Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Phone cannot load google maps, cannot access internet via DATA. I have been using PM for a few years. New problem. I have a lot of data available. Turned on and off airplane mode, turned on and off phone, cellular is toggled on, maps is on cellular, ...
I am fairly new to the community. I signed in and had a message. I clicked it and it took me to another site.. Is this something Public Mobile sends out? Possible scam? I copied and pasted the actual message... Pistachios ThursdayDo you want a bonus...
My second month free Promo credit of CAD$25 didnt get credited rather my services got stopped and I have been asked to raise a ticket to get the same what is the process to do so.With no customer care support available I m really suffering and strugg...
Just want to confirm, Public is running on the no surprise mode for data and phone call, right? If I used up my monthly limit of data, it stops until i buy data add-ons, right? And similarly.. I don't have to worry about calling Long distance call i...
So I've been with Public Mobile for three weeks now and no servicemy account is active my cellphone unlocked and my number has been successfully ported from telus.First question how can figure out if my phone will work on Public Mobileand second what...
I told my wife about public mobile she went to Wal mart they signed her up and activated SIM.. my referral code wasn't entered anywhere yet can she still do it? Can I still get the $1 off every month and the $10 credit?
A plan for QC users, $28 including 2.5GB data, is the original $35 one with monthly discount of $5 and $2 for autopay. (35-5-2=28)I have already signed up for Autopay and also a QC user.When I tried to change my plan, I did not find an option of $28....
Hello PM Community! I have a question regarding the new Black Friday Deals. I am currently on the $120/90days 12GB plan from many years ago, but I would like to switch over to the $45/mo 6.5GB plan that is currently being offered for Black Friday. As...
Trying to create an online account so I can update my billing information. Part of the set up is to receive a 6 digit access code by text, but the access code never arrives. Without that, I can set up an account. And without an account, I can't open ...
Hello, How do you reactivate your account? I want to return to Public Mobile, but cannot login to old account nor can I create a new account with my number.
I've been a customer for about a year now. For the past 2-3 weeks, my calls are going straight to voicemail without ringing my phone. I did not port my number and have had my SIM card for about a year. I have restarted my phone, and checked the in...
Hello. I purchased 1gig of us roaming thinking I would need it this week. (I am on the 60.00 a month plan now )bud t I still have 145mbs left on current plan. So if my plan renews on the 2nd of the month will pb use the 1 gig I purchased first before...
I've had my SIM card for at least 2yrs now and randomly last night my phone stopped working on the Public Mobile network. Says "Network not available". I attempted to re-install the sim card several times, didn't make a difference. Device reads the S...
I would say Great experience... the Walmart lady was super nice and willing to help only problem is with PM... she entered everything.. waited long, she already warned me that it might crash, and it did. She tried to setup another sim but this time s...
hello I wanna make a payment by voucher. My plan is $25 plus tax And I bought $25 public mobile voucher already in London Drug but the system said cannot add. Maybe because my account is suspended. I just changed the payment way. Please help me....
I signed up with Public Mobile 2 weeks ago. When I signed up I tried transferring my old phone number from the plan I had with Fido. 2 weeks later this transfer still hasn't worked. Did I not enter the right information on the transfer page? I'm a bi...
Hello there, I have a new phone as my old phone is rather dated. The issue is that the new phone, which was gifted to me, takes the nano sim card, where my sim is a micro sim. I'm concerned that if I order a new sim card it will cause my loyalty bon...
