that pm gives 1 Extra dollar per year For being with pm or am i wrong

Resolved! How to modify date of birth

I bought and activated a new sim card, and unfortunately the attendance inputed a wrong date of birth for me.How can i correct it?

Resolved! Credit card and email

I'm not new but I set up a phone account for my dad.. my mom already has one am I able to use the same credit card for both accounts? If so is it easy to change it? I used a different one cause I thought I read somewhere someone couldn't use the same...

New to the public

So far so good posting just to say so far this experience getting new service has been a piece of cake sounds like a company looking out for its customers by providing actaul affordability now here's to hoping there isn't any surprises come bill ti...

Jai changer de mobile, après une réinitialisation d'Android 8 sur mon xperiaA1 ultra

Sending SMS (text message) to Egypt or any Internation country

Hello, everyone, I got a new SIM card with a new number not porting and I am trying to send SMS to Egypt, and I tried to send to other friends in Saudi Arabia but they didn't receive anydoes anyone has any solution?

Account disabled

How do I get my account back please.

Tried to port my phone number from Telus. Now, both telus sim and PM sim is not working.

Resolved! Tried to port my phone number from Telus. Now, both telus sim and PM sim is not working.

Hi @Moderator_Team I tried to port my phone number from Telus, which is still active. It's been more than 3hrs and both my telus sim and PM sim is not working. Something may have gone wrong or I may have done it incorrectly. I would like to know how...

Won't accept credit card

Data Ran Out

Resolved! Log In Fail

I cannot log into my self serve account.

Resolved! Locked threads in Community Board

Why most of the threads in this Community board are locked?Who can lock a thread?Is the thread OP can lock a thread after receiving a correct answer?

Resolved! Getting charged more than i should.

My sister and I have the 2016 plan and we are getting charged $105.09 and $118.65 Our plan is $120 prepaid for 3 months in advance I have:$12 - refer a friend credit$6 - auto pay$9 - loyaltymy bill should be $93 Sister:$6 - auto pay$9 - loyaltyher bi...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Need to port my old number

No data

No data

Trying to put a new information in your card but it will not take it repayments

Resolved! Trying to put a new information in your card but it will not take it repayments

payment overcharged?

How do I get to my security question can’t remember so how do I change it

Resolved! How do I get to my security question can’t remember so how do I change it

Resolved! Number is recognized as United States

Canada Cellular

Tempory Number

4G LTE Speeds

Ticket

Resolved! Ticket

Loyalty rewards

Resolved! Loyalty rewards

Resolved! How to modify date of birth

Resolved! Credit card and email

New to the public

New to the public

Jai changer de mobile, après une réinitialisation d'Android 8 sur mon xperiaA1 ultra

Sending SMS (text message) to Egypt or any Internation country

Account disabled

Tried to port my phone number from Telus. Now, both telus sim and PM sim is not working.

Resolved! Tried to port my phone number from Telus. Now, both telus sim and PM sim is not working.

Won't accept credit card

Data Ran Out

Resolved! Log In Fail

Resolved! Locked threads in Community Board

Resolved! Getting charged more than i should.

Can I cancel or delay my plan activation?

My account

Subscription Not Activated - Something didn't go r...

Minutes for a 801 area code

Calls not connecting