Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Since last 15 days, I am not able to make or receive any calls from my phone. I get a message saying : Sorry we cannot comlete your call. You have no long distance plan. This message is repeated even if I dial a local number. Please help.
I plan on visiting the USA for a month early winter and again for a month late winter. What is involved in switching plans back and forth say the 40 dollar to the 60 dollar while in the states.... bringing my own phone
Hello, For the the past few days my phone doesn't have any data and occasionally a notification will appear asking me to sign into public mobile. When I try to check my data usage on public mobile it doesn't show by the first line of text says "If ...
Need to top up when I enter a voucher it says can not process. I have tried 3 different vouchers
I might save more time and money by throwing the $10 Public Mobile SIM card in the trash and walking away... I just bought a SIM card from Walmart as instructed. I've now spent an hour entering all the information in twice. It got to the "Choose a N...
Hello, How can I activate roaming service on my line? And need to know charges and fees plz. Thanks
Hi, I was one day late paying my bill. Shows as an active account but I onbly have data, i can not make or receive calls or tects. When I try to call out it says i have no long distance plan even tho I'm just calling local and nobody can call or text...
I am a new customer,my plan is just internet, 46$. On the first day I received calls, the next day I couldn't then change the sim card kit, it was fixed.But can't recieve any calls again, today!
Hello, my data stopped working all of a sudden. We had to get someone to text me the APN message that I could click on and set up my phone to receive your data. The guy at the kiosk said that I'll probably need that text message again to reset the da...
As the title says. I cannot login - just get the endless spinning wheel. Tried both computer and mobile
I'm attemping to get text verification from my bank - they require it to log in - and am not recieving. I have an IPhone 6s. I am getting texts from friends. Having read through other replies to similar questions, I'm still stumped. Thx
my friend was referred by me and when he went to get his SIM card, he offered up my phone number as the referral just like I did when I joined (offered up the phone number of the person who referred me). However, it didn't work and he walked away wi...
Recently switched to public mobile, but since switching my MMS doesn't work, I can't seem to send or receive pictures. Data is on and working, and pictures will come through with wifi, but not without it. I have a OnePlus 5, and can't seem to change ...
So I can't log into my Public Mobile Self Service as I forgot my password. It says my account has been disabled? I tried paying with 611 but it only allows me to use the credit card I have pre registered. However I lost that credit card as it was sto...
I just switched over to public mobile, put in the new SIM card and all. My data works. But I am not able to receive texts from a non Apple phone, I took out my SIM this morning to see if it would reset and nothing has worked, did I miss a step? Than...
This LG model is not in the compatibility list. However it work as per LG spec on GSM 850/900/1800/1900 and on UMTS 850/1900. This phone is presently working with Solo Mobile. Possibly future PM customer but want to make sure first this phone will wo...
Hello everyone I was trying to port from Fido to PM on Friday night, I got a Generic error while porting in at the last step. Today morning, i got an sms from PM that request completed successfully. But i cant make calls. Can't even login to my accou...
I set up a new account. Choose a new number (because it told me too since I'm with Koodo). It said to send a moderator private message to get my number ported over and that it would only take 2 hours. But on the community it says 2-3 days response t...
Hey is there a list of prices for 4G data plans? I think I got a 3G plane? Anyone notice a difference going from 4G to 3G?
I'm visiting from the States, and purchased my SIM card at a Mobile Shop location. I used a $30 voucher to sign up for the 1G data-only plan and the guy had me enter my email address and set up a password and PIN, so I thought I was all set. My unloc...
Hello!I'm using a Huawei 6s, and recently transferred from Fido to PM. The top bar/menu shows Public Mobile, 4G network; can send/receive text msg; data should work. However, I cannot make phone calls!!! Cannot call in/out!? Please help. Is my phone ...
Hi I'm wondering how long it take for the moderators to get back to emails. My prepaid voucher isnt working and not my phones on hold because it wont accept it. I have tried all the steps that have been suggested. Calling 611 doesn't work either.
So I followed instructions and set up a new access point and named it "public mobile 2" as instructed. It keeps changing on its own from public mobile2 to the "mobile Internet" one. Not sure why, or if that's a big deal, or not? Thanks!
Hello, as per the subject line I've signed up for a 25$ plan and using autopay and should be discounted for 2$. I'm just trying to understand if the increase I'm paying are taxes at a rate of 26.99$ for a final amount to pay. Any clarification would ...
Hello, After SIM activation and Phone # porting (from Petro Canada) process, I can't receive calls. Everything else works. I received a SMS from PM saying "Publlic Mobile here : "To complete your request to move to Public Mobile please to to Publicmo...
I bought two vouchers from Walmart Canada one being 64 and the other being 45 so I can top up my account for 50/m how do I top up the 45 because it keeps telling me that’s incorrect for nxt month
I don't see an option for this as the 30 bucks for 1 GB seems pretty steep. Imo. Also second question. Is that I have two plans with pm any way someone can swap me some data?My internet at home has been out for a bit and I didn't realize it till I wa...
I am porting my number online and the screen has been loading with the message "Please wait while we process your activation is being processed" for 2 hours now. I read the instructions that this may take up to 3 hours, but should I worry about it ta...
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